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Fix sound problems on the Sky Q app

If the sound is out of sync, or there’s no sound when using the Sky Q app, there are a few things you can try to resolve the issue. 

  • The sound is out of sync with the picture

    Try these initial checks:

    • If you're watching a download or on demand, stop it, then play it again.
    • If you're watching live TV, check the same TV channel on your Sky Q box. If you see the same problem on that channel only, it may be a broadcast problem. Try again later.
    • If you're only seeing this on the Sky Q app, check the Wi-Fi connection on your device by moving closer to the broadband router. If this fixes the problem but you don’t want to watch from here, you could try a Sky Q Wireless Booster; alternatively, check for problems with your broadband.
    • If this doesn’t work or if you don't have any signal, turn off your device's Wi-Fi connection, then turn it back on and reconnect your device. 

  • There's no sound

    Try these initial checks:

    • Check the volume is turned up on your device.
    • Check your device's Mute button hasn't been switched on.
    • If using headphones, check your headphone port is clear before plugging them in.
    • Try watching a different TV channel on your Sky Q box. If only one channel is affected it's likely to be a broadcast problem. Try again later.

    If you're having the same problem on all channels on your Sky Q box, go to No sound on your Sky Q box.

  • Still having sound problems? Restart the app

    In many cases, restarting the app will resolve some issues with the Sky Q app. To do this:

    Apple device users: Press the device's Home button twice to bring up your recent applications. Tap and hold the Sky Q app and swipe it up to close it.

    Android device users: Open the device's recent screens menu. Find the Sky Q app screen and tap X to close it.

    Now reopen the app to see if this resolves the problem.

    If you're still having problems, please contact us.