If you're using a second hand or loaned device, it may be connecting automatically. In which case, follow the Not you or Changed Device? link on the Sky WiFi landing page to reset the device and register it to your account.
Or you can let us know the device MAC/WiFi address by emailing firstname.lastname@example.org and we'll make sure you can register it to your account.
If you can’t find the MAC/WiFi address then email us anyway and we’ll help you find it.