Sky VR app

We recommend you follow the safety guidelines below, but also refer to the relevant support site for your VR headset. You’ll find a list of links to some of these in the Fixing a problem with your headset section at the bottom of this guide.

• The app shouldn’t be used by anyone aged under 16.
• Take breaks frequently when using the app. If at any point you experience nausea, discomfort, eye strain or disorientation, stop using the app and/or headset immediately.
• Be aware of your surroundings before using VR, ensuring you have enough free space in your immediate area so you don’t bump into anything or knock anything over.
• Don’t use the app and/or headset while driving, walking, or in any way that distracts you from real-world situations or prevents you from obeying traffic and safety regulations.
• If you’re feeling impaired or disorientated after using the app and/or headset, don’t drive or operate heavy machinery.
• If you regularly have, or could be prone to having seizures, consult with a doctor before using the app and/or headset.

1. Download the Sky VR app to your compatible device from:

• The App Store for Apple iPhones (running i0S 10.3 or above).
• Google Play for Android smartphones (running OS 7.0 Nougat or above).

Please note: there are device-specific versions of the app available for Google Cardboard and Google Daydream View headsets.

• The Oculus store if you’re using a Samsung Gear VR headset with a compatible Samsung smartphone (running OS 7.0 Nougat or above) or Oculus Rift headset connected to your compatible PC (running Windows 10 or above).

Please note: there are device-specific versions of the app available for Samsung Gear VR and Oculus Rift headsets. For more information on how to install software onto your Samsung smartphone, visit the Oculus website.

2. Your Sky iD must be linked to your Sky account to access the Sky VR app. You can do this online.

You can do this online or in the My Sky app:

To create a Sky iD in the My Sky app:

1. Download the My Sky app to your compatible device from the App Store or Google Play.
2. Select Sign in > New to Sky iD? > Sign up.
3. Link your Sky iD to your Sky account when prompted.

To retrieve your Sky iD details in the My Sky app:

If you don't have the app:

1. Download the My Sky app to your compatible device from the App Store or Google Play.
2. Select the Forgotten password link.

If you're already signed in:

1. Go to Manage account > My details > Sign out.
2. Select the Forgotten password link.

You’ll need:

• A compatible iPhone 6 or above (running i0S 10.3 or above), or Android smartphone (running OS 7.0 Nougat or above).

Signing in

1. Sign into the Sky VR app using your Sky iD details.
2. If you’re new to Sky VIP, accept the Sky VIP terms and conditions to get started.

Just select a video in the app to be transported into the heart of the action.

You'll need:

• An iPhone 6 or above (running i0S 10.3 or above), or Android smartphone (running OS 7.0 Nougat or above).
• A device with a gyroscope included.
• A viewer that fits your device’s screen size.

Please note: not all viewers work with every phone. Please check the viewer manufacturer's website to ensure it's compatible.

Signing in

• Sign into the Sky VR app using your Sky iD details.
• If you’re new to Sky VIP, accept the Sky VIP terms and conditions to get started.

Once you’re set up, just select a video in the app to be transported into the heart of the action.

You’ll need:

• A Google Daydream View headset.
• A Google Pixel or Google Pixel XL Android smartphone (running OS 7.0 Nougat or above) that's compatible with Google Daydream View.

Supported peripherals:

• Google Daydream View Controller.

Signing in

1. Sign into the Sky VR app using your Sky iD details.
2. If you’re new to Sky VIP, accept the Sky VIP terms and conditions to get started.

Once you’re set up, just select a video in the app to be transported into the heart of the action.

You’ll need:

• A Samsung Gear VR headset.
• A Samsung Galaxy S6, S6 Edge, S6 Edge+, S7, S7 Edge, S8 or S8+ Android smartphone (running OS 7.0 Nougat or above) that's compatible with Samsung Gear VR.

Once you’re set up, just select a video in the app to be transported into the heart of the action.

Signing in

1. Sign into the Sky VR app using your Sky iD details.
2. If you’re new to Sky VIP, accept the Sky VIP terms and conditions to get started.

You’ll need:

• An Oculus Rift CV1 headset with 2-Sensor configuration, connected to an Oculus Rift compatible PC. Minimum supported OS: Windows 10 SP1 64 bit or newer, plus the DirectX platform update.

Supported peripherals:

• Oculus Remote Controller, Oculus Touch Controllers.

Signing in

1. Sign into the Sky VR app using your Sky iD details.
2. If you’re new to Sky VIP, accept the Sky VIP terms and conditions to get started.

Once you’re set up, just select a video in the app to be transported into the heart of the action.

Try following these tips:

• Your smartphone or PC must be connected to the internet for the Sky VR app to work, so check that your device is connected to a Wi-Fi or 3G/4G network. We recommend a connection of at least 5Mbps.
• Try restarting your phone to see if this solves your problem. If not, try uninstalling and then reinstalling the Sky VR app.
• Check if other apps are working on your device. If they are, it could be an issue with your headset if you’re using one.
• If you’ve tried all of the above and are still having issues, please email us at apps@sky.uk with a description of the problem, along with the make and model of your headset and smartphone.

Please visit the relevant manufacturer’s help site for troubleshooting issues:

• VR viewer
• Google Daydream View
• Gear VR
• Oculus Rift