Scams calls, emails or texts

Fraudulent calls, emails or texts pretend to be from companies or banks and try to get money or personal, sensitive or financial info from you eg usernames, passwords, credit card details, or even your Sky viewing card number.

They might get in touch by phone, email or text, or through a website or social media, and can often look or sound genuine. No matter how you’re contacted, you should always be wary of anything you weren’t expecting.

Watch our video for help protecting yourself from scams.

Vishing calls

Some use automated dialling or are a recorded voice, asking you to press a number. Others might just be people.

Phishing emails

Phishing emails can differ, but be careful of unsolicited or unexpected emails.

Smishing texts

Smishing messages differ, but they’ll likely be marked as Urgent or prompt you to do something immediately. Be wary of unsolicited or unexpected texts.

What to do if you get a scam call, email or text

Protecting yourself from fraudsters

We work around the clock to protect you from fraudsters. Here’s just a few ways you can stay safe:

  • Use Sky Talk Shield to block scam calls or nuisance calls - Sky Talk customers on the Sky Network can get Sky Talk Shield.
  • Activate Sky Broadband Shield to help protect against unwanted attacks, such as viruses, phishing or malware-infected sites. It’s free for all Sky Broadband customers.
  • Always keep your anti-virus software up to date to help protect your devices.
  • Text messages from us might not show as from 'Sky' but might come from another authorised source like Ingram or DPD. Always be suspicious of text messages you weren’t expecting.
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