- Ask you for account or payment details, your Sky viewing card number or passwords eg to issue a refund, collect a failed payment or ‘validate’ a version of software or something similar.
- Have researched you to make you believe it’s a genuine call, starting with: “Is this [name] speaking? Just going to confirm your personal details. Your address is… and your number is…”
- Say they’re from Sky Broadband or Microsoft Tech Support and need access to your computer, phone or tablet to fix a problem you haven’t reported or stop “suspicious” or “illegal activity” on your account.
- Ask you to go to a website like teamviewer.com or ultraviewer.com, or download and install some software, and then log into your online banking. This allows them to see you enter your login details.
- Use words like “suspicious” or “illegal activity” to scare you, eg “We’ve detected some suspicious activity on your account…”
- Get agitated or angry when you try to confirm they are who they say they are.
Some customers have also reported automated calls which claim they’ll be disconnected or fined if they don’t respond or “press 1”.