Scams calls, emails or texts
Fraudulent calls, emails or texts pretend to be from an official source (like Sky, a bank or another well-known company) to try to gain personal, sensitive or financial info from you – like usernames, passwords, credit card details, even your Sky viewing card number, as well as other things.
You might be contacted by email, phone, text, through a website or social media site and they can often look or sound genuine.
What to do if you get a scam call, email or text
1. Forward the email to us
Email a copy of any email that is from ‘Sky’ but you suspect is a scam/phishing email to firstname.lastname@example.org. If it’s from another company, contact them directly.
email@example.com gets a high volume of emails so you won’t get a reply, but we’ll review any info that’s provided and take any action needed after investigating. Emails about anything other than a suspected scam/phishing won’t be dealt with.
2. Then report it:
If you’ve received a phone call pretending to be from Sky or believe you’ve been a victim of fraud or cybercrime you can report it to Action Fraud directly or Police Scotland if you live in Scotland.
Report it to Action Fraud (UK) or Police Scotland if:
- Financial or personal details have been given out.
- You suspect an email or call was a scam or fraudulent (even if you didn’t give out any personal details).
- Something has been downloaded onto your computer, phone or tablet.
To report it to Action Fraud, go to the Action Fraud website, select REPORTING then Report a phishing attempt.
Good to know: If you’ve lost money or personal details, it needs to be reported as crime. Speak to Action Fraud or go to their website for more info. And if you’re worried that your personal details have been compromised, Protective Registration from CIFAS can help reduce the risk of identity fraud.
Things to remember
- Sky Talk Shield can be used to block scam calls or nuisance calls in the future - Sky Talk customers on the Sky Network can get Sky Talk Shield.
- Sky Broadband Shield can help protect against unwanted attacks, such as viruses, phishing or malware-infected sites when activated. It’s free for all Sky Broadband customers.
- Always keep your anti-virus software up to date to help protect your devices.
- Text messages from us might not show as from 'Sky' but might come from another authorised source like Ingram, DPD or 07800 005891.
Tips to help spot scam calls, emails or texts
Thanks for using our online services – if you do still need to contact us, please be aware that wait times may be longer than normal due to social distancing in our contact centres, but be assured we’re prioritising calls from customers who’ve already been online. We’re working hard to help you as fast as we can. We know it’s a challenging time for everyone right now. Thank you in advance for showing kindness and consideration to our team as they do their very best to help you.