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Sky iD

Sky iD is your sign in for our online services, including My Sky, Sky Go, Sky Store, Sky Broadband Shield, Sky apps, and more. It consists of your email address (or a username) and a password.

Every Sky account must have a primary Sky iD, which is the first user to create an iD and link it to the account. You can only have one primary Sky iD and this should be the bill payer as they’ll be allowed to access account and billing details, make subscription changes, and access all subscribed services, such as Sky Go, McAfee Security, Sky Broadband Shield and TV parental controls.

  • Create a Sky iD

    You can create a Sky iD two ways:

    1. Through sky.com

    1. Go to sky.com and select Sign In from the top menu bar.
    2. Enter a valid email address. You'll need to verify this address, so we'll email you instructions of how to do this.
    3. Choose a password of at least 8 characters, including both numbers and letters. Avoid using 'password', your email address or a password you have for any other site.
    4. Enter the captcha word displayed. If you can't read it, choose Try another one or select the audio button to hear it aloud.
    5. Read and accept the Terms and Conditions, then select Create Sky iD.
    6. Enter your billing address postcode if you live in the UK or phone number if you live in the ROI.
    7. Enter one of the following:

    • Your 12-digit Sky account number - find this on your Sky Welcome Letter or your most recent bill.
    • Your 9-digit viewing card number - find this on your viewing card.
    • The last 6 digits of the bank account number used to pay for Sky.
    8. Select Confirm. We'll confirm onscreen and by email that your Sky iD’s ready to use.

    2. Through your order confirmation email

    If you’ve recently joined Sky, upgraded your package, or completed a Home Move, we’ll send you a Sky iD set up link in your order confirmation email.

    1. Select the Sky iD Set up link in your email. This link can only be used once, so if you’re setting up your primary Sky iD, we suggest the bill payer uses it.
    2. You'll see your email address – this will be part of your Sky iD. Choose a password of at least 8 characters, including both numbers and letters. Avoid using 'password', your email address or a password you have for any other site.
    3. Enter your billing address postcode if you live in the UK or phone number if you live in the ROI.
    4. Enter the captcha word displayed. If you can't read it, choose Try another one or select the audio button to hear it aloud.
    5. Read and accept the Terms and Conditions, then select Create Sky iD. We'll confirm onscreen and by email that your Sky iD’s ready to use. 

  • Create additional Sky iDs

    An additional nine Sky iDs can be created either by the primary iD holder, or by those requesting access. The primary iD holder is then responsible for authorising access to what the additional users see. There are two types of additional Sky iD, each granting a different level of access:

    • Authorised Sky iD lets you see account and billing information and allows you to make purchases or changes on the account. It has the same level of access as the Primary Sky iD, but can’t manage other Sky iD users or access McAfee Security.
    • Secondary Sky iD gives access to all of the account’s subscribed services, but not billing information or subscription changes.

    Only the Primary Sky iD user can update Sky iD user types on the account, but they’ll need to contact us and go through security checks to do this.

    Create an additional Sky iD

    After the Primary Sky iD’s been created, household or family members can follow the instructions above (see ‘Create a Sky iD’).

    Please note: before you can create an additional iD, you’ll need to sign out of your existing Sky iD account.

    We’ll email the Primary Sky iD holder to notify them an additional Sky iD has been created.

    View or remove additional Sky iDs

    1. Sign into My Sky’s Manage additional users page with your Sky iD.
    2. Any additional users are listed in the Manage Additional Users section.
    3. To remove a user, select Remove user next to their name. Their Sky iD will remain live but it won’t be linked to your household and won’t be able to access many of Sky’s online services. If the removed user knows your Sky account details, they can re-activate their Sky iD but if they do this, the Primary Sky iD will receive an email from Sky.

  • Forgotten Sky iD details

    If you've forgotten your Sky iD details, read our Forgotten Sky iD details article.

  • Verifying your email address

    When signing into Sky’s services, you may be asked to verify your email address. This is part of our ongoing effort to increase your account’s security. If this occurs:

    1. Select the Send email button in the verification message. This verification link is valid for 30 minutes only, but if it expires, simply sign in and send us another request.
    2. Select Continue.
    3. Sign into that email account and open the email from Sky.
    4. Select Verify your email address now.

    Alternatively, select Remind me later and continue to your service. The next time you sign into that service you’ll be given the option to verify your email address.

If you're a Sky Mobile customer please see our Your Sky iD help article.

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