Ultra HD only available to customers with a (i) Sky Q 2TB box or Sky Q 1TB UHD box; (ii) HD add on; (iii) Ultra HD add on. Ultra HD content depends on Sky TV subscription. UHD TV required. Not available on Sky Q Mini boxes or Sky Q 1TB box. Sky Sports and Sky Cinema required to watch sports and movies in Ultra HD.
There are a select number of Phillips screens that are currently unable to be set to 2160p 10-bit on a Sky Q box. You may see a UHD 021 on screen message when trying to select 10-bit.
This is affecting 2018 model TV's with the Linux OS. Android OS TV's are NOT affected.
We are currently working with Phillips to resolve this issue for their customers that are affected.
Some affected Phillips TV models are;
- Check the Ultra UHD option for the HDMI port to ‘Optimal’ in the menu. – this enables 10 bit.
- If you have a 2018 UHD xxPUS6xx3/12 take the update.
If you're experiencing this issue with a Phillips 2018 Linux OS TV, please call Phillips for further support.
UK : 0207 949 0319
IE : 01 5245445