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Set up your Sky Q Hub

Find out how to set up your Sky Q Hub by watching our help video or following the instructions below.

If your Sky Hub looks like this, these instructions will help you get your broadband up and running. You can either download our set up guide PDF, or follow the instructions below or in the palm of your hand using the My Sky app. Download it free, today*.

*Compatible device and 3G, 4G or Wi-Fi required (charges may apply). App features and functions vary by platform/device. See iTunes App Store or Google Play Store.

My Sky Hub looks different 

If you’re not sure about anything along the way, try the More help with your setup section.

Before you get started

In your Sky Q Hub pack, you should have:

  • Your Sky Q Hub
  • Two microfilters including one master microfilter
  • A power cable
  • Your setup guide
  • A grey DSL cable with a purple-ended plug

If you’re missing anything, please get in touch with us. 

  • If you have a plasma screen TV, we recommend you position your Sky Q Hub at least three metres away from it to prevent interference. 
  • Try to position your Sky Q Hub in a central location rather than in a corner or on the floor. That'll help you get better Wi-Fi signal throughout your home.
  • Reflective surfaces can affect your wireless signal, including mirrors or Christmas decorations. If possible, position your Sky Q Hub away from such objects.


How to set up your Sky Q Hub


A few things to remember

  • You need to fit microfilters from your new Sky Q Hub pack to all phone sockets in use in your home.
  • It's normal for your Sky Q Hub to feel warm while in use.  
  • Keep your power cord, DSL and any Ethernet cables separated. Your power cord could interfere with your broadband signal if any of your leads become bunched up. 

  • Your Hub may need to download software, in its first 20 or so minutes, to get up and running properly. Your connection may seem slow or intermittent during this time.

  • Don't switch off or unplug your Sky Q HubKeeping it on helps us optimise your speed and update its software overnight. 
  • If you find there are areas in your home not receiving a strong wireless signal, you could try a Wireless Booster


More help with your setup

  • I've set up my Sky Q Hub. How do I set up my home broadband network?

    For a wireless network:

    • Make sure you’ve enabled Wi-Fi on any device you’re trying to use.

    • Look for the name of your network on the underside or back of your Sky Q Hub. 

    • Look for that network name in your device's wireless settings. Connect to it using the password, which you'll also find on the underside or back of your Sky Q Hub. Your password won't contain any numbers, and you should use all capital letters. For more detail, see our article Connect to your wireless network.

    For a wired (Ethernet) network

    We recommend you use a Gigabit (GigE or Cat6) Ethernet cable if you'd like to connect a computer or other Ethernet-ready device to your Sky Q Hub. Under some circumstances, standard Ethernet (Cat 5) can dramatically slow down your Sky Q Hub. For more information, see our article Connect to your router using wires

    1. Find your computer's Ethernet port
    2. Plug in your Ethernet cable
    3. Plug the other end into one of the yellow ports at the back of your Sky Q Hub. 
    If the internet light on the front of your Sky Q Hub is showing solid green, you should be connected to broadband. To confirm, try visiting any website. 

    • Keep your power cord, DSL and any Ethernet cables separated. Your power cord could interfere with your broadband signal if any of your leads become bunched up. 
  • How do I find my wireless network?

    You'll find the name of your wireless network on the underside or back of your Sky Q Hub. Look for it in the Wi-Fi or wireless settings of the devices you use at home. 

  • How can I be safe against viruses and other online security issues?

    There are a number of steps you can take:

    • Set up Sky Broadband Shield. It's free for all Sky Broadband customers. It lets you choose the websites your family can see and can help keep you safe from viruses, sites associated with online fraud and more. For more, see our article Sky Broadband Shield explained.
    • Visit Internet Matters. This vital resource helps parents and carers with news, advice and guidance to help keep kids safe online. It's a great place to learn about issues like cyberbullying, sexting, online grooming and radicalisation. For more, go to InternetMatters.org

  • I've got loads of microfilters at home. Why do I need a new one?

    We can only guarantee your Sky Q Hub will work properly if you use the equipment we've sent you. 

  • What should I do with my old modem or router?

    You can send your old router to us, even if it's not from Sky. We'll have it recycled as part of our take-back scheme. Find out more from our article Recycle your old equipment

Thinking about upgrading your Sky package?

Explore the latest offers and upgrades tailored to you at My Sky Offers.