This article will help you set up your Sky Hub if it looks similar to the one below (it could also be white). You can select the 'Play' icon to watch the Sky Hub set up video, download the Set Up Guide PDF, or follow the instructions below or in the palm of your hand using the My Sky app. Download it free, today*.
*Compatible device and 3G, 4G or Wi-Fi required (charges may apply). App features and functions vary by platform/device. See iTunes App Store or Google Play Store.
If your Sky Hub looks like the one below, you'll need instructions to set up a Sky Q Hub.
If you’re not sure about anything along the way, try the More help with your setup section.
Before you get started
In your Sky Hub pack, you should have received:
- Your Sky Hub
- A grey ADSL cable
- Two microfilters
- The power lead for your Sky Hub
- A black Ethernet cable
- A set up guide
- A connect card
If you’re missing anything, please get in touch with us.
How to set up your Sky Hub
- 1. Find your master phone socket.
Not sure which is your master phone socket? Here are some hints to help you find it.
- It's the place where the external phone line enters your home.
- It'll likely be bigger or wider than any of the other phone sockets in your home.
- It may feature a BT or Openreach logo.
- It'll be on a wall at or near the front of your house.
- It may be standard or pre-filtered. You can identify which type you have from the images below.
This is a standard master phone socket.
This is a pre-filtered master phone socket You don't need to use microfilters if you have this type of master phone socket.
If you're certain you don't have a master phone socket, you can use any working phone socket in your home.
- 2. If it's a standard phone socket, unplug everything connected to it and go to step 4.
See step 1 if you're not sure whether your master phone socket is standard or pre-filtered.
- 3. If it's pre-filtered, unplug anything connected to the broadband port and go to step 6.
The broadband port may be labelled DSL or feature a computer icon. It's also likely to be the smaller of the two ports.
- 4. Plug one of the microfilters that came with your Sky Hub pack into your master socket.
It's best to use one of the microfilters that came with your Sky Hub as we can't guarantee that any others will work with your equipment. If you discover a problem with your microfilters or you're missing any, get in touch, and we can arrange a replacement.
- 5. Plug one end your grey DSL cable into the microfilter's Sky Hub port. Then go to step 7.
The microfilter may have arrived in your pack with the grey cable already plugged in. If that's the case, continue to step 7.
- 6. Plug one end your grey DSL cable into the pre-filtered master socket's DSL port. Then go to step 8.
It may be labelled DSL or broadband. It'll also be the smaller of the two ports.
- 7. Plug your phone lead or telephone socket splitter into the microfilter’s Sky Box/Phone socket.
A telephone socket splitter is an adapter that lets you to plug more than one device into your telephone socket. If you’re using one, you should first plug your splitter into the microfilter’s Sky Box/Phone socket. Then plug your phone into the splitter.
- 8. Plug the other end of the grey DSL cable into the Broadband port at the back of your Sky Hub.
It'll be on the back of your Sky Hub, marked broadband.
- 9. Connect your power cable and switch your Hub on at the mains
When you plug it in, you'll notice the lights on the front of your Sky Hub flashing. It just means that the Hub's software is launching and it's establishing your broadband connection.
- 10. Once the lights have stopped blinking and are lit steady white, you’re connected to the internet.
A few things to remember
- You need to fit microfilters from your new Sky Hub pack to all phone sockets in use in your home.
Your Hub may need to download software, in its first 20 or so minutes, to get up and running properly. Your connection may seem slow or intermittent during this time.
- Don’t switch off or unplug your Sky Hub. Keeping it on helps us optimise your speed and update your Hub’s software overnight.
- If you find there are areas in your home not receiving strong wireless signal, you could try a Wireless Booster.
More help with your setup
- I've set up my Sky Hub. How do I set up my home broadband network?
For a wireless network:
Make sure you’ve enabled Wi-Fi on any device you’re trying to use.
Look for the name of your network on the Connect card that came with your Sky Hub. It'll also be printed underneath or on the back of your Sky Hub.
- Look for that network name in your device's wireless settings. Connect to it using the password, which you'll also find on the Connect card that came with your Sky Hub. Your password won't contain any numbers, and you should use all capital letters. For more detail, see our article Connect to your wireless network.
If you'd like to connect to your router using an Ethernet cable, see our article Connect to your router using wires.
- How can I protect my network against viruses and other online security issues?
There are a number of steps you can take:
- Set up Sky Broadband Shield. It's free for all Sky Broadband customers. It lets you choose the websites your family can see and can help keep you safe from viruses, sites associated with online fraud and more. For more, see our article Sky Broadband Shield explained.
- Visit Internet Matters. This vital resource helps parents and carers with news, advice and guidance to help keep kids safe online. It's a great place to learn about issues like cyberbullying, sexting, online grooming and radicalisation. For more, go to InternetMatters.org.
- I've got loads of microfilters at home. Why should I only use this one?
We can only guarantee your Sky Hub will work properly if you use the equipment we've sent you.
- What should I do with my old router?
You can send your old router to us, even if it's non-Sky. We'll have it recycled as part of our take-back scheme. Find out more from our article Recycle your old equipment.
Thinking about upgrading your Sky package?
Explore the latest offers and upgrades tailored to you at My Sky Offers.