Return your Sky Soundbox

You can return your Sky Soundbox within the cooling off period , giving you 31 days from the date it was delivered. 

We'll process your return and tell you how to return your items by using our prepaid postage label. 

After you’ve let us know, you’ll need to send the Sky Soundbox and all accompanying equipment back to us within 14 days. If you don’t return your Sky Soundbox within this time any refunds will be cancelled.

You’ll receive any refunds within 14 days of us either receiving your return or receiving evidence from you that the Sky Soundbox has been returned to us (such as a proof of postage receipt), whichever is the earliest. We’ll make any refund using the original payment details you gave us.

If you're experiencing any issues with your Sky Soundbox, try our online help steps.

To arrange a refund for your Sky Soundbox, please contact us