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Return or recycle your Sky equipment

Returning your items free of charge

How you return your Sky TV and/or Broadband equipment will depend on how you purchased it from us, either over the phone or during an engineer visit, online or from a retail outlet. 

  • Return items purchased over the phone or during an engineer visit

    If you ordered your Sky TV and/or Broadband equipment over the phone or during an engineer visit, you can arrange a refund or replacement by either:

    1. Printing a return label to send your faulty or unwanted equipment back to us. You'll need to fill in your details and include the reason for your return in the Special instructions section. For example, faulty Sky Hub or unwanted Sky+ remote. 
      Please note: When you select Validate your return label will open in a separate window. If you've got a pop-up block installed, you'll need to disable it to access your return label.
    2. Contact us.
  • Return items purchased online or from a retail outlet

    If you ordered your items through Sky Accessories website or one of our retail outlets, you can arrange a refund or replacement by contacting the online accessories support team by following the link in your item’s order confirmation email. 

    If you’re unable to find this, email the support team at accessories@skycustomersupport.com, including your order reference, full name and billing address.

  • How to contact the Accessibility team

    If you're registered with Sky’s Accessibility team and require additional support to return your equipment, please contact Accessibility directly on:

    • UK - 03442 410 333
    • ROI - 0818 71 98 09

    Other contact methods can be found on their website www.sky.com/accessibility


Recycling your items free of charge

You can send your old equipment back to us which we'll dispose of easily, safely and without causing damage to the environment.

  • Recycle old Sky+ equipment

    This symbol is used to mark products that should not be disposed of with general household waste, but collected separately for reuse or recycling.

    If you’ve recently upgraded your Sky equipment we can reuse most parts of your old products and any we can’t reuse, we’ll recycle. Sky electrical equipment shouldn't be disposed of with your general household rubbish, as it could be harmful to the environment and human health if it's not dealt with properly.

    If you live in the UK you can print a return label to send your old equipment to us free of charge if it has the logo above. You'll need to fill in your details and include the reason for your return in the Special instructions section. For example, recycling old remote.

    Alternatively, you can give it to your Sky engineer the next time they visit.

    Please note: When you select Validate your return label will open in a separate window. If you've got a pop-up block installed, you'll need to disable it to access your return label.

    For further information regarding Sky’s commitment to protecting the environment, go to our policies website.

  • Recycle Sky Mobile equipment

    If you're returning a SIM card, we recommend cutting it into pieces first. 

    You can print a return label to send your old equipment to us free of charge. You'll need to fill in your details and include the reason for your return in the Special instructions section. For example, recycling Sky SIM card.

    Please note: When you select Validate your return label will open in a separate window. If you've got a pop-up block installed, you'll need to disable it to access your return label.

For more information on returning your equipment to Sky, please visit our Bigger Picture website.