Return or recycle your Sky equipment

Sky+ equipment

All Sky TV and Broadband equipment is covered by a 12 month warranty, so we’ll happily send out a free replacement if your item fails during this time. If your item's more than a year old, you’ll need to pay for a replacement.

If you have Sky Q equipment, see our Sky Q returns article.

If you have a Sky Mobile phone or any mobile accessories, see our Sky Mobile returns article.

Before returning your items

Search our Help & Support site to find articles that may help you fix the problem, such as:

If you're still experiencing issues, please contact us.

Returning your items free of charge

How you return your Sky TV and/or Broadband equipment will depend on how you purchased it from us, either over the phone or during an engineer visit, online or from a retail outlet.

Recycling your items free of charge

You can send your old equipment back to us which we'll dispose of easily, safely and without causing damage to the environment.

For more information on returning your equipment to Sky, please visit our Bigger Picture website.

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