Pausing Sky Sports during the COVID-19 outbreak
In light of recent sports event postponements, you can pause your Sky Sports until the action resumes.
- Your Sports subscription payment will be paused until the action resumes
- All 11 Sky Sports channels plus your recordings will remain available for you to view
- As soon as the action returns, we will reinstate your Sports subscription payment. You don’t need to do anything.
To pause your Sky Sports subscription, go to www.sky.com/pausesports.
Can I pause my BT Sport payments as well as Sky Sports?
If you pay for BT Sport through Sky, then you can pause your BT Sport subscription as well. Just head to sky.com/pausesports and follow the instructions on screen to pause both your Sky Sports and BT Sport payments.
Good to know: If you paused your Sky Sports subscription before 2 April 2020, you’ll need to complete the online journey again to pause your BT Sport subscription. If you complete the journey from 2 April 2020 onwards, both subscriptions will be paused at the same time.
If you pay for BT Sport through BT (for example, as part of your broadband package or as a standalone subscription), then you’ll need to contact BT.
How long will my payments be paused for?
Your Sports subscription charges will be paused until the action resumes. You don’t need to do anything to re-start your payments – we’ll do it automatically and send you an email to let you know.
Why can I still watch Sky Sports or BT Sport on my Sky box if I’ve paused my subscription?
We’re just pausing your payments – not your access to those channels. That means you can still watch any Sky Sports or BT Sport channels you’re subscribed to, including any recordings, even while your subscription is paused.
How do I know if my subscription has been successfully paused?
If we have a valid email address for you, we’ll send you a confirmation to let you know your subscription has successfully been paused.
You can also log into My Account and check your Future Bill to make sure the change has gone through – if your subscription has been paused, Sky Sports will show as Free on your future bill.
It won’t let me pause my subscription, what should I do?
If you’re having problems pausing your subscription online:
- Check your Future Bill to see if your subscription has already been paused
- Try another internet browser, such as Google Chrome or Microsoft Edge
- Try clearing your cookies
- Try another device
Important: Don’t cancel your Direct Debit or any other ongoing payment with us.