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Sound problems on Sky Q

No sound on your Sky Q box

If you're experiencing any loss in sound on your Sky Q box, there are a few things you can try to fix it.

  • Initial checks

    Check for volume or broadcast issues

    Press the Volume up button on your Sky Q remote, then press the Volume up button on your TV's remote or on the TV itself. If this works, there's a problem with your Sky Q remote. Go to Problems with your Sky Q remote.

    Try another channel

    If the loss of sound is only affecting one channel, it's likely that the problem is with the broadcaster. Try again later.

    Check the digital audio output

    This can occur if you've set your HDMI sound output set to Dolby Digital or Dolby Digital Plus but your TV isn't compatible.

    1. Press Home on your Sky Q remote, select Settings, then Setup, followed by Audio visual.
    2. Select Digital audio output HDMI and make sure it's set to Normal.

  • Try another HDMI socket on your TV
    If your TV has more than one HDMI socket:
    1. Plug your Sky Q box's HDMI cable into a different HDMI socket on your TV.

    2. Use the Input button on your Sky Q remote to select the new TV input.
  • Try a direct connection between your Sky Q box and TV

    If your Sky Q box is connected to a speaker system or device other than your TV, try connecting your HDMI cable directly between your box and your TV.

    If your sound is back to normal, there may be a problem with the device you've just disconnected. Contact the manufacturer for advice.

  • Restart your Sky Q box

    1. Switch your Sky Q box off at the mains.
    2. Check that both ends of all cables are securely connected.
    3. Switch your Sky Q box back on at the mains.
    4. Wait for the onscreen instructions to disappear then press Home on your Sky Q remote.

    ​If you’re still having problems, please contact us.