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Sound problems on Sky Q

No sound on recordings

If you're experiencing sound problems when viewing recordings, there are a few things you can try to fix the problem.

Check the volume

Press the Volume up button on your Sky Q remote, then press the Volume up button on your TV's remote or on the TV itself. If this works, there's a problem with your Sky Q remote. Go to Problems with your Sky Q remote.

Try to watch another recording

If the loss of sound is only affecting one recording, it's likely that the problem was with the original broadcast. The sound issue may clear if the broadcast issue was resolved. 

Try watching at least two more recordings on your Sky Q box. If possible, choose recordings from a different day and channel. If the show is available on demand, try downloading it again.

If the problem is occurring on all recordings, try the steps below.

  • Check the digital audio output

    This can occur if you've set your HDMI sound output set to Dolby Digital but your TV isn't compatible. To check:

    1. Press Home on your Sky Q remote and select Settings, then Setup.
    2. Select Audio visual, then select Digital audio output HDMI and make sure it's set to Normal.

  • Delete the recording

    1. Press Home on your Sky Q remote, then select Recordings.
    2. Find the affected recording in Most Recent or A-Z.
    3. Select Delete, then swipe left and scroll down to Deleted.
    4. Highlight the recording you want to permanently delete and select Delete forever.
    5. Try recording again.

  • Restart your Sky Q box

    1. Switch your Sky Q box off at the mains.
    2. Check that both ends of all cables are securely connected.
    3. Switch your Sky Q box back on at the mains.
    4. Wait for the on screen instructions to disappear then press Home on your Sky Q remote.
    5. Try recording again.

    If you're still having problems, please contact us.