- You'll need to know your moving date and new address, including postcode. You'll also need to have cleared any outstanding balance on your account.
- Even if there’s already a Sky dish installed at your new home, you won't be able to set up Sky Q yourself, so you’ll need to arrange an engineer visit.
- To install Sky TV on a weekday, it's £50; for weekend visits, it's £65.
- Moving to a flat? Check whether your new building’s Sky Q ready. Don't worry if it isn't, it only takes a small system update to change that. Just leave us your details so we can send you some more info and keep you updated on our progress.
- Your broadband needs to be active before we can install Sky Q.
- Missing your appointment, or cancelling/reschedule on the day or day before your appointment, could mean you're charged £25 on your next bill.
Benefits of an engineer visit
- Everything we do is covered by a 90-day warranty, with peace of mind that you have an expertly-installed system.
- They’ll re-use any existing dish and cables, or replace them (if needed), at no extra cost.
About engineer visits
- Someone aged 18 or over who's authorised to make decisions needs to be home during the visit. Without them, the engineer won’t enter the property. Whoever’s in might be asked to make decisions like where to drill through your walls, where your cabling will run and where we put your dish.
- For health and safety reasons, we won't be able to install anything if there’s scaffolding on your property, and we might not be able to if the walls are cladded.
- We're insured and trained to work in lofts, but your engineer will decide whether or not it's safe to work there on the day.
- If the property’s dish and cabling have been pre-installed, you’ll need to contact the company responsible for the system's maintenance for any work required on the cabling or dish. Your warranty will also only be available on your Sky Q box.
- You'll need to get any permission needed for us to install your dish. If you don’t, your landlord or council might ask you to remove it.
- If the building's listed or within a conservation area, you might need planning permission from the local planning authority. Any alterations might be subject to special conditions, such as the use of certain materials.
- If you’re moving to a flat, you might need permission from the owner or responsible committee.
- Owner or committee? Get in touch to see how we can tailor your services so you can offer them up to to your tenants.
- To watch Sky on more than one TV, you’ll need a Sky Q box, a multiscreen subscription and a Sky Q Mini box for each room you’d like to watch TV in. Watching on the Sky Q app? You'll need a Sky Q experience subscription. The number of devices you can watch on depends on which Sky Q box you have. If your Sky Q Mini boxes come before your engineer arrives, they still might not have time to set these up for you. But don't worry, you can set them up yourself following our guide.
- Already have Sky Q experience? We'll set up any additional boxes during your installation. Please note: multiple visits might be required.
- These devices allow you to control your Sky box. from a second room.Please note: Sky Q doesn’t support tvLink and we no longer install these devices.
- If you have one, you can set it up yourself or arrange for an independent engineer to do it for you.
Booking your Home Move
When you tell us you're moving, we'll ask:
- How many floors your new home has or the floor it's on (if it's a flat), and whether your dish needs to be installed more than two floors high.
- If there are any access or parking restrictions.
- Whether you'd like to make any changes to your package.
Once you’ve agreed your installation date, you can ask for a morning (8am – 1pm) or afternoon (12pm – 5pm) appointment, depending on engineer availability.
If you're moving to a flat, a communal installation can take a full day (8am – 5pm), so please keep this in mind when agreeing your installation date. We might also ask you if your new home is within a multi-tenant block with or without dishes in open view.
If you're also a Sky Mobile customer, we'll just need your new address.
Billing during your Home Move
- Your Sky TV service is continuous and won’t stop when you unplug your Sky box, so you can enjoy Sky TV on the Sky Q app throughout your move. You’ll need to connect to the internet using 3G/4G (data charges may apply) or Wi-Fi. Your billing amount and the way you’re charged will stay the same.
- If you're also a Sky Mobile customer, this service is also continuous and won't stop when you move home.
Your Sky contract
- If you’re moving with the same products and services, your contract and existing terms and conditions will still apply.
- If you take any additional products or services, such as Sky Q experience, Sky Fibre and/or Sky Mobile, a new minimum term may be attached.
Moving to Sky Q from Sky+ or Sky+HD?
- Your Sky iD and PINs will stay the same. Parental settings will be on by default on each box and can be easily managed to suit your needs.
- Sadly, you won’t be able to transfer the recordings on your Sky+ box to your Sky Q box, unless it’s Buy & Keep. Some shows might be available to download via Catch Up TV, Sky Box Sets and on demand movies, but we’d recommend you watch any recordings you wouldn’t want to miss before your Sky Q install date.