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Manually update Sky box software

Sky Q and Sky+HD boxes will automatically update their software in the background, so you should only need to carry out a manual software update if your box has been disconnected for a long period of time and missed some updates.

  • Sky+HD box

    Watch our help video or follow the instructions below to update the software for Sky+HD boxes.

    It should take between five and ten minutes to download the software. Do not turn off your Sky box or try to watch Sky TV during this time.

    1. Switch off and unplug your Sky+HD box and any other connected devices, such as your TV, from the mains.
    2. Check the power light on the front of your Sky+HD box is off and check any other connected devices are also powered off.
    3. Press and hold the backup button on your Sky box which will be located on the front panel.
    4. Switch your Sky box back on at the mains while still holding down the backup button.
    5. Continue to press and hold the backup button for up to 30 seconds until you see all four lights on the front panel of your Sky box turn on.
    6. Release the backup button. Your Sky box is now in download mode. If all four lights haven't appeared after 30 seconds, repeat the steps above. If all four lights still do not appear after this there may be a fault with your Sky box and you’ll need to Contact Sky to book an engineer visit. Continue with the steps below if the above was successful.
    7. Reconnect the other connected devices and switch them back on.
    8. You may see the on-screen message Updating System Software on your TV.
    9. The software download takes up to 10 minutes and once the download is finished, the box will switch to standby.
    10. After at least three minutes, press sky on your Sky remote to switch your Sky+HD box back on. You’ll see a green light on the front panel to show it’s successfully turned on.
  • Sky Q 1TB box & Sky Q 2TB boxes
    1. From your Home screen, go to Settings, Status and make sure Satellite signal has a tick.
    2. Go to Settings, System info and highlight Software version.
    3. Choose Setup and then select Software download.
    4. Your box will start to download the latest software via the satellite – this can take up to ten minutes.
    5. Go to Settings, System info and highlight Software version to check the status of the software download. When it says “Software update successful” press the standby button on your remote.
    6. Your box will restart and you will see the startup messages on screen.
    7. When the box is ready to turn on, press Home on the remote. You are now on the current software version.
  • Sky Q Mini box
    1.   From your Home screen, go to Settings, Status and make sure Connection to Sky Q box has a tick.
    2. Go to Settings, System info and highlight Software version.
    3. Choose Setup and then select Software download.
    4. Your box will start to download the latest software via the satellite – this can take up to ten minutes.
    5. Go to Settings, System info and highlight Software version to check the status of the software download. When it says “Software update successful”, press the standby button on your remote.
    6. Your box will restart and you will see the startup messages on screen.
    7. When the box is ready to turn on, press Home on the remote. You are now on the current software version.
  • Your Sky Q Mini box has a message saying “To update the software on your Sky box, please go to Sky.com/softwareupdate and follow the instructions.”

    If you get this message on your Sky Q Mini box, please contact us.