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Recording on Sky Q

Record up to six shows on a Sky Q 2TB box or record three shows with a Sky Q 1TB box, all whilst watching live TV.

To record six shows on your Sky Q 2TB box, go to Settings, then Setup, followed by Preferences. Change the Maximum number of recordings to 6 and follow the on screen instructions.

Please note: Changing this setting to 6 will remove the live channel preview in the Mini Guide and the split screen feature on Sky Sports. 

Find out about Recording on Sky Q by watching our help video or reading the information below. 

Recording a show 

To schedule a recording for TV or radio shows up to seven days before they're broadcast:

  1. Highlight your chosen show and then press .
  2. If the show is part of a series, the "Record series" icon will appear and all episodes will be recorded, including future series when available. Press again if you only want to record that episode.

Scheduling a recording using Remote Record can be done via the Sky Q app.

You'll find a recording in the Recordings tab on all boxes and registered devices.

Manage your recordings

Press sky on your Sky Q remote or select Recordings from the Home screen.

To watch a recording, select it from Most Recent or A-Z. If you've already watched part of it, it'll begin from where you left off. To watch from the beginning, select Watch from start. Unwatched recordings will have a white dot next to its name.

To delete a recording, find it in Most Recent or A-Z and select Delete, or if there’s more than one episode, select Delete all.

To restore a deleted recording or permanently delete it, go to Deleted and select Undelete or Delete forever.

To cancel a scheduled recording, select Scheduled, find the show or series then select Cancel recording.

If your Sky Q box is running out of disk space, it'll delete the oldest recordings. To prevent a recording from being deleted, select it and then select Keep.

Catch Up series links

If you download the latest episode of a show from Catch Up, a series link will automatically be set to record the rest of the series, making it easier to stay up-to-date with your favourite shows.

If you want to turn this feature off, go to Settings, followed by Setup and select Preferences, then change Auto record series from catch up to Off.

Parental lock on playback

To PIN protect playback of your recordings (including downloads, purchases and rentals), select Lock from the programme options. To play the recording or remove the lock, enter your Sky TV PIN. 

Error messages

  • This programme cannot be recorded

    Possible reasons include:

    • You've tried to record a pay-per-view event that you don't have access to. See Buying a box office event for more details on how to purchase pay-per-view events.
    • You've tried to record a pay-per-view event ordered by phone or online - these can't be recorded.
    • The channel you've tried to record is unavailable at the moment or isn't available for recording, for example a preview or demonstration channel.
    • There may be a problem with your viewing card. Go to channel 106 to check if there’s an on screen message.
  • Item cannot be deleted

    A recording cannot be deleted if it’s being watched on your Sky Q box, Sky Q Mini box or Sky Q app. The recording will need to be stopped before it can be deleted.

  • Programme cannot be recorded because too many recordings are scheduled for this time

    You can schedule six recordings at the same time on a Sky Q 2TB box or three recordings with a Sky Q 1TB box. If you try to record too many, you'll need to cancel one recording before scheduling a new one.

    From Recordings, select Scheduled, find the recording you wish to cancel and select Cancel recording. Different broadcasts available to record will be in More episodes.

    You'll then be able to schedule a new recording.

  • This programme is no longer available

    This may have been deleted using another Sky Q box in your home.

    From Recordings, select Deleted and, if available, select Undelete on the recording you want to restore.

  • Series links aren't working

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