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Recording on Sky Q

Manage your Sky Q recordings

You can record up to six shows on a Sky Q 2TB box or record three shows with a Sky Q 1TB box, all whilst watching live TV. 

Please note: To record six shows on your Sky Q 2TB box, go to Settings, then Setup, followed by Preferences. Change the Maximum number of recordings to 6 and follow the on screen instructions to restart your Sky Q box.

By changing this setting to 6, the live channel shown in the Mini Guide will show a still image rather than a live channel and you'll no longer be able to use the split screen feature on Sky Sports. To re-enable these features, visit your Settings again change the Maximum number of recordings back to 5.

  • Scheduling and playing a recording

    Find out how to schedule and play your recordings by watching our help video or reading the information below.

    Recording a show

    You can schedule recordings for TV or radio shows up to seven days before they're broadcast.

    To schedule a recording:

    1. Highlight your chosen show in the TV Guide or Mini Guide then press .
    2. If the show is part of a series, the "Record series" icon will appear and all episodes will be recorded, including future series when available. Press again if you only want to record that episode.

    Scheduling a recording using Remote Record can be done via the Sky Q app.

    When you record on Sky Q, you’ll be able to access it on all boxes and registered devices. For example, a show recorded on your Sky Q box will be available on your Sky Q Mini box in the Recordings tab.

    Playing a recording

    1. Press sky on your Sky Q remote or select Recordings from the Home screen.
    2. Select Most Recent or A-Z and choose the show you want to watch.

    If you've already watched part of it, it'll begin from where you left off. To watch from the beginning, select Watch from start before playing the show. Unwatched recordings will have a white dot next to the name of the show.

  • Deleting/cancelling/restoring a recording

    Find out how to delete or cancel your recordings or restore any that have been deleted by watching our help video or reading the information below.

    Delete a recording

    1. Press sky on your Sky Q remote or select Recordings from the Home screen.
    2. Select a show in Most recent or A-Z, find the episode and choose Delete. In A-Z and Disk space you can delete all episodes in a series by choosing Delete all.

    Restore a deleted recording

    Go to Recordings, select Deleted, then select the show and choose Undelete.

    Permanently delete a recording

    Go to Recordings, select Deleted then select Delete forever on the recording.

    Cancel a scheduled recording

    From Recordings, select Scheduled, find the show or series and select Cancel recording. You may need to cancel a scheduled recording if you’ve tried to record too many. 

  • Preventing recordings from being deleted

    Your Sky Q box will permanently delete any previously deleted recordings if it’s running out of disk space and it will then delete your oldest recordings if it’s still full.

    To keep specific recordings:

    1. Press sky on your Sky Q remote or you select Recordings from the Home screen.
    2. Select a show in Most recent, A-Z or Disk space, find the episode and select Keep - the letter K will appear in the recording's programme information.

    When you try to delete a recording with a K next to it, your Sky Q box will ask you to confirm your choice. 

Error messages

  • This programme cannot be recorded

    Possible reasons include:

    • You've tried to record a pay-per-view event that you don't have access to. See Buying a box office event for more details on how to purchase pay-per-view events.
    • You've tried to record a pay-per-view event ordered by phone or online - these can't be recorded.
    • The channel you've tried to record is unavailable at the moment or isn't available for recording, for example a preview or demonstration channel.
    • There may be a problem with your viewing card. Go to channel 106 to check if there’s an on screen message which will tell you what to do next. 
  • Item cannot be deleted
    A recording cannot be deleted if it’s being watched on your Sky Q box, Sky Q Mini box or Sky Q app. The recording will need to be stopped before it can be deleted, then to delete it

    1. Press sky on your Sky Q remote or select Recordings from the Home screen.
    2. Select either A-ZMost recent or Disk space, choose the recording and select Delete.

  • Programme cannot be recorded because too many recordings are scheduled for this time

    You can schedule four recordings at the same time on a Sky Q 2TB box or three recordings with a Sky Q 1TB box. If you try to record too many shows you'll need to cancel one recording before scheduling a new one.

    To do this:

    1. Press sky on your Sky Q remote or select Recordings from the Home screen.
    2. Select Scheduled, find the recording you wish to cancel and select Cancel recording. If a different broadcast is available to record, you’ll find it in More episodes.

    You'll now be able to add the other show you want to record.

  • This programme is no longer available

    It’s likely that this has been deleted using another Sky Q box in your home.

    To check if you can recover the recording:

    1. Press Home on your Sky Q remote, select Recordings, then Deleted.
    2. Select the recording you wish to restore. Select Undelete and the recording will return to Recordings.

    If the show has expired, you won't be able to recover it. You can find other shows available to download in Catch Up TV, Sky Box Sets, Sky Store or Sky Cinema.

Series links

  • Series links aren’t working

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