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Lights on your router explained

Below you’ll find an explanation of what the lights on your router mean. To find out more, choose the router that looks most like yours. 

  • My broadband router is a Sky Hub (it could be white)

    If the power and internet lights are white, your Sky Hub is connected to the internet and is ready to send or receive data.

    If the lights on your Sky Hub differ from these, please see the descriptions and advice below.

    All the lights are off

    There is no power to the Sky Hub. Please check the power supply to the Sky Hub and check the mains socket is switched on.

    The power light is white, but the internet light is flashing amber

    An internet connection has been detected and is starting up. It can take up to two minutes for your Sky Hub to create a stable connection, at which point your internet lights will turn a steady white.

    If the internet light is continually flashing amber, the Sky Hub is experiencing problems establishing a permanent internet connection.

    Follow our Fix your broadband problems help guide to restore your connection.

    The power light is white, but the internet light is off

    If the internet light is off, your Sky Hub is not connected to the internet. This may mean that the Sky Hub is not correctly set up in your home or that it's not receiving broadband signals from the telephone exchange.

    Follow our Fix your broadband problems help guide to restore your connection.

    You can check to see if there are any network problems in your local area by visiting our Service Status page.

    The power light is flashing amber

    Your Sky Hub is in recovery mode. This may occur after a software upgrade and can usually be resolved by pressing the reset button on the back of the Sky Hub. If this doesn't work, you'll need to download the router recovery tool to restore your Sky Hub's firmware.

    The power light is flashing white

    The Sky Hub is in the process of updating its firmware. The update will take up to 10 minutes to complete and will provide you with the most up to date software. If you open any web browser you should see an On Screen Message (OSM) advising you that an update is in progress.

    While this is happening, don’t switch the Sky Hub off or reset it until the On Screen Error Message (OSM) no longer displays on your internet browser.

    If more than 10 minutes have elapsed and your power light is still flashing white, you'll need to download the router recovery tool to restore your Sky Hub's firmware.

    The power light is amber

    The Sky Hub has a power issue. Please contact Sky for further assistance.

    The Sky+HD light is white

    Your Sky+HD box is connected to the internet and Sky TV on demand is enabled and ready to use.

    The Sky+HD light is flashing white

    Your Sky box is downloading Sky On Demand content.

  • My broadband router is a Sky Q Hub

    All lights are green – none are flashing

    Your Sky Q Hub is working properly and you’re connected to the internet.

    All lights are off

    Your Sky Q Hub is not receiving power.

    • Check that it’s plugged in at the mains and that the mains socket is switched on.
    • Check that the power cord connected to your Sky Q Hub is firmly in place. 

    Power and wireless lights are green, internet light is off

    Your Sky Q Hub is not receiving an internet signal. This could be because:

    • Your grey DSL cable has become loose. Check that it’s still plugged securely into both your Sky Q Hub and the Sky Hub port of your master microfilter or the DSL port of your pre-filtered master phone socket. If you’re using a microfilter, make sure it’s plugged securely into your master phone socket.
    • It’s not set up correctly. For help with this, see our article Set up your Sky Q Hub.
    • It’s not receiving a broadband signal from your local exchange. To see if there are broadband outages in your area, check your Service Status

    Power light is green, internet light is flashing amber

    Your Sky Q Hub has detected a broadband signal and is establishing a stable connection. This can take up to two minutes, after which the light should turn green and stop flashing.

    Wireless light is off, other lights are green 

    Wireless networking may be disabled. You’ll need to reset your Sky Q Hub or check your wireless settings.

    To reset your Sky Q Hub to factory default settings:

    • Press and hold the Reset button on the back of your Sky Q Hub for at least 10 seconds, until the power light flashes green.

    To check your wireless settings:

    • Open an internet browser. Where you’d usually enter a website address (such as www.sky.com) type http://192.168.0.1/
    • The router overview page should appear. Select Wireless.
    • You’ll then need to log in. Your username is admin and password sky, unless you’ve changed them.
    • Make sure the settings for both 2.4GHz and 5GHz have the wireless access point enabled and visible. 

    Power light is flashing amber

    Your Sky Q Hub is in recovery mode. This can happen after a software upgrade. To fix this:

    • Press the Reset button on the back of your Sky Q Hub.

    Power light is red

    There’s a problem with your Sky Q Hub’s power supply.

  • I have a Sky router

    If the power and internet lights are green, your Sky router is connected to the internet and is ready to send or receive data.

    If the lights on your Sky router differ from these, please see the descriptions and advice below.

    All the lights are off

    There is no power to your Sky router. Please check the power supply to the router and check the mains socket is switched on.

    The test light has turned off

    When the test light is on, this indicates that the router is initialising (setting itself up for use). The light will then turn off automatically when the router is ready to use.

    The internet light is flashing amber

    An internet connection has been detected and is in the process of starting up. As this progresses, the internet light will change to solid amber and then to green, at which point your internet will be ready to use.

    If the internet light is continually flashing amber, your Sky router is experiencing problems establishing a permanent internet connection.

    Follow our Fix your broadband help guide to restore your connection.

    The internet light is green and flashing

    Your Sky router is connected to the internet and is in the process of sending or receiving data.

    The wireless light is flashing green

    A wireless device such as a laptop, mobile phone or games console is connected to the internet through your Sky router and is currently in use.

    The power and test lights on my router are flashing

    The most likely cause is that your router is being automatically upgraded with the latest version of software. The update will take up to 15 minutes to complete and will provide you with the most up-to-date software for the optimum performance of your router. Do not turn your router off while this is taking place as it could interfere with the upgrade.

    If your lights continue to flash for longer than 15 minutes, you'll need to reset your router. Press the power button on the back of the router, wait for 10 seconds, then turn it back on again. It can take up to 60 seconds for your router to re-establish an internet connection.

    What do the numbered lights mean?

    Each numbered light represents one of the Fast Ethernet ports at the back of your router. If you have connected your computer or games console to one of these Ethernet ports using a cable, the relevant numbered light will flash when data is being transmitted or received by the device.

If you have a broadband router that you didn’t get from us, you can get in touch with us to find out how to replace it with a Sky Hub or Sky Q Hub.