If you’re looking to switch to Sky Talk from your current telephone provider, our FAQs will help you get started.
Do I need to tell my current provider that I'm leaving?
No. The Sky Switch Squad will talk to your current provider so you don't have to*, and you can even bring your phone number with you.
*If you're switching from Virgin Media (cable), you will need to cancel your Broadband service once your phone number has moved to Sky.
How long does it take to switch?
The time it takes to switch depends on your current provider.
Switching from BT, TalkTalk, PlusNet, Virgin Media National (non-cable) or O2
If you already have an active phone line in your household, the switch will take approximately two weeks from when you placed your order with us. On the day of the switch, there will be a short loss of service while the switch takes place - you should expect to have no dial tone for around five minutes, followed by 20 minutes of not being able to receive any incoming calls.
Switching from Virgin Media (cable) or no working phone line
If you're switching from Virgin Media (cable) or don't currently have an active phone line, we'll try and switch on your line remotely. If this isn't possible, we'll book an engineer appointment for a time that suits you, and remind you of the appointment closer to the date. Your wait time will depend on the availability of your engineer.
What phone number will I get?
You can bring your phone number with you from your current provider. If you do not currently have a telephone number, we'll provide you with one.
How do I track the progress of my order?
Once you have placed your Sky Talk order, the dedicated Sky Switch Squad will work behind the scenes to ensure your order progresses smoothly. You can track your order on our Order Tracking page. You'll need to sign in using your Sky iD username and password. If you've not used My Sky before or cannot remember your details, you can sign up or get reminders on sign in page.
Can I change my installation date?
If we need to send an engineer to your home to install the new phone line, this will be done by an Openreach engineer on Sky's behalf. You can change your installation date up to 24 hours before your scheduled engineer visit on our Order Tracking page. You'll need to sign in using your Sky iD username and password. If you've not used My Sky before or cannot remember your details, you can sign up or get reminders on the sign in page.