How coronavirus (Covid-19) may be affecting your Home Move

We know that moving home can be a stressful time, so we want to make sure that you have the most up-to-date information about any changes to our home move process.

Our priority is ensuring our customers continue to get the very best service possible, whilst keeping our staff safe and well.

The following scenarios should give you everything you need to know at this time depending on where you are in the Home Move process.

Remote broadband activation

If your Sky Broadband and Talk activation at your new home can be done remotely, then this will go ahead as normal as no engineer is required.

For more information on Broadband installations, go to Keeping you safe during new Broadband & Talk installation.

We’ll keep updating this page, should anything change.

Ready to get in touch?

Like most businesses in the UK we’re still not back up and running as normal. We have less people in our offices due to social distancing so we’re not able to offer our full services and wait times may well be longer as calls are being prioritised for our most vulnerable customers and those who have already been online.