How coronavirus (Covid-19) may be affecting your Home Move

We know that moving home can be a stressful time, so we want to make sure that you have the most up-to-date information about any changes to our home move process.

Our priority is ensuring our customers continue to get the very best service possible, whilst keeping our staff safe and well.

The following scenarios should give you everything you need to know at this time depending on where you are in the Home Move process.

Remote broadband activation

If your Sky Broadband and Talk activation at your new home can be done remotely, then this will go ahead as normal as no engineer is required.

For more information on Broadband installations, go to Keeping you safe during new Broadband & Talk installation.

We’ll keep updating this page, should anything change.

Ready to get in touch?

We’re extremely busy right now and we’re only able to deal with calls from our vulnerable customers and those who are key workers, so please don’t try to call us. Most queries can be answered using our online help at, the My Sky app or your set top box.