Booking your home move
You're all ready to book. You'll need to speak to one of our Home Move experts to book an engineer, who'll get everything set up at your new home.
We've put together a useful guide, to help you get ready for your chat.
Make sure you read all the information before using the buttons at the bottom to get in touch.
You'll need to have cleared any outstanding balance on your account.
Even if there’s already a Sky dish installed at your new home, you
won't be able to set up Sky Q yourself, so you’ll need to arrange an engineer visit.
If you're not a Sky VIP member, to install Sky TV on a weekday is
£50; for weekend visits, it's £65. Find out more about Sky VIP.
There might be an activation fee to set up Sky Broadband at your new
home. We'll let you know about any other costs when we book your move.
Your broadband will need to be active before you can enjoy full
functionality from On Demand features.
You won't be able to keep your old landline number if you're moving
Sky Broadband and/or Talk services to a new address and will be provided with a new number.
If you're moving to a flat, you’ll need to check whether your new
building’s Sky Q ready. Don't worry if it isn't, it only takes a small system update to change that which we will support you with.
We need at least two week's notice to move your products to your new property.
If your broadband is full fibre, you must leave the ONT (Optical network terminal) and its power supply behind at your old property. If you're unsure about ONTs and need more info, you can learn more here.
Your engineer visit
On visit day, we need someone aged 18 or over, who's authorised to make decisions to be at home. Our engineers won't enter your property without them. They might need to decide on things like where to drill holes in your walls, where to run cables and where to put your dish.
For health and safety reasons, our engineers can't install anything if there's scaffolding on your property, and might not be able to if your walls are cladded. They're insured and trained to work in lofts, but will decide if it's safe on visit day.
If you're moving to a flat and the dish/cabling has already been installed, you'll need to get in touch with the company who's responsible for the system's maintenance if any work is needed on that equipment. Your warranty only covers your Sky box in these circumstances.
Any work our engineers do is covered by a 90-day warranty - peace of mind that your system was installed by an expert. They'll re-use any existing equipment, or replace it for free if needed.
There'll be some changes to your first bills after you're all settled at your new home. They'll work in a similar way to your very first bills when you joined us. Depending on which products you've got, they might be slightly different.
Broadband and Talk
When we book your home move, your broadband and talk will stop at your old address. Because you pay in advance, we'll refund any over-payments you've made for that month. When you're all up and running at your new home, we'll start billing you again. The first bill after you've moved includes the charges for your broadband and talk from the date we switched them back on, up to your next payment due date, then for the month in advance.
- We'll let you know about any installation charges, or changes to your broadband and talk package costs when we book your home move. You'll also get an email or letter to confirm.
Cancelling or rescheduling
We need 48 hours notice to cancel or change the date of your visit. This allows us to make sure your services remain active at your current home. If you cancel or change it on the day or the day before, there might be a £25 charge added to your next bill. You can make changes to your home move online without having to get in touch.
If we're sending a BT Openreach engineer to install your phone line, you'll need to contact us. Get in touch by using the options below. We'll cancel your home move or delay the date for you.
When your broadband is up and running at your new home, you can watch the shows you love on Sky Go.
We've launched a new version of the Sky Go app featuring:
- Improved mobile friendly layout
- In-page navigation
- Personalised recommendations
- Connection to your Sky Q box – download your recordings onto the app before you move to watch them whilst you wait for your Sky Q box to be installed at your new home.
Want to know more? See our guide.
Sky Mobile customer? Stream Sky Go on your mobile or tablet without using any of your data.