Your engineer visit
On visit day, we need someone aged 18 or over, who's authorised to make decisions to be at home. Our engineers won't enter your property without them. They might need to decide on things like where to drill holes in your walls, where to run cables and where to put your dish.
For health and safety reasons, our engineers can't install anything if there's scaffolding on your property, and might not be able to if your walls are cladded. They're insured and trained to work in lofts, but will decide if it's safe on visit day.
If you're moving to a flat and the dish/cabling has already been installed, you'll need to get in touch with the company who's responsible for the system's maintenance if any work is needed on that equipment. Your warranty only covers your Sky box in these circumstances.
Any work our engineers do is covered by a 90-day warranty - peace of mind that your system was installed by an expert. They'll re-use any existing equipment, or replace it for free if needed.