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Sky and Get It Right from a Genuine Site FAQs

Sky is supporting the Get It Right from a Genuine Site initiative. This is a government-backed scheme which aims to support Britain’s creative industry by informing people about legal sources of content, with the aim of reducing the illegal sharing of copyrighted material. By sharing illegally rather than enjoying it from legitimate sources, you aren’t supporting the growth and success of the content you love.

The campaign was initiated by the creators of copyrighted material, and supported by the UK’s largest internet service providers, to help people access content from genuine sites, whether it be music, films, books, sports or any other creative material.

Visit the Get It Right from a Genuine Site website for more information on this initiative or you can read more about Sky’s Broadband policies and our approach to protecting copyright.

If you have any questions about the Get It Right from a Genuine Site campaign or email alerts regarding copyrighted material, please see our most frequently asked questions below.

  • I’ve received an email alert from Sky notifying me about copyrighted material. What does this mean to me?

    You’ve been sent an email alert because we’ve been informed by owners of copyrighted material that specific content has been shared without the owners’ permission and we need you to prevent this happening again. We want to point you in the right direction and help you access more details about the copyrighted material and how to prevent the illegal sharing of content in the future.

  • How do you know this content has been illegally shared using my broadband connection?

    We know this because the Get It Right from a Genuine Site campaign has got in touch with us. They track publicly available information to identify when material is shared illegally. They use this information to help alert internet service providers like Sky. Their aim is to help people know what’s happened so they can get the content they want from genuine sites and services.

  • Will my broadband be cut off as a result of this email alert?

    Your broadband service won’t be affected as a result of receiving this email alert. However, if you continue to share content illegally using your broadband connection, Sky will request that you take immediate steps to remove or disable any file sharing software that is being used to share copyrighted content illegally.

  • I haven’t shared anything illegally, why have I been sent this?

    You may not recognise the file indicated on your email alert or the date of the activity. This may be because someone else might have used your internet connection to use peer-to-peer (P2P) networks to share files illegally, with or without your knowledge. Remember, when P2P software is running on your device, it can share files from any device using your internet connection and network.

  • What is a peer-to-peer network?

    A peer-to-peer (P2P) network allows the transfer of data from one user to another, without the use of an intermediate server. Commonly known P2P programmes include BitTorrent and uTorrent. If your device is online, P2P software can upload files from your devices without your permission or knowledge and members of the network can download files from you, without you even noticing. If P2P software is used to share copyrighted files without the owners’ explicit permission it results in a breach of copyright. 

  • How do I secure my home network?

    Securing your home network helps to prevent people accessing it and using peer-to-peer (P2P) networks to breach copyright, while also reducing the risk of viruses, spams and fraud. There are a few different ways you can help secure your connection:

    • Change your current wireless password
    • Only let trusted people use your network connection and make sure your password isn’t available publicly
    • Set strong passwords on all your devices to ensure unauthorised people can’t use them
    • Make sure your device security settings are up-to-date and your firewall is on

    Sky can also help ensure that your broadband connection is protected from phishing and malware-infected sites, including P2P websites. Just switch on Sky Broadband Shield to control the type of website you can access with Sky Broadband - the PG and 13 settings will block access to file sharing websites. 

  • How do I get rid of the peer-to-peer software on my computer?

    You can find the name of the peer-to-peer (P2P) programme installed on your computer when you access the link to the Get It Right campaign website provided in your email alert. Remember, you need to remove the P2P software from all devices that use your internet connection. To find the P2P software on your computer, look on the list of installed programmes in the Applications folder, select all the P2P programmes and uninstall them, then reboot your computer.

  • I’ve checked my IP address and it doesn’t match the one listed on my email alert

    An IP address is a unique address location to identify the computer in use online at a specific moment in time. It usually looks something like 165.111.245.2.

    IP addresses are not permanent, so this doesn’t mean you’ve been sent the email alert in error, your IP address could have changed since we detected your infringement. At Sky we keep records of all our customers’ IP addresses, so we can use this record to match up your IP address with those that were illegally distributing and sharing content. Even if your IP address has changed, our records show that your broadband connection was assigned the IP address in question when the infringement occurred. 

  • Is Sky monitoring my online activity?

    No, we don’t monitor any internet traffic. We’ve been informed of the copyright infringement by the content owners or their authorised representatives who monitor peer-to-peer (P2P) networks. They’ve become aware of your activity by using electronic scanning technologies on publicly available information. They don’t have access to private browsing information or general internet use. 

  • Does the Get It Right campaign have my details?

    At Sky we make sure we don’t share any personal details with third parties, so please be assured that no customer information has been passed on to the Get It Right from a Genuine Site campaign or the content owners. The email alert you’ve been sent has come from Sky after we were notified by content owners about a copyright infringement connected to an IP address associated with your broadband connection.