Are you a Sky Q customer?

Yes, I'm a Sky Q customer No, I'm a Sky+ customer

For a more personalised experience, please sign in.


We can now provide you with more relevant help.

We've detected that you may be experiencing poor broadband performance.

Fix this

Need help? Try our automated service.
Sky TV troubleshooting

Fix problems with your TV picture

If something's gone wrong with your Sky box, TV set or connections you may see:

  • A no satellite signal error from Sky.
  • A plain or multi-coloured screen with no pictures at all.
  • Blurred, jumping or frozen images on the screen.
  • A ‘blocky’ or pixelated picture (the image is split into rectangular shapes).
  • Programmes that should be in colour showing in black and white.
  • Interference (moving white dots).
If so, there are a few things you can try to fix your picture:

1. Try to watch another TV channel

Try changing to a different TV channel to see if the picture improves. If it’s only occurring on one channel, the problem’s likely to be with that particular broadcaster. Wait for a few minutes and then try the channel you were watching again.

2. Check Sky’s service status

Check the service status for any network outages that may be occurring in your area:

> Check Service Status

You can also get the latest updates on the service status in your area using the Sky Service app. Download it now for free*.

*App features and functions vary by platform/device. Compatible device required. See iTunes App Store or Google Play Store. Most features use 3G, 4G or Wi-Fi (charges may apply).

3. Follow our no satellite signal guide

Severe weather conditions or loose cable connections can affect your satellite signal, which reduces the quality of TV picture. Follow our no satellite signal guide for more help:

> No satellite signal