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Music on Sky Q

Fix problems connecting your Apple device

If you can’t play music on your Apple device through your TV, there are a few things you can try to resolve the issue.

  • Check your device is connected

    First, make sure your device is connected to the same broadband as your Sky Q box.

    iPhone or iPad users

    iOS 11

    1. Swipe up from the bottom of your device’s screen to display the Control Centre.
    2. Press and hold down Music until it opens.
    3. Press the AirPlay logo in the top right hand corner of the tile and select the Sky Q box you wish to connect to.

    iOS 10 or below

    1. Swipe up from the bottom of your device’s screen to display the Control Centre.
    2. Swipe left, press the AirPlay logo at the bottom the tile and select the Sky Q box you wish to connect to.

    iTunes users (PC or Mac)

    In iTunes, select the AirPlay icon and make sure your Sky Q box is selected.

  • Check you're connected to the right Sky Q box

    To make sure you’re connecting to the right Sky Q box, you’ll see the box type followed by the last four digits of the serial number. For example, Sky Q 2TB Box 1234.  

  • Restart your Sky Q box
    Try restarting your Sky Q box: 

    1. Switch your Sky Q box off at the mains.
    2. Check that both ends of all cables are securely connected.
    3. Switch your Sky Q box back on at the mains.
    4. Wait for the on screen instructions to disappear then press Home on your Sky Q remote.

    Once the box has restarted most features will work, but some may take up to five minutes.

    If you're still having problems, try connecting via Bluetooth instead. 

  • Contact us

    If the problem continues, please contact us.