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Picture problems on Sky Q

Fix picture problems on your Sky Q Mini box

Checks to make for problems such as pixelation or interference on screen while watching live TV.

See if the Home screen is affected

Press Home on your Sky Q remote. If you're seeing the same problem, go to Try another HDMI socket on your TV.

If only the TV picture is affected, try the steps below.

Try another TV channel

If only one channel is affected, the problem is likely to be with the particular broadcaster. Try again in a few minutes.

Check your cables

Check each end of your HDMI or AV cable to make sure they're securely connected to your Sky Q Mini box and TV.

Check your Sky Q box

If you’re having the same problem, go to Fix picture problems with your Sky Q box TV.

If only your Sky Q Mini box is affected, go to Try another HDMI socket on your TV.

  • Try another HDMI socket on your TV
    If your TV has more than one HDMI socket, follow the steps below:

    1. Plug your Sky Q box's HDMI cable into a different HDMI socket on your TV.
    2. Press the Input button on your Sky Q remote to select the new TV input

    If you’re still having problems, go to Try a direct connection between your Sky Q Mini box and TV.

  • Try a direct connection between your Sky Q Mini box and TV
    If your Sky Q box is connected to a speaker system or device other than your TV, try connecting your HDMI cable directly between your box and your TV.

    If your picture looks normal, there may be a problem with the device you've just disconnected. Contact the manufacturer for advice.

    If that hasn't fixed the problem, got to Restart your Sky Q Mini box and check the cables.

  • Restart your Sky Q Mini box and check the cables

    1. Switch your Sky Q Mini box off at the mains.
    2. Check that both ends of all cables are securely connected.
    3. Switch your Sky Q Mini box back on at the mains.
    4. Wait for the onscreen instructions to disappear then press Home on your Sky Q remote.

    If you're still having problems, please contact us.