Receiving the message ‘please upgrade to the entertainment pass’ while in the discovery+ app

If you can see the message ‘please upgrade to the entertainment pass’ while attempting to play back shows in the discovery+ app, it means that the activation of your Sky VIP offer hasn’t completed on your account.

If you haven’t redeemed the offer:

To fix this, please visit to complete sign up, this will allow you to redeem the offer from Sky VIP.

You also need to log out of the discovery+ app, to do this, follow the steps below:

  1. In the discovery+ app, and on the main home screen, press left on your Sky remote control.
  2. A menu will now appear on the left hand side of the screen, pressing the down button on your remote, select settings, then press select.
  3. The settings menu is now available, using the remote select log out.
  4. This will then take you back to the main logon screen for discovery+.
  5. Once you have signed up to discovery+ via, then select, continue with Sky activation from the logon screen on the discovery+ app on Sky Q/Sky Glass.

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  1. You will then be shown a 6 digit code, which you need to enter on the via the devices offering on the website.

enter image description here 7. Once this is completed, you'll be able to access the discovery+ app.

If you have already redeemed the offer:

If you have already redeemed the offer and created your discovery+ account and are still seeing this On Screen message when you attempt to play back any shows from discovery+, follow the steps below:

  1. Visit
  2. Sign in with your Sky iD and password.
  3. Sign in to your discovery+ account by clicking on the ‘I already have a discovery+ account’.
  4. You should default to the ‘Devices’ tab.

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  1. Enter the pairing code displayed your TV screen, you can see this by accessing the discovery+ app on your Sky Q box/Sky Glass, and selecting continue with Sky Q activation, (as per the image below) once you have entered this code on the discovery+ website, you have successfully paired your Sky Q box/Sky Glass to your discovery+ account.

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