Coronavirus updates

The latest information on how Coronavirus (Covid-19) may be affecting our Sky services.

This page will be updated as information becomes available.

Last updated: Friday 29 January, 2021 at 15:00

Please be aware

We’re doing our best to adapt to the current situation and wanted to update you as staying connected is now even more important.

If you do need to contact us, please be aware wait times may be longer than normal due to social distancing in our contact centres and we are prioritising calls from customers who have already been online.

We’re working hard to help you as fast as we can. We know it’s a challenging time for everyone right now. Thank you in advance for showing kindness and consideration to our team as they do their very best to help you.

If you need our help there are online guides that over 90% of our customers have found useful. You can find them on We can help those in need, as well as everyone else, much faster if we only receive urgent calls.

You can also ask questions and get help from other Sky customers on Sky Community. Sky experts are currently available here, but responses are not immediate and won’t be able to help if your question’s specifically related to your Sky account. Go to to take a look.

Contacting us

For information on contacting us during the coronavirus pandemic, go to:

Engineer visits

For the latest information on how coronavirus may affect your TV or Broadband engineer visit, go to

Sky Broadband update

We’ve made some changes to our Sky Broadband services and features, go to

Hints and tips

Advice on getting the most from your Sky Broadband and what to try if you’re having trouble with Sky Q, go to