Coronavirus updates

The latest information on how Coronavirus (Covid-19) may be affecting our Sky services.

This page will be updated as information becomes available.

Last updated: Wednesday, 1 April 2020, 08:30


Please be aware

We’re doing our best to adapt to the current situation and wanted to update you as staying connected is now even more important.

As Covid-19 has changed our everyday norms, we’re prioritising those who need us most, and we’ll be answering their calls first:

  • our vulnerable and isolated customers
  • those over 70
  • and people who are key workers.

We hope this gives you peace of mind if you, or your friends and family, fall into any of these categories.

We’re trying to answer all calls as quickly as we can but, like many other businesses, we’re having to work differently.

If you need our help there are online guides that over 90% of our customers have found useful. You can find them on sky.com/Help. We can help those in need, as well as everyone else, much faster if we only receive urgent calls.

And with us all likely to be spending more time at home in the coming months, we're also doing a few extra things to make your Sky TV experience even better. For more information, go to www.sky.com/shop/covid19-customer-update.

You can also ask questions and get help from other Sky customers on Sky Community. Sky experts are currently available here, but responses are not immediate and won’t be able to help if your question’s specifically related to your Sky account. Go to helpforum.sky.com to take a look.


Contacting us

For information on contacting us during the coronavirus pandemic, go to: www.sky.com/help/articles/contacting-sky-coronavirus

Sky Sports

For information on pausing your Sky Sports package, go to: www.sky.com/help/articles/pause-sky-sports

Home Move

For information on how coronavirus may affect your Home Move, go to www.sky.com/help/articles/home-move-update

Engineer visits

For information on how coronavirus may affect your TV or Broadband engineer visit, go to www.sky.com/help/articles/visits-and-orders-covid-19

Sky Broadband update

We’ve made some changes to our Sky Broadband services and features, go to sky.com/help/articles/changes-broadband-services-coronavirus

Sky Go Extra

For information on how to use, set up, or fix a problem with Sky Go or Sky Go Extra, go to https://www.sky.com/help/articles-preview/what-is-sky-go-extra