The latest information on how Coronavirus (Covid-19) may be affecting our Sky services.
This page will be updated as information becomes available.
Last updated: Friday 18 August, 11:00
Please be aware
We’re doing our best to adapt to the current situation and wanted to update you as staying connected is now even more important.
If you do need to contact us, please be aware wait times may be longer than normal due to social distancing in our contact centres and we are prioritising calls from customers who have already been online.
If you need our help there are online guides that over 90% of our customers have found useful. You can find them on sky.com/Help. We can help those in need, as well as everyone else, much faster if we only receive urgent calls.
And with us all likely to be spending more time at home, we're also doing a few extra things to make your Sky TV experience even better. For more information, go to www.sky.com/shop/covid19-customer-update.
You can also ask questions and get help from other Sky customers on Sky Community. Sky experts are currently available here, but responses are not immediate and won’t be able to help if your question’s specifically related to your Sky account. Go to helpforum.sky.com to take a look.
For information on contacting us during the coronavirus pandemic, go to: www.sky.com/help/articles/contacting-sky-coronavirus
For information on how coronavirus may affect your TV or Broadband engineer visit, go to www.sky.com/help/articles/visits-and-orders-covid-19
Sky Broadband update
We’ve made some changes to our Sky Broadband services and features, go to sky.com/help/articles/changes-broadband-services-coronavirus
Calling hospital (0872) numbers during the COVID-19 pandemic
If you’re a Sky Mobile customer, you can now call your loved ones in hospital (on 0872 numbers) for less. We’ve removed any charges from our side, so you’ll only be charged 13p per minute by Hospedia (who provide the bedside phones). This is to cover the cost of running the service.