Contacting us during the COVID-19 pandemic
If you do need to contact us, please be aware that wait times may be longer than normal due to social distancing in our contact centres, but be assured we’re prioritising calls from customers who’ve already been online.
We’re working hard to help you as fast as we can. We know it’s a challenging time for everyone right now. Thank you in advance for showing kindness and consideration to our team as they do their very best to help you.
You can troubleshoot most problems and manage your account yourself using sky.com, the My Sky app, and your Sky box.
Check out our useful links below for more help, or go to our Status page to check the mobile, broadband, and TV status in your area.
Fix a problem with no satellite signal
Fix connectivity problems
Get help with an on-screen error message
Change, reset or unblock your TV PIN
Fix a problem with Disney+, Netflix, or other Sky Q TV apps