Contacting us during the COVID-19 pandemic

We’re extremely busy right now and we’re prioritising calls from our vulnerable customers and those who are key workers. If you don’t fall into one of these categories and call please be aware there may be a delay..

You can troubleshoot most problems and manage your account yourself using sky.com, the My Sky app, and your Sky box.

Check out our useful links below for more help, or go to our Status page to check the mobile, broadband, and TV status in your area.

Sky Q

Fix a problem with no satellite signal
Fix connectivity problems
Get help with an on-screen error message
Change, reset or unblock your TV PIN
Fix a problem with Disney+, Netflix, or other Sky Q TV apps

Sky+HD

Fix a problem with no satellite signal
Set up or fix a problem with On Demand
Fix a problem with your recordings
Change, reset, or unblock your TV PIN
Get help with an on-screen error message

Sky Broadband and Talk

Fix a problem with your broadband connection
Broadband tips for spending more time at home
Fix a problem with your phone
Improve the WiFi signal to your devices
Set up your Sky hub

Sky Mobile

Fix a problem with poor or no service
Fix a problem with your mobile device
Get help with data, calls and texts
Change your mobile plan
Get help with your mobile bill

Sky apps

Learn more about the My Sky app
Install or fix problems with the Sky Go app
Install or fix problems with the Sky Kids app

My Account

Get help viewing and understanding your Sky bill
Get help with your Sky iD
Manage your account online