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Broadband set up

Connect to your wireless network

To set up a wireless connection with Sky Broadband you'll need the Sky Hub or Sky router and a wireless-enabled computer.

First you’ll need to unpack and start up your router. This may be the Sky Hub or an older version of the Sky router. You can find help and advice on doing this in our Get started with your Sky Hub article.

Once you've set up your router, follow the instructions below.

  • Windows 7

    1. Find wireless networks

    Click the wireless icon in the system tray (near your taskbar clock) to see available wireless networks.

    2. Select your wireless network

    Your wireless details should appear in the list of networks. You'll find the name of your wireless network on the back or underside of your Sky Hub or router and on the Connect card or the Keep me handy card that came in the Sky Hub or Sky router packaging.

    If you don’t see your network name, click the Refresh network button.

    Select your network name and click Connect.

    3. Enter your wireless password or use WiFi Protected Setup (WPS)

    Use your wireless password

    Your wireless password is on the back or underside of your router and also on the card that came with your router.

    Make sure you always enter your password in capital letters. The password doesn’t contain any numbers.

    If you are asked for a PIN then insert this instead of the password and click OK.

    Use the WPS button

    Press and hold the WPS button for at least two seconds. Once your wireless icon flashes amber, you’re ready to go online.

    4. Select a location for the network

    • Choose the Home network when you are connected to your home network or a network with people an devices your fully trust.
    • Choose the Work network if you are connecting to the network from your workplace.
    • Choose the Public network when you are in a public place like an airport, pub or coffee shop.

    5. Check you've set up correctly

    Check you've connected your computer to your wireless network by opening a browser window and visiting any website.

    If you can't access a website, please go through these steps again and double check you've entered everything correctly, making sure you've entered your wireless password exactly as it's written on the card or router.

  • Windows Vista

    1. Find wireless networks

    Select the Windows icon.

    Select Connect To.

    2. Select your wireless network

    The name of your wireless network should appear in the list that opens after you've clicked the icon. You'll find the name of your wireless network on the back or underside of your Sky Hub or router and on the Connect card or the Keep me handy card that came with you Sky Hub or Sky router.

    If you don’t see your network name, click the Refresh network button.

    Select your network and click Connect.


    3. Use WiFi Protected Setup (WPS) or enter your wireless password

    You’ll see an on screen message Press the configuration button on your access point.

    At this stage you can either use the WPS button or select the link I want to enter the network key or passphrase instead (wireless password).

    Use the WPS button

    Press and hold the WPS button for at least two seconds. Once your wireless icon flashes amber, you’re ready to go online.

    Use your wireless password

    Your wireless password is on the back or underside of your router and also on the card that came with your router.

    Make sure you always enter your password in capital letters. The password doesn't contain any numbers.

    If you are asked for a PIN then insert this instead of the password and click OK.

    4. Check you've set up correctly

    Check you've connected your computer to your wireless network by opening a browser window and visiting any website.

    If you can't access a website, please go through these steps again and double check you've entered everything correctly, making sure you've entered your wireless password exactly as it's written on the card or router.

  • Windows XP

    1. Find wireless networks

    Right click the wireless icon in your system tray, then click View Available Wireless Networks.

    2. Select your wireless network

    The name of your wireless network should appear in the list that opens after you've clicked the icon. You'll find the name of your wireless network on the back or underside of your Sky Hub or router and on the Connect card or the Keep me handy card that came with your Sky Hub or router.

    Select your network and click Connect.

    3. Enter your wireless password or use WiFi Protected Setup (WPS)

    Use your wireless password

    Your wireless password is on the back or underside of your router and also on the card that came with your router.

    Make sure you always enter your password in capital letters. The password doesn’t contain any numbers.

    If you are asked for a PIN then insert this instead of the password and click Connect.

    Use the WPS button

    Press and hold the WPS button for at least two seconds. Once your wireless icon flashes amber, you’re ready to go online.

    4. Check you've set up correctly

    Check you've connected your computer to your wireless network by opening a browser window and visiting any website.

    If you can't access a website, please go through these steps again and double check you've entered everything correctly, making sure you've entered your wireless password exactly as it's written on the card or router.

  • Mac OSX

    Watch our help video or follow the steps below.


    1. Find wireless networks

    Select the Airport icon.

    2. Select your wireless network

    The name of your wireless network should appear in the list that opens after you've clicked the icon. You'll find the name of your wireless network on the back or underside of your Sky Hub or router and on the Connect card or the Keep me handy card that came with your Sky Hub or router.

    Select your network and click Connect.

    3. Enter your wireless password

    Your wireless password is on the back or underside of your router and also on the card that came with your router.

    Make sure you always enter your password in capital letters. The password doesn't contain any numbers.

    4. Check you've set up correctly

    Check you've connected your computer to your wireless network by opening a browser window and visiting any website.

    If you can't access a website, please go through these steps again and double check you've entered everything correctly, making sure you've entered your wireless password exactly as it's written on the card or router.

Connect your devices to the internet

If you'd like to connect your device or games consoles to your Sky Broadband, select your device from our step by step guides below.

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Can’t get connected?

Does your Wi-Fi signal struggle to reach some areas of your home?
Give your Wi-Fi signal a boost and reduce Wi-Fi blackspots with our Sky Wireless Booster.

Or if you're still having trouble connecting, see our Fix your broadband problems step by step guide.