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Broadband set up

Connect to your router using wires

You may choose to connect a device, such as a laptop, games console or hard drive to your broadband router using a wired connection. This could give you a faster, more stable connection.

All you’ll need is an Ethernet cable (also called a network cable) for each device you wish to connect. If you have a Sky Q Hub, we recommend you use a Cat6 or GigE Ethernet cable. For more about this, see the relevant section below.

Once your router is up and running, follow these steps to connect to the internet using wires. 

  • If your broadband router is a Sky Hub

    1. Plug one end of the yellow or black Ethernet cable into the relevant port of your device. It’ll likely be around the back and may be marked LAN or use the following symbol:

    2. Plug the other end of the cable into one of the yellow ports at the back of your Sky Hub.

    3. Open a web browser and go to any web address to complete your set up. 

  • If your broadband router is a Sky Q Hub

    To get the best from your Sky Q Hub, we recommend using Gigabit Ethernet (GigE) cable, also called Cat6 cable.

    If you use standard Ethernet (Cat5) cable to connect your Sky Q Hub to a device that supports Gigabit Ethernet, your connection speed to that device may slow down significantly.

    However, if you do use Cat5 cable, you can change a default setting on your Sky Q Hub to get a more stable connection. 

    To change your default setting:

    1. Open your web browser. Where you’d usually type in a web address like www.sky.com, type in 192.168.0.1/
    2. Press enter, and at the top of the page, select Ethernet.
    3. You’ll then be prompted to log in. Your username is admin and your password is sky, unless you’ve changed it.
    4. Change Ethernet Type to Fast Ethernet. Then select Apply.
    5. Restart your router. Select OK to confirm you’re ready to do so. Restarting your router can take around two minutes

    To connect your Sky Q Hub to your devices using standard or Cat6 Ethernet cable:

    1. Plug one end of the Ethernet cable into the relevant port of your device. It’ll likely be around the back and may be marked LAN or with the following symbol: 

    2. Plug the other end of the cable into either of the yellow ports at the back of your Sky Q Hub.

    3. Open a web browser and go to any web address to complete your set up. 

  • If you have another type of router

    Follow the instructions for connecting a Sky Hub. Note, however, that Ethernet ports at the back of the unit may not be yellow. For more details, please check the owner’s manual or manufacturer’s website. 

Connect devices to your home broadband network

For help connecting smartphones, tablets, laptops and other devices to your router via Wi-Fi, please see our article Connect to your wireless network.

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