Charges for not returning Sky equipment

Change is good... but charges aren’t. If you’re leaving Sky Q, changing your subscription, or need a new box, you’ll need to return the equipment you leased from us when you first joined Sky Q.

If you don’t return this equipment within the time frame given, you’ll have to pay a Non-Return charge. We'll contact you to let you know if you need to pay these charges and how much they are.

Good to know: Not returning your equipment, and then not paying subsequent bills can affect your credit score.

Still need a hand?

Thanks for using our online services – if you do still need to contact us, please be aware that wait times may be longer than normal due to social distancing in our contact centres, but be assured we’re prioritising calls from customers who’ve already been online. We’re working hard to help you as fast as we can. We know it’s a challenging time for everyone right now. Thank you in advance for showing kindness and consideration to our team as they do their very best to help you.