Changes to Sky Broadband services during Covid-19
We're working hard to keep you connected to what matters most, but the continuing Covid-19 pandemic means we’re having to change the way we work. Our priority for our customers and front line staff is to keep them safe; this means we will be operating with fewer resources than usual.
While our focus remains on keeping our customers connected, it means we’ll be making the following temporary changes until we're able to get back to normal:
- We’re suspending our participation in Ofcom’s Voluntary Code of Practice for better broadband speeds.
For more tips on getting the most out of your broadband and WiFi, go to Broadband tips when spending more time at home.
We hope you understand that we’re having to focus our limited resources on our most vulnerable customers, and we’ll do everything we can to get back to normal as soon as we can. Thank you for your continued patience as we all learn to adapt.