How to change your Sky package

Looking to upgrade or downgrade your Sky subscription?

I want to upgrade my Sky package

  1. Go to offers and upgrades and sign in with your Sky iD. (If you’ve forgotten your Sky iD, you can reset or retrieve your details online).

  2. Select an offer you want and proceed with your order.

Upgrades can take up to 24 hours to take effect. Additions, such as Sky Sports, Sky Cinema, HD or Sky Go Extra, should update straight away.

I want to downgrade my Sky package

  1. Go to TV or Broadband & Talk in Manage, depending on the product you want to remove, and sign in with your Sky iD (if you’ve forgotten your Sky iD, you can reset or retrieve your details online.)

  2. Select the product you want to remove from those listed in the Your Package section.

  3. Once you’ve selected a product, scroll down the page and select the Manage Pack button, then follow the links to get started.

  4. If the option to Manage Pack is not available, get in touch with a Sky expert who can help you change your package by selecting one of the following product links: Sky TV, Broadband or Talk.

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