Book an engineer visit

Unfortunately, not all problems can be solved with a few simple troubleshooting steps. It looks like we’ll need to send out a specialist engineer to your home to help you get back up and running again.

Booking an engineer during the COVID-19 pandemic

To keep everyone safe during this challenging time, we've made some changes to the way we book and send out engineers.

For the latest updates, go to

Book an engineer visit

it’s quick and easy to book an engineer visit online. All you need to do is sign in with your Sky iD, answer a few quick questions about your home, and pick a time slot that works for you.

Book online

I don’t have a Sky iD – can I still book online?

You need a Sky iD to book an engineer visit online, so that we can confirm your address and whether your account is in warranty or not. But don’t worry, it’s super simple to create a Sky iD. Just head over to Create your Sky iD to set one up.

If you’ve already got a Sky iD but you can’t access your account, our Sky iD guide can help fix your problem.

Do I need to be home for my engineer visit?

An adult aged 18 or over must be at home for the engineer visit. This is so they can authorise any work that needs to be done.