Fixing problems with the TV apps
Help with your account and billing for the TV apps
Some TV apps require an account and/or subscription for you to use them. In most cases, if you need help with your account or billing for these apps, you'll need to contact the app provider directly:
- Apple TV+
- BBC iPlayer
- BBC Sounds
- discovery+
- Disney+
- Fiit
- GolfPass
- Highbrow
- Netflix
- Peloton
- Play.Works
- Prime Video
- Roku TV
- ROXi
- RTÉ Player
- Spotify
- Tastemade
- Vevo
- YouTube
Good to know: Netflix and Disney+ can be bought and paid for through Sky (Sky Q, Sky Glass and Sky Stream only). If you pay us directly for your subscription to these apps, then we can help you with any problems. Otherwise, you'll need to contact the providers directly.