Fixing problems with the TV apps

Help with your account and billing for the TV apps

Some TV apps require an account and/or subscription for you to use them. In most cases, if you need help with your account or billing for these apps, you'll need to contact the app provider directly:

Good to know: Netflix and Disney+ can be bought and paid for through Sky (Sky Q, Sky Glass and Sky Stream only). If you pay us directly for your subscription to these apps, then we can help you with any problems. Otherwise, you'll need to contact the providers directly.