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Your bill explained
Can I view my bill online?
When do I get my first bill/Why is it higher than I expected?
Why hasn’t the discount I was expecting been applied to my bill?
I’ve been charged more than I was expecting – what should I do?
Can I receive a paper bill for my files?
What happens if I don’t pay my bill on time?
Why is my monthly charge higher/lower than usual?
Why does my latest bill show call charges from previous months?
Why did I receive a second bill shortly after paying my first one?
What is ‘pro-rata’ billing?
How do I change my payment details?
I have the International Calls add-on – how do the minute allocations work?
