Sky Hub/Router lights explained
Everything you need to know about how to resolve the issue when the customer has no internet light, a continuous flashing amber internet light or a solid amber internet light meaning there’s no sync.
Check the lights
The lights on your router give an indication of how it’s working and whether there are any problems.
The Sky router is an older version of the Sky Hub and the lights may look slightly different due to the change in design. If your router wasn't supplied by Sky, it may differ in design to the Sky Hub and Sky router.
Sky Hub
| If the power light is on... | ... and the internet light is ... | ... this means that... |
|---|---|---|
white | your Sky Hub is connected to the internet and is ready to send or receive data. | |
off | there's no power to the Sky Hub. Check the power supply to the Sky Hub and that the mains socket is switched on. | |
white | flashing amber | an internet connection has been detected and is starting up. It can take up to two minutes for your Sky Hub to create a stable connection, at which point your internet lights will turn a steady white.If the internet light is continually flashing amber, the Sky Hub is experiencing problems establishing a permanent internet connection. |
white | off | your Sky Hub isn't connected to the internet. This may mean that the Sky Hub isn't correctly set up in your home or that it's not receiving broadband signals from the phone exchange.Check the broadband status page to see if there are any network problems in the local areas. If there's not go to Fixing your broadband problems |
flashing amber | your Sky Hub is in recovery mode. This may occur after a software upgrade and can usually be resolved by pressing the reset button on the back of the Sky Hub. If this doesn't work, you'll need to Download the Sky router recovery tool to restore your Sky Hub's firmware | |
flashing white | the Sky Hub is in the process of updating its firmware. The update will take up to 10 minutes to complete and will provide you with the most up to date software. If you open any web browser you should see an On Screen Message (OSM) letting you know that an update is in progress.While this is happening, don’t switch the Sky Hub off or reset it until you no longer see the On Screen Error Message (OSM) on your internet browser.If more than 10 minutes have passed and your power light is still flashing white, you'll need to Download the Sky router recovery tool to restore your Sky Hub's firmware |
If the Sky+HD light is white, this means that your Sky+HD box is connected to the internet and Sky TV on demand is switched on and ready to use. If it's flashing white, your Sky box is downloading Sky on demand content.
Sky Router
| If... | ...This means that... |
|---|---|
the power and internet lights are green | your Sky router is connected to the internet and is ready to send or receive data. |
all the lights are off | there's no power to your Sky router. Check the power supply to the router and that the mains socket is switched on |
the test light is on then has turned off | when the test light is on, the router is initialising (setting itself up for use). The light will then turn off automatically when the router is ready to use. |
the internet light is flashing amber | an internet connection has been detected and is in the process of starting up . As this progresses, the internet light will change to solid amber and then turn to green, at which point your internet will be ready to use. If the light is continually flashing amber, your Sky router is experiencing problems establishing a permanent internet connection. |
the internet light is green and flashing | Your Sky Router is connected to the internet and is in the process of sending or receiving data |
the wireless light is flashing green | a wireless device i.e. a laptop, mobile phone or games console is connected to the internet through your Sky Router and is currently in use. |
power and test lights on the router are flashing | your router is being automatically upgraded with the latest version of software. The update will take up to 15 minutes to complete and will provide you with the most up-to-date software for the optimum performance of your router. Don't turn your router off while this is taking place as it could interfere with the upgrade. If your lights continue to flash for longer than 15 minutes, you'll need to reset your router. Press the power button on the back of the router, wait for 10 seconds, then turn it back on again. It can take up to 60 seconds for your router to re-establish an internet connection. |
Number lights
Each numbered light represents one of the fast Ethernet ports at the back of your router. If you've connected your computer or games console to one of these Ethernet ports using a cable, the relevant numbered light will flash when data is being transmitted or received by the device.