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It's important to us that everyone gets the best possible customer service and can enjoy our products irrespective of ability, disability or impairment. Here’s what we can offer to make sure everyone gets a chance to enjoy the best of Sky Business.

As explained by Ofcom General Condition C5, we provide specific services to our customers with accessibility needs, such as:

  • Electronic, large print or braille bills for our visually impaired customers.
  • Free directory information and directory enquiry facilities.
  • Access to a relay service if you need to make or take calls in text format.
  • Access to emergency services, operator assistance and a directory enquiries service using short code numbers.
  • A priority fault repair service for registered accessibility customers, who have a genuine need for an urgent repair.
  • The ability to work with an authorised, registered nominee or power of attorney, who can manage the customer’s account on their behalf.

Customer service

Our dedicated accessibility team is fully trained to help you with all our products and services. We can tailor our support to help you get the most from our products and services. So whether you want to call or email, it's easy to get in touch.


To raise any issues or to share your thoughts, see our guide to how to make a complaint.

Last updated: 22 July 2023