Question 1

Does Sky offer “Full Fibre” packages?

Accepted Answer

Yes. Pro and Plus packages offer Ultrafast full-fibre business broadband with 
speeds of up to 500Mbps.

Question 2

Does Sky offer Ultrafast business broadband?

Accepted Answer

Yes. Pro and Plus packages offer Ultrafast full-fibre business broadband with 
speeds of up to 500Mbps.

Question 3

Can I make international calls?

Accepted Answer

Yes, international calls to up to 48 countries are available to Sky Connect customers. 
This feature costs £12 a month. You’ll need to call our team on 0333 759 4833 to add international calls to your package.

Question 4

Can I make unlimited UK-based calls?

Accepted Answer

Yes, on Pro and Plus pack unlimited UK calls to both landline and mobile are included as standard.

Question 5

Will my in-contract price stay the same?

Accepted Answer

Yes, your package price is fixed for the duration of your contract, due to Sky Connect’s 
price lock.

Question 6

Do I need more than one phone line?

Accepted Answer

You might need more than one phone line if you have multiple offices or multiple 
meeting rooms which need a separate phone line, for example. If you’re not sure how 
many phone lines your business needs, give us a call on 0333 759 4833 and we’ll be happy to help.

Question 7

What is static IP?

Accepted Answer

A static IP is an IP address that doesn’t change. Most broadband comes with a dynamic
IP by default, which is fine for most people. If your business runs a website or email server, or needs to remotely access computers a Static IP will make this easier to setup. 
Static IP is available as an add-on to any Sky Connect package.

Question 8

What is the 4G always-on router?

Accepted Answer

The 4G always-on router is the Sky Connect’s business-grade 4G back up 
solution. It monitors your broadband and switches to 4G automatically if your connection
drops.
Your devices will stay connected no matter what, so you can deliver business as usual 
with no disruptions.

Question 9

Can I be sure my internet won’t go down when I switch?

Accepted Answer

You should buy your Sky Connect package and book your install before cancelling with your existing provider.

If you’re switching from BT, EE, TalkTalk, Plusnet or another non-cable provider, we’ll handle everything for you to minimise downtime

If you’re switching from Virgin Media, you’ll need to let them know you’re leaving. Tell them your installation date and time to help minimise downtime.

Question 10

Can I keep my phone number?

Accepted Answer

Yes, in the majority of circumstances you can keep your existing phone number. Just let us know at checkout.

Question 11

What are Sky’s voice features?

Accepted Answer

All Sky Connect packages include digital voice features The features available will depend on the pack you choose 
Across all our packs (Essential, Pro & Max) all the following basic features are included:

* Voicemail
* Auto reject anonymous calls
* Block premium outgoing calls
* Send incoming calls to another number if a phone is broken
* Message waiting indicator
* Last outbound number redial
* Last inbound call return
* View incoming call number
* Hide your number
* Show your number
* Call internal extension
* Transfer call to another extension

Our pro pack includes all the basic features above plus additional ones for those businesses that want to manage their calls in and out of the office
* Divert calls to another number 
* Pass calls to another number when you are on the phone 
* Pass calls to another number when you are away from the business
* Set incoming calls to ring multiple internal extensions 
* And for businesses that need to go that one step further and manage how and when calls are answered, these additional features (as well as all the features above) are included:Calls to be answered by specific people, in or out of the office
* Set calls to multiple landline or mobile numbers
* Do not disturb
* Bring 3 way people into a call
* Pick up calls to other extensions
* Call wait ( call holds until line is free)

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