Sky Talk Tariff Guide

  • Sky Talk Tariff Guide

    **Changes to our Sky Talk packages from 1 December**


    From 1 December the following Sky Talk packages will no longer be available:


    • Sky Talk Weekends
    • Sky Talk Anytime
    • Sky Talk Anytime International
    • Sky Talk Anytime UK
    • Sky Talk Freetime
    • Sky Talk 24/7
    • Sky Talk 24/7 International

    You should have received a letter/email letting you know about the change and confirming which new package we'll be moving you to on 1 December. This name change is now reflected across all of your Sky bills both current and historic (although the package name has changed on your historic bills the package price and the calls you were charged for has not).


    You'll stay on your current Sky Talk package and pricing until 1 December unless you choose to change before. You can change your Sky Talk package at any time via MySky.


    Old Talk pack name
              New Talk pack name

    Sky Talk Weekends
    Sky Talk Evenings & Weekends Extra
    Sky Talk Freetime

    Sky Talk Anytime
    Sky Talk Anytime Extra
    Sky Talk Anytime UK
    Sky Talk 24/7
    Sky Talk Anytime International
    Sky Talk International Extra
    Sky Talk 24/7 International
    Sky Talk Super Unlimited

    For more information about tariffs and pricing of our legacy Sky Talk packages, please refer to the tariff guides located at the bottom of this page.



    Sky Talk Tariff Guide

    The Sky Talk Tariff Guide lets you find the rates for all call destinations quickly and easily and outlines certain features of the service. If you have any questions or require more information, please call us on 03442 410 499.


    Sky Pay As You Talk, Sky Talk Evenings & Weekends Extra, Sky Talk Anytime Extra and Sky Talk International Extra prices from 1 Dec 2015 (Adobe PDF)


    Sky Pay As You Talk, Sky Talk Evenings & Weekends Extra, Sky Talk Anytime Extra and Sky Talk International Extra prices from 7 July 2015 (Adobe PDF)

    To continue to give you the best service possible, sometimes we need to make updates to our call charges.


    Important changes to Sky Talk and Line Rental effective from 1 December 2015 :


    Sky Line Rental
    From 1 December 2015, the standard monthly price of Sky Line Rental will increase from £16.40 to £17.40.

    Connection Fee
    From 1 December 2015, the connection fee for non-inclusive calls will increase from 15.9p to 16.9p, unless a separate connection fee or minimum fee is specified. Connection fees do not apply to:

    • Free, inclusive or unlimited calls (including those that commence within an uncharged period but end in a charged period)
    • Fixed fee calls
    • Calls charged by timed duration that start with a fixed fee
    • Calls to service numbers (084, 087, 09 and 118 numbers)
    • Calls to personal numbering chargeband pn7


    You'll find details about the changes we're making to our call rates below.

    UK Mobile call rates
    From 1 December 2015, the charge for non-inclusive calls to UK mobiles will go down from 12.7p to 11.5p per minute at any time of day.

    UK Landline Rates
    From 1 December 2015, the charge for non-inclusive calls to UK landlines1 will increase from 9.5p to 11.5p per minute

    Access Charge for NGN
    From 1 December 2015, access charge for non-geographic numbers (NGN) will increase from 9.5p to 11.5p per minute.

    Call features with Sky Talk Line Rental - Voicemail
    From 1 December 2015, the charge for the Sky Voicemail 1571 feature will increase from £1.00 to £1.25 per month. If you don’t want to continue using voicemail, you can switch it off at any time.

    Call features are charged by your line rental provider. Customers who do not take line rental from Sky will not be affected by these changes.

    Details of all call rates can be found in the Sky Talk Tariff Guide, or we can send you details of our call rates upon request.


    Calling service numbers

    How 08, 09 and 118 numbers are charged

    Telephone numbers starting 08, 09 and 118 are called ‘service numbers’. You might use them to make phone calls to organisations such as banks, travel services, government departments, or even to vote in TV shows.

    From 1 July 2015, the regulator Ofcom is changing the way these numbers are charged for. The changes are designed to make the cost of calls clearer, and they are being communicated through a campaign called UK Calling (


    084, 087, 09 and 118

    Numbers beginning 084 and 087 are general service numbers for contacting organisations. Those beginning 09 are ‘premium rate’ service numbers; while those beginning 118 are directory enquiry numbers.

    From 1 July 2015, the cost of calling any of these numbers will be split into two parts:

    • The access charge: This is what we charge you, per minute, for connecting the call. You can find out your access charge by looking at your Sky bill or looking within your Sky Talk tariff guide.
    • The service charge: This is the rest of the call charge. The organisation you are calling decides the service charge, and must communicate it. For example, if the service charge was 20p per minute, the organisation you are calling might say: “Calls cost 20p per minute, plus your phone company’s access charge.”


    By adding together the access charge and the service charge, you will know exactly what the call will cost you.


    0800 and 0808

    Freephone numbers starting 0800 or 0808 are already free to call from landlines, including your Sky phone. From 1 July 2015 they will also be free for consumers to call from mobile phones. There will be no change to calls to 0800 and 0808 numbers made from your Sky phone which are currently free of charge, including calls to helplines, and these calls will not be identified on your itemised bill.

    Find out more

    All of these changes apply across every landline and mobile phone – not just your Sky phone. To find out more, visit


    1 UK calls of up to an hour to 01, 02, 03 0845, 0870 & UK mobile numbers only (excludes Channel Islands, indirect access, dial-up internet and 070 numbers). Mon – Fri: 7pm to 7am; and all day Sat & Sun. Unlimited UK landline calls last up to an hour, then charged at 11.5ppm at any time of day, or hang up and redial as often as you like. 070 Personal Numbering and 076 Paging charge-bands do not constitute UK Mobile. Acceptable Use Policy applies.


    Remember, you can view your monthly statement whenever you want at Alternatively Sky TV customers can view your account by pressing the interactive button on your Sky remote and selecting Sky Active.


    Legacy Sky Talk packages


    Sky Talk Weekends, Sky Talk Freetime, Sky Talk Anytime, Sky Talk Anytime UK and Sky Talk Anytime International call rates can be found in the Sky Talk Weekends, Freetime, Anytime, Anytime UK and Anytime International prices from 1 July 2015 (Adobe PDF).

    Sky Talk 24/7 call rates can be found in the 1 July 2015 Sky 24/7 Tariff Guide.

    Sky Talk Super Unlimited call rates can be found in the 1 July, 2015 Sky Talk Super Unlimited Tariff Guide.

    Please note:
    these are legacy products and are no longer sold.


    Here's a link to all specialised phone numbers and the charge-bands associated with them. Use the Specialised Numbers Guides in conjunction with the Sky Talk Tariff Guide to find the cost of a particular call.



    Find out more about our codes of practice for sales and marketing and premium rate/NTS services

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