Codes Of Practice
Codes of Practice
These are the codes of practice we operate under.
Services Code of Practice
Details of our service to you as a Sky Talk customer. Covers a range of questions, including moving house and cancellations.
Complaints Code of Practice
We are committed to providing you with the best possible telephony service. If something does go wrong we want to know so that we can put it right as soon as possible.
Sales & Marketing Code of Practice
This code governs any activity related to how Sky Talk services are sold and marketed.
Code of Practice for Premium Rate and Number Translation Services
This is for Sky Talk’s domestic customers and has details on calls to premium rate services and number translation services.
Ofcom GC22: Service Migrations and Home-moves
Ofcom General Conditions for selling or marketing communications services.
Ofcom GC23: Sales and Marketing of Mobile Telephony Services
Ofcom General Conditions for protecting consumers from mis-selling of mobile telecommunications services.
Ofcom Memorandum of Understanding: Nuisance Calls
This MoU sets out how participating communication providers will work together to reduce the impact of unlawful nuisance calls on consumers.