Terms and Conditions – UK

  • Sky Accessories Terms and Conditions

    Sale of Products and Accessories on Sky.com

    Prices and payments

    The total cost of your order will be the price of the products you order, the delivery charge (if any), plus any additional charges, all costs will be displayed in your Shopping Basket before you submit an order. Payment is deducted once an order is submitted.

    Returns/cancellations policy

    Notice of your statutory right to cancel in the cooling off period:

    Cancellation period: You have the right to cancel your order without giving any reason any time up to 14 days ("cooling off period") from the delivery date. Sky may offer an enhanced cooling off period from time to time, which we will advise you of at the time of your purchase.

    How to cancel:

    Click on the "order Query form" link contained within your order confirmation/dispatched email.

    Return of Accessories:

    If you cancel your order, you are responsible for returning Accessories, provided that you use the returns method specified by Sky without undue delay.

    You are responsible for the costs of returning Accessories you have ordered and Sky may charge you for direct returns costs.

    Sky can offset any returns costs against any money that it owes to you for any reason. You must keep Accessories that have been delivered to you safe until they are returned. We may make a deduction for any loss in value as a result of unnecessary handling by you.

    Refunds

    We will make any refund due to you (less any deductions due to us) without undue delay and not later than the earliest of 14 days after the day we either receive the Accessories back from you or receive evidence from you that the Accessories have been returned (such as a proof of posting receipt).

    We will make the refund using the same means of payment that you used when you placed your order, unless you have agreed otherwise.

    Faulty/ damaged accessories or products

    In the event that the accessory or product is faulty or damaged on delivery, we will arrange for the replacement or exchange of such accessory or product as requested. We do not cover faults caused by accident, neglect, misuse or normal wear and tear.

    Refunds for faulty goods include the applicable delivery charge and you will not be charged for collection. Replacement goods are sent by the applicable delivery method.

    Missing accessories or products

    In event that the accessory or product is missing, click on the "order Query form" link contained within your order confirmation/dispatched email.

    Sustainability/ Recycling

    We can take away your old appliance for you when we deliver your new one. Full details can be found at https://corporate.sky.com/ (as updated from time to time).

    Contact Information

    In the event of any queries relating to your accessory or product, click on the "order Query form" link contained within your order confirmation/dispatched email.

    In the event of any technical queries relating to third party products, please see contact details below:

    • LG Customer Support (UK) : 0344 847 5454

    • Samsung Customer Support (UK) : 0333 726 7864

    • Xbox Customer Support (UK) : 0800 587 1102

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