Terms and Conditions
-
-
Some prices will increase from 1 September 2012.
#UK landline calls of up to an hour to 01, 02, 03 & 0870 numbers only (excludes Channel Islands, indirect access & dial-up internet numbers). With Sky Talk Unlimited, your inclusive international calls are unlimited for up to one hour - you can hang-up and redial as often as you like. Max price for 08 numbers is 10.2ppm with 12.5p connection. Max price for 070 numbers is 49ppm with 52p connection. See Sky.com/callpricing for tariffs. Acceptable Use Policy applies.
Prices apply to your first Sky+HD box only.
Free Sky+ box offer: Sky+ box free with free standard set-up for new customers joining Sky TV online. One free box per household. This is a new customer offer.
Online Marks and Spencer voucher offer: Only available at sky.com. One voucher per household. Voucher sent, within 45 days of activating your service, to the email address provided when joining Sky. M&S terms apply.
6 Months Half Price Sky TV: 12 month minimum term. Offer applies to new customers taking Sky TV with the Entertainment Extra Pack only. Sports Pack (currently £20 extra pm) or Movies Pack (currently £16 extra pm) may be added at half price during offer period. Restrictions apply to package changes during promotional period. Offer ends 7 June 2012.
6 Months half price HD Pack: Available to new customers joining Sky TV with HD Pack from £25.12 per month for first six months, then currently £30.25 pm thereafter. 12 month minimum term applies. Offer ends 18 July 2012.
6 months free unlimited broadband and calls: Available for new residential broadband, calls & line rental customers in Sky network areas until 14 June 2012 and not in conjunction with any other Sky offer. Excludes Fibre products. Offer applied following activation of both Broadband & Talk services. Sky line rental £12.25 a month. £2.18 router delivery charge. After 6 months Broadband Unlimited £7.50 a month with Sky Talk & Sky TV (otherwise £10 a month with Sky Talk). Talk Unlimited £5 a month after 6 months. Speeds vary with location and line quality. No traffic management policy for Sky Broadband Unlimited. External factors such as internet congestion can affect speed.
30 day Broadband and Talk Satisfaction Guarantee: You can cancel your Sky Broadband and Talk services at any time within the first 30 days of all your services being activated. You'll receive a pro-rata refund for any subscription you've paid but not any set-up charges or non-inclusive call charges. Your statutory rights are not affected. Guarantee does not apply to Sky TV or existing customers changing their current packages.
Set-up: Non-standard set-up may cost extra. Standard set-up of Sky+HD box with the HD Pack is free when you join Sky TV online (otherwise £30); free for existing customers with a new Multiroom subscription (otherwise £60 or £15 for Sky+ customers selecting self set-up). Standard set-up for a Sky+ box is £30 when you join Sky TV and £60 for existing customers (£15 for Sky+ customers selecting self set-up). You must complete self set-up within 31 days of receipt of your Sky+ box in order to be eligible for a discounted box, otherwise you will be charged £10.25 pm subscription for the HD Pack for 12 months. Sky Broadband set-up fees for existing Sky TV customers £60 for Everyday Lite, £30 for Connect or free for Unlimited. £30 set-up fee for Connect for customers without Sky TV.
Sky TV Subscription: Sky TV Subscription: Packages £20-£53 per month (pm). Sky Movies Box Office and Sky Store costs extra. Sky News and Pick TV are available without subscription; Pick TV, Channel 4, Channel 5, 5 USA and 5* require a viewing card. Sky box and set-up required.
Sky+HD: Excludes existing Sky+HD households. £10.25 pm for the HD Pack. HD channels received depend on your Sky TV package. Free Sky+HD box when you join Sky TV with the HD Pack and pay for set-up (£30 for standard set-up, free if joining online). One free box per household. Existing customers must agree to new 12 month minimum term for Sky TV. Sky+HD box up to £199 if you are not eligible for discounted price (Sky TV subscription required). A Sky+HD box can store an average of 60 hours of HD or 185 hours of standard definition programmes. Channel 4 HD, BBC HD, BBC One HD, ITV1 HD, Channel 5 HD and NHK World HD are available without subscription. Channel 4 HD requires a viewing card. ITV1 HD is only available in England and Wales.
Sky+: You will receive a Sky+HD box which has all the features of Sky+. To view free to air HD content you need a HD ready TV. To view Sky HD content you will also need the HD pack for £10.25 a month. A Sky+ box can store up to 185 hours of standard definition programmes.
Sky HD Multiroom Box: Sky HD Multiroom Box is the SkyHD standard Digibox (No PVR functionality) which along with a Sky TV and Sky Multiroom subscription (£10.25 extra pm) gives your Sky TV subscription in another room. First box free for new and existing customers when taken with a new Sky Multiroom subscription and paying for set-up. Limited to one free box per household (and not available to customers who have already received a free standard box) otherwise £49. Replacement boxes are £99.
Dolby Digital 5.1: Available on many programmes. Compatible home cinema system required.
Sky Multiroom: £10.25 pm. Provides the same Sky TV channels as your main Sky TV subscription on a box in another room. You must subscribe to Sky TV throughout and an extra box is required for each Multiroom subscription. Each box you have must be connected to the same fixed telephone line at all times.
Remote Record: Recording requests must be made at least 30 minutes before start of programme. Confirmation costs 25p. Mobile network charges apply. See Sky Active OR [sky.com] for full details.
Sky Anytime TV: Sky+ subscription & recent Sky+ box or Sky+HD box required. Customers with a Sky+HD box without the HD Pack will only be able to access limited Sky Anytime content. Available programming depends on your Sky TV/HD subscription.
Sky Anytime+: Compatible Sky+HD box with a fast enough broadband connection, Sky TV and Anytime+ activation required. Downloads count towards any usage caps. Free wired standard set up for new Sky+HD customers (not available with self set up) or £40 (£60 wireless). Can be set up by customer using own cable. Compatible Sky+HD box required. Channels depend on your Sky TV/HD subscription. Sky Store costs extra. Most Sky Anytime+ content is SD. Sky Movies 1&2 or Sky Sports 1&2 are needed to watch Sky Movies or Sky Sports. HD shows take longer to start viewing.
Sky Broadband: You must subscribe to your chosen broadband product for 12 months. Monthly subscription providing you remain a Sky TV and Sky Talk subscriber: Everyday Lite £0, Unlimited £7.50. Connect at £17 pm is available to customers outside our network area. Connect does not give access to Sky Anytime+. Monthly usage caps: Everyday Lite - 2GB; Connect - 40GB & subject to Traffic Management Policy. Maximum upload speed: Everyday Lite and Unlimited - 1.3Mb; Connect - 448Kb. Speed you get depends on factors including distance from the exchange and line quality. See sky.com for more details and our Usage Policies. Home installation £50. If your PC/laptop is not wireless enabled, you can buy the necessary equipment from Sky. Wireless coverage depends on variable factors within the home. MAC users receive 12 months free McAfee VirusScan worth £19.99. McAfee Security Free Trial: Everyday Lite-3 months, Connect-3 months, Unlimited-12 months, then £3 per month unless you contact us to unsubscribe. Sky Line Rental payable (£12.25 per month).
Sky Talk: 12 month minimum subscription. Sky Talk is only available to customers paying by Direct Debit/continuous credit card mandate. Sky Line Rental required (£12.25 per month). Compatible line required, otherwise connection charge from £39 may apply. Codes of Practice for sales and marketing and premium rate/NTS services can be found at sky.com/skytalk
General: Your Sky box(es) must be connected to a fixed telephone line for 12 months. Sky+HD box supplied may vary from box shown. Sky+HD box prices may vary if you live in a flat. You must get any consents required (e.g. landlord’s). Minimum Sky TV/Sky+/HD Pack/Multiroom subscriptions 12 months. You must be 18 years or over. Channels/programmes & prices subject to change. Prices shown apply to customers paying by Direct Debit. For continuous debit/credit card mandate, 50p monthly charge applies. Information only applies to residential customers in UK, Channel Islands and Isle of Man. Further terms apply. Calls to Sky 0844 numbers are free for Sky Talk Freetime customers and inclusive for Sky Talk Unlimited customers at all times. Calls to 0844 numbers cost 5.1p per minute plus 13.1p connection for BT customers at all times. Calls from other providers may vary. Correct at 19 May 2012.