Terms and Conditions – UK
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Online pricing is exclusive to online purchases.
#UK landline calls of up to an hour to 01, 02, 03 & 0870 numbers only (excludes Channel Islands, indirect access & dial-up internet numbers). With Sky Talk Anytime, your inclusive international calls are unlimited for up to one hour - you can hang-up and redial as often as you like. Max price for 08 numbers is 10.2ppm with 12.5p connection. Max price for 070 numbers is 49ppm with 52p connection. See Sky.com/callpricing for tariffs. Acceptable Use Policy applies.
Prices apply to your first Sky HD box only.
Free Sky box offer: Sky box free with free standard set-up for new customers joining Sky TV online. One free box per household. This is a new customer offer.
New Sky TV customer online Marks and Spencer voucher offer: £25 M&S vouchers for new customers joining Sky TV. Only available at sky.com. Not available in conjunction with any other offer. One voucher per household. Voucher sent, within 45 days of activating your service, to the email address provided when joining Sky. M&S terms apply.
Sky Broadband Unlimited Marks and Spencer voucher offer: £25 M&S voucher for new and existing customers in sky network areas, switching their broadband, calls# and line rental to Sky. Only available at sky.com. Not available in conjunction with any other offer. One voucher per household. Voucher sent, within 45 days of activating your service, to the email address provided when joining Sky. M&S terms apply.
6 months free unlimited broadband offer: Available for new and existing Sky TV customers switching their broadband, calls and line rental to Sky. Only available in Sky network areas. Excludes Fibre products. Discount applied following activation of both Broadband & Talk services. Sky line rental £14.50 a month. £2.18 router delivery charge. After 6 months Broadband Unlimited £10 a month with Talk Weekends for new customers without Sky TV, £29 a month for new customers with Sky TV and £7.50 extra a month for existing Sky TV customers. Speeds vary with location and line quality. No traffic management policy for Sky Broadband Unlimited. External factors such as internet congestion can affect speed. Offer ends 14 February 2013 for new customers joining with Sky TV. Offer extended until 28 March 2013 for new customers joining without Sky TV and existing Sky TV customers.
3 months half price Fibre Unlimited offer: Available for new and existing customers switching their broadband, calls and line rental to Sky. Selected Fibre areas only. Speeds vary with location. 12 month minimum term. £2.18 router delivery charge applies. After 3 months Fibre Unlimited £20 a month with Talk Weekends for new and existing customers. Offer ends 14 February 2013.
Upfront line rental offer: Available to new and existing customers taking Sky Broadband, Talk and line rental. line rental is charged as an upfront cost of £119.40 for the entire 12 months. Equivalent to £9.95 per month - a saving of £54.60 over 12 months. Standard monthly price £14.50. After the 12 months has ended, you will automatically be moved on to the standard monthly price, unless you specify otherwise. Offer ends 29 June 2013.
Set-up: Non-standard set-up may cost extra. Standard set-up of Sky HD box with the HD Pack is free when you join Sky TV online (otherwise £30); free for existing customers with a new Multiroom subscription (otherwise £60 or £15 for Sky customers selecting self set-up). Standard set-up for a Sky box is £30 when you join Sky TV and £60 for existing customers (£15 for Sky customers selecting self set-up). You must complete self set-up within 31 days of receipt of your Sky box in order to be eligible for a discounted box, otherwise you will be charged £10.25 pm subscription for the HD Pack for 12 months. Sky Broadband set-up fees for existing Sky TV customers £60 for Lite, £30 for Connect or free for Unlimited. £30 set-up fee for Connect for customers without Sky TV.
Sky TV Subscription: Sky TV Subscription: Packages £21.50-£55.50 per month (pm). Sky Movies Box Office and Sky Store costs extra. Sky News and Pick TV are available without subscription; Pick TV, Channel 4, Channel 5, 5 USA and 5* require a viewing card. Sky box and set-up required.
ESPN: £10 extra a month if you are a Sky Sports Pack customer, otherwise £13 extra a month.
Sky HD: Excludes existing Sky HD households. £10.25 pm for the HD Pack. HD channels received depend on your Sky TV package. Free Sky HD box when you join Sky TV with the HD Pack and pay for set-up (£30 for standard set-up, free if joining online). One free box per household. Existing customers must agree to new 12 month minimum term for Sky TV. Sky HD box up to £199 if you are not eligible for discounted price (Sky TV subscription required). A Sky HD box can store an average of 60 hours of HD or 185 hours of standard definition programmes. Channel 4 HD, BBC HD, BBC One HD, ITV1 HD, Channel 5 HD and NHK World HD are available without subscription. Channel 4 HD requires a viewing card. ITV1 HD is only available in England and Wales.
Sky : You will receive a Sky HD box which has all the features of Sky . To view free to air HD content you need a HD ready TV. To view Sky HD content you will also need the HD pack for £10.25 a month. A Sky box can store up to 185 hours of standard definition programmes.
Sky HD Multiroom box: Sky HD Multiroom Box is the SkyHD standard Digibox (No PVR functionality) which along with a Sky TV and Sky Multiroom subscription (£10.25 extra pm) gives your Sky TV subscription in another room. First box free for new and existing customers when taken with a new Sky Multiroom subscription and paying for set-up. Limited to one free box per household (and not available to customers who have already received a free standard box) otherwise £49. Replacement boxes are £99.
Dolby Digital 5.1: Available on many programmes. Compatible home cinema system required.
Sky Multiroom: £10.25 pm. Provides the same Sky TV channels as your main Sky TV subscription on a box in another room. You must subscribe to Sky TV throughout and an extra box is required for each Multiroom subscription. Each box you have must be connected to the same fixed telephone line at all times.
Remote Record: Recording requests must be made at least 30 minutes before start of programme. Confirmation costs 25p. Mobile network charges apply. See Sky Active OR [sky.com] for full details.
On Demand: Available to Sky TV customers with compatible black Sky box. Downloading content requires broadband connection (minimum recommended speed 2 Mbps) and self set-up using own cable or wireless connector (£21.95 - limits apply). Downloads count towards any usage caps. Content depends on your Sky TV/HD subscription. Sky Store costs extra. Sky Movies 1&2 or Sky Sports 1&2 required for Sky Movies or Sky Sports. Sky+ subscribers without Sky TV can access BBC iPlayer only. Downloadable HD content takes longer to start viewing. Entertainment / Entertainment Extra SD customers joining after 13 November will have access to boxsets on demand until May 2013.
Sky Go: UK / Ireland only. Streamed via broadband/3G (charges may apply). Available on two registered compatible devices (content may vary). Some live TV programmes will be unavailable (go to - go.sky.com). iPhone (3GS or above), iPad, iPod touch (4th generation or above) require iOS 5.1 or later, and available on selected Android devices with OS2.2x to OS4.2.1 (excluding 3.x). Sky on your Xbox 360 requires Xbox Gold Live subscription. Sky TV Customers: Selected live channels and on demand content available in line with your Sky TV subscription at no extra cost. You'll need Sky Movies 1&2 or Sky Sports 1&2 Packs for on demand Sky Movies or Sky Sports. Non-Sky TV Customers: Subscriptions £15-£40 pm. ESPN £10-£13 pm extra (or standalone at £16 pm). Monthly subscriptions renew automatically until you unsubscribe.
Sky Go Extra: Sky TV customers only. £5 extra a month. 31 days’ notice to cancel. Register up to 4 Sky Go devices, concurrent viewing on two devices. Download selected Sky Go content via WiFi (Unavailable on Xbox 360). Content depends on your Sky TV package. Movies Pack required to download movies. Max 2 downloads per programme. Content deleted from device 48 hours after viewing starts or no later than 7 or 30 days after download depending on content.Sky Broadband: You must subscribe to your chosen broadband product for 12 months. Monthly subscription providing you remain a Sky TV and Sky Talk subscriber: Lite £0, Unlimited £7.50, Connect £17. Sky Line Rental payable (£14.50 per month). If your PC/laptop is not wireless enabled, you can buy the necessary equipment from Sky. Wireless coverage depends on variable factors within the home. Sky Broadband in Sky Network Area: Existing customer set-up £60 for Lite or free for Unlimited. Monthly usage caps: Lite - 2GB. Maximum upload speed: Lite and Unlimited - 1.3Mb. Sky Broadband outside Network area: Connect - existing customer set-up £30. Monthly usage caps - 40GB & subject to Network Management Policy. Maximum upload speed - 448Kb. Sky Fibre Unlimited & Unlimited Pro: Availability subject to location and survey. £50 standard set-up. Not available to existing fibre customers except cable. Maximum download speeds: Sky Fibre Unlimited - up to 38Mb; Sky Fibre Unlimited Pro - up to 76Mb. Speeds vary by location. WiFi Hotspots from The Cloud: For Sky Broadband Unlimited/Connect/Unlimited Fibre customers. Available on 6 registered devices. Experience varies by location and number of users. App available for Apple devices with iOS 4.2.1 or later and compatible Android devices with OS2.1-2.x and 4.x. Sky Broadband general: £2.18 router delivery charge applies. Speeds vary significantly by location. No traffic management policy for Sky Broadband Unlimited and Sky Fibre Unlimited. External factors such as internet congestion can affect speed. See sky.com for more details and our Usage Policies. MAC users receive 12 months free McAfee VirusScan worth £19.99. McAfee Free Trial: Sky Broadband Lite-3 months, Unlimited and Fibre Unlimited -12 months, then £3 pm unless you contact us to unsubscribe. 30 day Broadband and Talk Satisfaction Guarantee: Available within the first 30 days of all your services being activated. Refund applies to subscription charges only (not set-up charges or non-inclusive call charges) and is pro-rated. Statutory rights are not affected. Not applicable if you change your package.
Sky Talk: 12 month minimum subscription. Sky Talk is only available to customers paying by Direct Debit/continuous credit card mandate. Sky Line Rental required (£14.50 per month). Compatible line required, otherwise connection charge from £39 may apply. Codes of Practice for sales and marketing and premium rate/NTS services can be found at sky.com/skytalk
General: Your Sky box(es) must be connected to a fixed telephone line for 12 months. Sky HD box supplied may vary from box shown. Sky HD box prices may vary if you live in a flat. You must get any consents required (e.g. landlord’s). Minimum Sky TV/Sky /HD Pack/Multiroom subscriptions 12 months. You must be 18 years or over. Channels/programmes & prices subject to change. Prices shown apply to customers paying by Direct Debit. For continuous debit/credit card mandate, 50p monthly charge applies. Information only applies to residential customers in UK, Channel Islands and Isle of Man. Further terms apply. Calls to Sky 0844 numbers are free for Sky Talk Weekends customers and inclusive for Sky Talk Anytime customers at all times. Calls to 0844 numbers cost 5.1p per minute plus 13.1p connection for BT customers at all times. Calls from other providers may vary. Correct at 8 February 2013.