Terms and Conditions – UK

  • Online pricing is exclusive to online purchases.

    Set-up: Non-standard set-up may cost extra. Box set-up times currently average 7-10 days for new customers and may be longer for existing customers upgrading to Sky+HD (excludes Highlands & Islands, Channel Islands, Scottish Islands, Isle of Man, Northern Ireland, ROI). Standard set-up of Sky+HD box is £25 when you join Sky TV online; free for existing customers with a new Multiscreen  subscription (otherwise £60 or £15 for Sky+ customers selecting self set-up). Existing Sky TV customer:  Sky Broadband set-up fees for existing Sky TV customers £60 for Lite, £30 for Connect or free for Unlimited. £30 set-up fee for Connect for customers without Sky TV. Self set-up: Available to Sky+ customers for £15. Self set-up must be completed within 31 days of receipt.

    Sky TV Subscription: Packages £21.50-£66 per month (pm). Sky Movies Box Office and Sky Store costs extra. Sky News and Pick TV are available without subscription; Pick TV, Channel 4, Channel 5, 5 USA and 5* require a viewing card. Sky box and set-up required.

    Sky Sports/Sky Movies in HD: £5.25pm on top of your sports/movies subscription. Only available to Ents Extra+ customers.

    Sky 3D: 3DTV and activation required. Content available depends on your Sky TV/HD subscription (from £33pm). Pay per view content costs extra.

    HD channels received depend on your Sky TV/HD subscription. BBC HD Channels, ITV HD (England & Wales only), Channel 4 HD, NHK World HD and RT HD are available without subscription.

    Sky+HD box: Existing Sky+ box households are not eligible for a discounted box unless taking the Family Bundle Existing customers must agree to new 12 month minimum term for Sky TV. One free/discounted box per household.  Sky+HD box up to £199 if you are not eligible for discounted price (Sky TV subscription required). A Sky+HD box has all the features of Sky+ and can store an average of 60 hours of HD or 185 hours of standard definition programmes. To view free-to-air HD content you need an HD ready TV. To view Sky HD content you will also need the Family Bundle and, for Sky Sports/Sky Movies in HD, the HD Pack (£5.25 a month on top of your sports/movies subscription).

    Sky+HD 2TB box: Existing Sky TV customers who have never had a Sky+HD box taking the Family Bundle and existing Sky TV customers with the Family Bundle or other Sky HD subscription adding Sky Multiscreen (£11.25pm per box) are entitled to one Sky+HD 2TB box for £49. Existing Sky TV customers with the Family Bundle or other Sky HD subscription and new customers joining Sky TV with the Family Bundle are entitled to one Sky+HD 2TB box for £149. One discounted box per household. Additional Sky+HD 2TB boxes £249 per box. Customers taking Sky TV without the Family Bundle and customers purchasing a standalone 2TB box without Sky TV can get a Sky+HD 2TB box for £249. Standard set-up £30 for new customers and £60 for existing Sky TV customers. Non-standard set-up may cost extra. Sky+HD 2TB box provides 1.5TB of personal storage and 0.5TB of storage for On Demand Showcase content.

    Sky HD Multiscreen box: Sky HD Multiscreen box is the SkyHD standard Digibox (No PVR functionality) which along with a Sky TV and Sky Multiscreen subscription (£10.25 extra a month) gives your Sky TV subscription in another room. First box free for new and existing customers when taken with a new Sky Multiscreen subscription and paying for set-up. Limited to one free box per household (and not available to customers who have already received a free standard box) otherwise £49. Replacement boxes are £99.

    You do not have to subscribe to Sky TV - available directly from Sky call centre (standard set up £120) - limited to one per household.

    Dolby Digital 5.1: Available on many programmes. Compatible home cinema system required.

    Sky Multiscreen: £11.25 pm. Provides same Sky TV channels as main Sky TV subscription on another box. To receive Sky HD channels on your Multiscreen box you need a Sky HD box and the Family Bundle or other HD subscription pack. If you have home broadband, your Internet-enabled Sky boxes must be connected to your router if we’ve provided the equipment you need to connect (E.g. an On Demand connector). Multiscreen includes Sky Go Extra at no extra cost. Terms apply. See below for details.

    Remote Record: Recording requests must be made at least 30 minutes before start of programme. Confirmation costs 25p. Mobile network charges apply. See Sky Active OR [sky.com] for full details.

    On Demand: Available to Sky TV customers with compatible Sky+ box. Downloading content requires compatible black Sky+ box, broadband connection (minimum recommended speed 2 Mbps), On Demand self set-up using built in Wi-Fi or own cable. Downloads count towards any usage caps and may expire from your Planner. Content depends on your Sky TV/HD subscription. Sky Store costs extra. Sky Movies 1&2 or Sky Sports 1&2 required for Sky Movies or Sky Sports. Sky+ subscribers without Sky TV can access BBC iPlayer only. Downloadable HD content takes longer to start viewing.

    Sky Box Office: Sky Box Office content costs extra. Pay per view charges apply. SBO 3D requires a 3DTV.

    Sky Go: UK customers require a Sky HD or Family Bundle subscription to access TV Box Sets on Sky Go. UK / Ireland only. Streamed via broadband/3G (charges may apply). Available on two registered compatible devices (content may vary). Some live TV programmes will be unavailable (go to - go.sky.com). For compatible device and software requirements click here. Sky Go is not currently compatible on PCs with Windows 8 or Macs with OS X Mountain Lion. Sky on your Xbox 360 requires Xbox Gold Live subscription. Sky TV Customers: Selected live channels and on demand content available in line with your Sky TV subscription at no extra cost. You'll need Sky Movies 1&2 or Sky Sports 1&2 Packs for on demand Sky Movies or Sky Sports. Non-Sky TV Customers: Subscriptions £15-£40 pm. Monthly subscriptions renew automatically until you unsubscribe.

    Sky Go Extra:  Sky TV customers only. No extra cost with Sky Multiscreen, otherwise £5 extra a month. 31 days’ notice to cancel. Register up to 4 Sky Go devices, concurrent viewing on two devices. Download selected Sky Go content in the UK via WiFi (Unavailable on Xbox 360).  Content depends on your Sky TV package. Movies/Sports Pack(s) required to download movies/sports. Max 2 downloads per programme. Content deleted from device 48 hours after viewing starts or no later than 7 or 30 days after download depending on content.

    Sky Broadband: You must subscribe to your chosen broadband product for a minimum of 12 months except 18 months minimum subscriptions for Sky Fibre + Sky Talk & Sky Line rental. Monthly subscription providing you remain a Sky TV and Sky Talk subscriber: Lite £0, Unlimited £7.50, Connect £17. Sky Line Rental payable (£15.40 per month). If your PC/laptop is not wireless enabled, you can buy the necessary equipment from Sky. Wireless coverage depends on variable factors within the home. Sky Broadband in Sky Network Area: Maximum home download speeds up to 17Mbps. Existing customer set-up £60 for Lite or free for Unlimited. Monthly usage caps: Lite - 2GB. Maximum upload speed: Lite and Unlimited -1.3Mb. Sky Broadband outside Network area: Connect is available at £17pm with a monthly usage cap of 40GB (£30 set-up for existing Sky TV customers & customers without Sky TV). Maximum home download speeds up to 6Mbs. Connect subject to a Network Management Policy. Sky Fibre Unlimited & Unlimited Pro: Availability subject to location and survey. £50 standard set-up. Maximum home download speeds: Sky Fibre Unlimited - up to 38Mb; Sky Fibre Unlimited Pro - up to 76Mb. Speeds vary by location. Sky WiFi: For Sky Broadband Unlimited/Connect/Unlimited Fibre customers. Available on 6 registered devices. Experience varies by location and number of users. App available for Apple devices with iOS 5.1 or later and compatible Android devices with OS2.2.2 and later or 4.x. 30 day Broadband and Talk Satisfaction Guarantee: Available within the first 30 days of all your services being activated. Refund applies to subscription charges only (not set-up charges or non-inclusive call charges) and is pro-rated. Statutory rights are not affected. Not applicable if you change your package. Sky Broadband general: £6.95 router delivery charge applies. Speeds vary significantly by location. No traffic management policy for Sky Broadband Unlimited and Sky Fibre Unlimited in the home. External factors such as internet congestion can affect speed. See sky.com/shop/terms-conditions/broadband for more details and our Usage Policies. MAC users receive 12 months free McAfee VirusScan worth £19.99. McAfee Free Trial: Sky Broadband Lite-3 months, Unlimited and Fibre Unlimited -12 months, then £3 pm unless you contact us to unsubscribe. Sky Hub: Inclusive for new Sky Broadband customers. £69 for existing Sky Broadband customers. Range may be affected home environment. BT Price comparison: Comparing cost of unlimited broadband packages for new and existing Sky TV customers over 12 months. BT Unlimited Broadband (6 months free, then £16 a month, 18 month contract). Excludes line rental. BT Unlimited Broadband includes BT Home Hub (BT Vision ready) & Hub phone, advanced McAfee security, unlimited WiFi minutes, access to over 8 million WiFi hotspots, BT SmartTalk App, BT sport (from August), evening and weekend VOIP calls and 2GB Cloud Online Storage at no extra charge. BT offer inclusive calls to 0845 numbers (subject to fair use policy). McAfee security available free for 12 months with Sky Broadband Unlimited, £3 per month thereafter unless cancelled by customer. Other BT offers may apply. See BT.com for details. Best value claim: Based on standard pricing, comparing totally unlimited broadband services which offer inclusive out-of-home WiFi. Features may vary between providers.

    Sky subscribes to Ofcom's Voluntary Code of Practice on broadband speeds.

    Sky Talk: 12 month minimum term applies to new Sky Talk customers and to existing customers taking up Sky Line Rental except 18 months minimum subscriptions for Sky Fibre + Sky Talk & Sky Line rental. Sky Talk is only available to customers paying by Direct Debit/continuous credit card mandate. Calls only packages not available to BT line rental customers with BT Basics or if outgoing calls are barred. Sky Line Rental required (£15.40 per month). Compatible line required otherwise connection charge may apply. Codes of Practice for sales and marketing and premium rate/NTS services can be found at sky.com/skytalk. See Sky.com/callpricing for tariffs. Acceptable Use Policy applies.

    Sky Talk Weekends: #UK geographic landline calls of up to an hour to 01, 02, 03 & 0870 numbers only (excludes Channel Islands, indirect access & dial-up internet numbers) Acceptable Use Policy Applies.

    Sky Talk Anytime UK: #UK calls of up to an hour to 01, 02, 03, 0870 & 0845 numbers only (excludes Channel Islands, indirect access & dial-up internet numbers and 070 numbers.

    †Sky Talk Anytime International: Unlimited calls of up to one hour to 50 international landline destinations: Australia, Austria, Bangladesh, Belgium, Brazil, Bulgaria, Canada, Canary Islands, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, India, Ireland, Israel, Italy, Jamaica, Japan, Latvia, Lithuania, Luxembourg, Madeira,  Malaysia, Netherlands, New Zealand, Norway, Pakistan, Poland, Portugal, Romania, Russian Federation, Singapore, Slovak Republic, Slovenia, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey and USA (also include calls to mobiles in Canada, Hong Kong and the USA). #UK calls of up to an hour to 01, 02, 03, 0870 & 0845 numbers only (excludes Channel Islands, indirect access & dial-up internet numbers and 070 numbers). Unlimited international geographic landline calls of up to an hour to 50 destinations, see sky.com/skytalk for details. Acceptable Use Policy applies.

    General and further terms: Subject to status. Upfront payment may be required.12 month minimum subscriptions except 18 months minimum subscriptions for Sky Fibre + Sky Talk & Sky Line rental. Prices may go up during your subscription. Non-standard set-up may cost extra. Prices may vary if you live in a flat. Sky+ functionality requires two satellite feeds. You must get any consents required (e.g. landlord's). Prices for Direct Debit payments only. Continuous debit/credit card mandate costs 50p pm. UK, Channel Islands and Isle of Man residential customers only. These offers are not available with any other offers. Further terms apply. Calls to Sky cost 5.1p per minute (plus 13.1p connection fee) for BT customers. Calls from other providers may vary. Correct at 9 May 2014.

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