Switching to Sky Broadband & Talk

Switching to Sky Broadband & Talk

Sit back, relax and let the Switch Squad make your move to Sky Broadband and Talk as smooth as possible. For more on how switching from your current provider works, read our simple guides below.

Sky network areas only

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Why Switch to Sky?

  • Best performing major provider

    Sky received the fewest complaints comparing Sky, BT, EE, Plusnet, TalkTalk and Virgin Media fixed broadband in Ofcom’s latest Telecoms and Pay TV Complaints Report (June 2017).

  • Keep your existing number

    When switching to Sky you can still keep your current phone number and bring your emails with you.

  • A matter of minutes

    In most cases, customers looking to switch will only be without broadband for a matter of minutes.

Switching from BT, EE, TalkTalk or Plusnet

  • 1. Order

    Place your order with Sky. Our Switch Squad will talk to your current provider to cancel your contract so you don't have to.

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  • 2. Switch

    Around two weeks after you've ordered, your Broadband and Talk will be switched from your current provider to Sky.

  • 3. Activate

    All you need to do now is connect your Sky Hub - you should only be without service for a matter of minutes.

Switching from Virgin Media to Sky

  • 1. Order

    Place your order with Sky.

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  • 2. Switch

    Our Switch Squad will switch on an inactive line (if you have one) or if you don't, organise an engineer appointment^ to install a new Sky phone line. Look out for a text message reminder about your appointment a couple of days before.

  • 3. Cancel

    Once your Sky Broadband is active you'll need to cancel your Virgin Media service.

Setting up your Sky Broadband

Setting up your broadband and wireless kit is easy. Our Switch Squad will transfer your service over and we'll send you everything you need through the post.

More about installation & set up

Award-winning TV, Broadband & Talk

Ofcom merit

Sky Broadband was named best performing major provider (Ofcom Report, June 2017).

Broadband genie

Broadband Genie

Best Bundled Provider (Broadband Genie Award 2016)

Choose Awards winner

Best overall Internet Service Provider (Choose ISP Awards 2016).

uSwitch winner

uSwitch winner

Best Broadband, TV & Home Phone Provider (uSwitch Awards 2015)

Looking to switch to Sky?

Our dedicated Switch Squad can help take the hassle out of switching from your current broadband provider.

Compare our broadband and talk products to find the best package to suit your needs.

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Sky network areas only. New Sky Broadband, Talk and line rental customers joining without Sky TV only. Separate contracts for Broadband & Talk. Prices may go up during your contract. See below for further terms.

Here's the legal bit

  • Offers

    Box Sets Offer: Box Sets Bundle £25 a month for 18 months for new Sky TV customers and existing Sky TV customers recontracting for 18 months. Prices may go up during your contract. Non-standard set-up may cost extra. Not available with any other offers. Further terms apply.

    Sky Broadband Unlimited £15 a month for 12 months: Available to new Sky broadband, talk and line rental customers taking new 12 month minimum subscription for Sky Broadband Unlimited, Sky Talk and Sky Line Rental. Standard prices apply after 18 months. After 12 months, standard price applies for Sky Broadband Unlimited. 12 month min & further terms apply.

    Variety & Box Sets Offer. Subject to status. Variety Bundle £25 a month for 18 months & Box Sets Bundle £25 a month for 18 months for new Sky TV Customers. Prices may go up during your contract. Non-standard set-up may cost extra. This offer isn’t available with any other offers. Further terms apply.

    £5 a month off Sky Fibre or Sky Fibre Max for 18 months without Sky TV: Speeds vary significantly by location. Subject to status. Available to new Sky Broadband and Talk customers taking new 18 month subscription without TV for Sky Fibre (usually £28.99pm) or Sky Fibre Max (usually £43.99pm) with Sky Talk (£0-12pm) and Sky Line Rental (£18.99pm). After 18 months standard pricing applies. Compatible line required otherwise £20 connection charge may apply. Further terms apply.

    £20 Sky Fibre for 18 months: Sky Fibre areas only. Speeds vary significantly by location. All Sky Q kit is loaned to you at no cost and must be returned at the end of your subscription. Upfront payment may be required. Subject to status. Available to new and existing Sky Broadband and Talk customers without Fibre taking new 18 month subscription for Sky TV (£22-£80 per month), Sky Fibre, Sky Talk (£0-12pm) and Sky Line Rental (£18.99pm). Compatible line required otherwise £20 connection charge may apply. Further terms apply.

    £25 Sky Fibre Unlimited for 18 months: Sky Fibre areas only. Speeds vary significantly by location. Subject to status. Available to new and existing Sky Broadband and Talk customers without Fibre taking new 18 month subscription for Sky Fibre Unlimited, Sky Talk (£0-12pm) and Sky Line Rental (£18.99pm). Compatible line required otherwise £20 connection charge may apply. Further terms apply.

    £30 Sky Fibre Max for 18 months: Sky Fibre areas only. Speeds vary significantly by location. All Sky Q kit is loaned to you at no cost and must be returned at the end of your subscription. Upfront payment may be required. Subject to status. Available to new and existing Sky Broadband and Talk customers without Fibre taking new 18 month subscription for Sky TV (£22-£80 per month), Sky Fibre Max, Sky Talk (£0-12pm) and Sky Line Rental (£18.99pm). Compatible line required otherwise £20 connection charge may apply. Further terms apply.

  • Sky TV

    HD channels received depend on your Sky TV/HD subscription. BBC HD Channels, ITV HD (England & Wales only), Channel 4 HD, NHK World HD and RT HD are available without subscription.

    Sky TV Subscription: Packages £22-£81.50 per month (pm). Sky Box Office and Sky Store costs extra. Sky News and Pick TV are available without subscription; Pick TV, Channel 4, Channel 5, 5 USA and 5* require a viewing card. Sky box and set-up required.

    Sky Sports: Sky Sports channels available in 1, 2 or 3 channels or get all channels with the Complete Sports Pack. From £18 - £27.50 extra per month. Content depends on channels chosen. If you have 1, 2 or 3 channel, you may swap the channels once every 31 days. Main Event channel is a bonus channel showing live content from the other Sky Sports channels at the same time as it is available on such channels. Only available with the Complete Sports Pack.

    If you subscribed to both Sky Sports and Sky Cinema prior to 18 July 2017, any change to your Sky TV subscription or current sports package will result in a price increase on your Sky Cinema subscription. 

    Sky Sports in HD: £6pm on top of your sports subscription if you take 1, 2 or 3 channels or the Complete Sports Pack on a rolling basis or £2pm extra if you take the Complete Sports Pack on a contract and re-contract your TV subscription for 18 months. Only available to Box Sets Bundle customers.

    Sky Sports or Cinema on a contract: Requires new minimum term on your Sky TV subscription. You must keep Sky Sports for the duration of your minimum term, unless you also add Sky Cinema on a contract, in which case your contract will end and you will enter a new contract for all your TV services (Sky TV, Sports and Cinema).

    Sky Cinema comparison: Comparison against online movie subscription services without Sky Cinema using top 100 from UK box office over 12 months. See sky.com/blockbusters

    Sky Multiscreen: Provides same Sky TV channels as main Sky TV subscription on another box. To receive Sky HD channels on your Multiscreen box you need a Sky HD box and the Box Sets Bundle or other HD subscription pack. If you have home broadband, your Internet-enabled Sky boxes must be connected to your router if we’ve provided the equipment you need to connect (E.g. an On Demand connector). Multiscreen includes Sky Go Extra at no extra cost. Sky Go terms apply.

    Smart Series Link: Records your chosen series then the next and subsequent series in order. Unavailable on some older Sky HD boxes.

    Remote Record / Series Link: Use sky.com or a compatible device. Requests require up to 30 minutes notice before start of programme. Series Link for compatible Sky+HD and Sky Q boxes only.

    Sky Kids app: Available at no extra cost with the Variety or Box Sets subscription. UK / Ireland only. Selected content available to stream and download on demand at no extra cost via 3G/4G/WiFi (charges may apply). To download content you also need Sky Multiscreen, Sky Q Multiscreen, or Sky Go Extra (£5 extra a month). Available on two registered compatible tablets. Available on up to 4 registered compatible tablets. Downloaded content deleted from device 48 hours after viewing starts or no later than 30 days after download. Compatible device and software requirements at www.sky.com/help, and the App Store or Google Play Store App features vary by device.

    WWF Sky Rainforest Rescue: All money raised through Sky Rainforest Rescue will be donated to WWF-UK, charity registered in England and Wales number 1081247 and in Scotland number SC039593. Sky will donate a further £1 to WWF-UK to match each £1 raised through Sky Rainforest Rescue. Sky will match donations to help reach the project target of £4million.

    Dolby Digital 5.1: Available on many programmes. Compatible home cinema system required.

    Money back guarantee: If you cancel Sky HD within one calendar month of activation, we will refund the cost of your box (but not any subscription or set up charges).

     

    On Demand: Available to Sky TV customers with compatible Sky box. Downloading content requires compatible black Sky box, broadband connection (minimum recommended speed 2 Mbps), On Demand self set-up using built in Wi-Fi or own cable. Downloads count towards any usage caps and may expire from your Planner. Content depends on your Sky TV/HD subscription. 3D: 3DTV and activation required. Sky Store costs extra. Sky Cinema 1&2 or Sky Sports 1&2 required for Sky Cinema or Sky Sports. Sky subscribers without Sky TV can access BBC iPlayer, ITV Player and All 4 catch up content. Downloadable HD content takes longer to start viewing.
    Sky Box Office: Sky Box Office content costs extra. Pay per view charges apply.
    Box Sets: Selection of shows/series available varies each month. Downloadable HD content takes longer to start viewing. Box Sets or another Sky HD subscription required for TV Box Sets.

    Sky Store: On your Sky box: For Sky TV customers with black Sky+ or Sky Q box connected to broadband. Buy & Keep unavailable on some older boxes - see sky.com/boxcompatibility. Requires On Demand self set-up using built-in Wi-Fi or own cable or On Demand connector (£21.95 – limits apply). Downloads take several minutes or longer to start viewing if speed less than 6 Mbps (HD) or 2Mbps (SD). Sky+ subscription needed for ongoing access to downloaded copy. On skystore.com: Requires connected compatible device and software (see skystore.com/help). Register up to 4 devices; a title can be streamed to 1 (rent) or 2 (Buy & Keep) at a time. Min required speed for streaming 2.5Mbps (SD) or 5Mbps (HD). HD option not available when renting and is not supported for Buy & Keep on some devices/set-ups. Rentals can’t be downloaded. Buy & Keep downloads unavailable on NOW TV, Roku and YouView boxes. General: Rent from £2.99-£9.99. Buy & Keep from £7.99-£13.99. Downloading and streaming count towards any usage caps. Buy & Keep DVD delivery usually within 5 working days from official DVD release date.

    Sky Go: UK customers require a Sky HD or Box Sets Bundle subscription to access TV Box Sets on Sky Go. UK / Ireland only. Streamed via broadband/3G/4G/Wi-Fi (charges may apply). Available on two registered compatible devices (content may vary). Some live TV programmes will be unavailable (visit go.sky.com). See compatible device and software requirements. Sky TV Customers: Selected live channels and on demand content available in line with your Sky TV subscription at no extra cost. You'll need Sky Cinema 1&2 or Sky Sports 1&2 Packs for on demand Sky Cinema or Sky Sports. Non-Sky TV Customers: Subscriptions £15-£40 pm. Monthly subscriptions renew automatically until you unsubscribe.

    Sky Go Extra: Sky TV customers only. No extra cost with Sky Multiscreen, otherwise £5 extra a month. Allow up to 24 hours for your account to be activated. 31 days' notice to cancel. Register up to 4 Sky Go devices. Concurrent online viewing on 2 devices. Download selected Sky Go content in the UK & Ireland via Wi-Fi. Content depends on your Sky TV package. Cinema/Sports Pack(s) required to download movies/sports. 2 downloads per programme. Content deleted from device 48 hours after viewing starts or no later than 30 days after download.

     

  • Sky Q set-up

    Engineer set-up required.

    Standard installation: New Sky TV customers: Sky Q 1TB box: £20 with or without a Sky Q Multiscreen subscription; Sky Q 2TB box with a Sky Q Multiscreen subscription: £65; Sky Q 2TB box without a Sky Q Multiscreen subscription: £199.

    Standard installation: Existing customers taking a Sky Q Multiscreen subscription: Sky Q 1TB box: up to £70; Sky Q 2TB box: up to £99. Prices discounted to £20 for Sky Q 1TB box or £65 for Sky Q 2TB for existing customers without a current Sky+ Multiscreen subscription.

    Existing Sky+ customers wishing to upgrade to Sky Q 1TB box or Sky Q 2TB box without taking a Sky Q Multiscreen subscription: £199 standard set-up.

  • Sky Broadband

    Sky Broadband in Sky Network Area: Maximum home download speeds up to 17Mbps. Existing customer set-up free for Sky Broadband 12GB and Unlimited. Monthly usage caps: Sky Broadband 12GB – 12GB. Maximum upload speed: 12GB and Unlimited –1.3Mbs.

    Sky Fibre, Sky Fibre Unlimited & Sky Fibre Max: Availability subject to location and survey. £39 standard fibre activation fee. Maximum home download speeds: Sky Fibre and Sky Fibre Unlimited - up to 38Mb; Sky Fibre Max - up to 76Mb. Speeds vary by location. Sky Fibre monthly usage – 25GB.

    Sky WiFi: For Sky Broadband Unlimited/Sky Fibre/Sky Fibre Unlimited & Sky Fibre Max customers. Available on 6 registered devices. Experience varies by location and number of users. App requires iOS 6.0 or later (Apple devices) or compatible Android devices running OS 2.2.2 and later or 4.x.

    30 day Broadband and Talk Satisfaction Guarantee: Available within the first 30 days of all your services being activated. Refund applies to subscription charges only (not set-up charges or non-inclusive call charges) and is pro-rated. Statutory rights are not affected. Not applicable if you change your package.

    Speed Guarantee: New Sky Fibre Max customers only. New 18 month minimum term applies for Sky Fibre Max (£20 per month (pm), Sky Line Rental (£18.99 pm) and Sky Talk (£0-£12pm). If you don’t get minimum 55Mb download speeds to your Hub within first 30 days we’ll refund your set up costs and your monthly Sky Fibre Max, Line Rental and Talk subscription costs (except the cost of calls you’ve made outside of any inclusive allowances). Factors outside of our control may affect speed. To claim money back if your speeds are below 55Mb in the first 30 days, the account holder must call our contact centre. If 55Mb download speeds cannot be achieved, costs will be credited to the Sky account on a pro-rata basis and will be credited after the bill has been paid. Your Sky Q Hub must be plugged in and switched on for speed information to be captured. Technical outages which are outside of Sky’s control are not covered by the Speed Guarantee. Sky Fibre: Availability subject to survey. See sky.com for more details and our Usage Policies. No traffic management policy for Sky Fibre Max in the home. External factors such as internet congestion and home wiring can affect speed. Compatible line required otherwise £20 connection charge may apply. Subject to status. Upfront payment may be required. General: Prices may go up during your contract. Non-standard set-up may cost extra. Prices may vary if you live in a flat. You must get any consents required (e.g. landlord’s). Prices for Direct Debit payments only. Continuous debit/credit card mandate costs 30p pm. UK, Channel Islands and Isle of Man residential customers only. This offer is not available with any other offers. Further terms apply. Correct at 18 August 2017.

    Sky Broadband general: £9.95 router delivery charge applies. Speeds vary significantly by location. 12 or 18 month minimum subscriptions. New 18 month minimum subscriptions for Sky Fibre, Sky Fibre Max Sky Talk & Line Rental. Separate contracts apply to Sky TV, Sky Broadband/Fibre and Sky Talk. No traffic management policy for Sky Broadband Unlimited, Sky Fibre and Sky Fibre Unlimited in the home. External factors such as internet congestion can affect speed.See sky.com/shop/terms-conditions/broadband for more details and our Usage Policies. McAfee Free Trial: Sky Broadband 12GB - 3 months; Unlimited, Sky Fibre and Sky Fibre Unlimited & Sky Fibre Max - 12 months, then £3 pm unless you contact us to unsubscribe.

    Sky Hub: Inclusive for new Sky Broadband customers. £69 for existing Sky Broadband customers. £9.95 router delivery charge applies. Range may be affected by home environment.  

    Faster upload speeds: Comparing upload speeds as stated by each company for Sky Fibre & Sky Fibre Unlimited (up to 9.5Mbps) with Virgin Media’s up to 50Mb Fibre Broadband (up to 3Mbps).

    Fastest peak time speeds: delivered by Sky, BT, Plusnet & EE (Nov 2014). Ofcom excludes Wi-Fi performance, which varies by device, home environment & ISP.

    Sky subscribes to Ofcom's Voluntary Code of Practice on broadband speeds.

  • Sky Talk

    Sky Talk: 12 or 18 month minimum term applies to new Sky Talk customers and to existing customers taking up Sky Line Rental. Compatible line required otherwise £20 connection charge may apply. Sky Talk is only available to customers paying by Direct Debit/continuous credit card mandate. Calls only packages not available to BT line rental customers with BT Basics or if outgoing calls are barred. Sky Line Rental required (£18.99 per month). Read our Codes of Practice for sales and marketing and premium rate/NTS services.

    Sky Talk Evenings and Weekends Extra: UK calls to 01, 02 & 03 numbers only (excludes Channel Islands, indirect access, dial-up internet and 070 numbers). Inclusive UK landline calls last up to an hour, then charged at 12.54ppm at any time of day, or hang up and redial. Inclusive calls to 0845 and 0870 numbers last up to an hour, after which Sky's Access Charge (11.5ppm) and the owning operator's Service Charge applies or you can hang up and redial. Inclusive calls to UK Mobile (07) numbers last up to an hour, then are charged at 19.35p per minute during the day and 14.25p per minute during the evening, or hang up and redial. 070 Personal Numbering and 076 Paging charge-bands do not constitute UK Mobile. Subject to Acceptable Use Policy - see sky.com/talk

    Sky Talk Anytime Extra: UK calls to 01, 02 & 03 numbers only (excludes Channel Islands, indirect access, dial-up internet and 070 numbers). Inclusive UK landline calls last up to an hour, then charged at 12.54ppm at any time of day, or hang up and redial. Inclusive calls to 0845 and 0870 numbers last up to an hour, after which Sky's Access Charge (11.5ppm) and the owning operator's Service Charge applies or you can hang up and redial. Inclusive calls to UK Mobile (07) numbers last up to an hour, then are charged at 19.35p per minute during the day and 14.25p per minute during the evening, or hang up and redial. 070 Personal Numbering and 076 Paging charge-bands do not constitute UK Mobile. A flat charge of 2p per minute applies to geographic landline calls to Austria, Australia, Belgium, Canada, Cyprus, Czech Republic, Denmark, France, Germany, Greece, Hungary, Irish Republic, Italy, Luxembourg, Netherlands, New Zealand, Norway, Poland, Spain, Sweden, Switzerland and USA (also includes calls to mobiles in Canada and USA) irrespective of the length of the call. A 19p connection fee applies to all international calls. Subject to Acceptable Use Policy - see  sky.com/talk

    Sky Talk International Extra: UK calls to 01, 02 & 03 numbers only (excludes Channel Islands, indirect access, dial-up internet and 070 numbers).Inclusive UK landline calls last up to an hour, then charged at 12.54ppm at any time of day, or hang up and redial. Inclusive calls to 0845 and 0870 numbers last up to an hour, after which Sky's Access Charge (11.5ppm) and the owning operator's Service Charge applies, or you can hang up and redial. Inclusive calls to UK Mobile (07) numbers last up to an hour, then are charged at 19.35p per minute during the day and 14.25p per minute during the evening, or hang up and redial. 070 Personal Numbering and 076 Paging charge-bands do not constitute UK Mobile. Inclusive international geographic landline calls to Australia, Austria, Bangladesh, Belgium, Brazil, Bulgaria, Canada, Canary Islands, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, India, Irish Republic, Israel, Italy, Jamaica, Japan, Latvia, Lithuania, Luxembourg, Madeira, Malaysia, Netherlands, New Zealand, Norway, Pakistan, Poland, Portugal, Romania, Russian Federation, Singapore, Slovak Republic, Slovenia, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey, USA (also includes calls to mobiles in Canada, Hong Kong and USA). Inclusive calls to 50 popular destinations last up to an hour after which standard Sky international rates apply, or you can hang up and redial. A 19p connection fee applies to all non-inclusive international calls. Subject to Acceptable Use Policy - see sky.com/talk

    Best performing major broadband & talk provider: Sky received the fewest complaints per 100,000 customers measured by Ofcom comparing Sky, BT, EE, Plusnet, TalkTalk and Virgin Media fixed broadband in its latest Telecoms and Pay TV Complaints Report (December 2016).

  • General and further terms

    Subject to status. Upfront payment may be required. Prices may go up during your subscription. Non-standard set-up may cost extra. Prices may vary if you live in a flat. Sky+ functionality requires two satellite feeds. You must get any consents required (e.g. landlord's). Prices for Direct Debit payments only. Continuous debit/credit card mandate costs 30p.

    UK, Channel Islands and Isle of Man residential customers only. These offers are not available with any other offers. Further terms apply. Correct at 8 September 2017.

    Calls to Sky for non-Sky Talk customers cost 7p per minute plus your provider's access charge. Calls to 080 numbers are free. Calls to non-inclusive service numbers on a Sky Talk tariff will be charged 11.5p per minute access charge and a service charge from the owning operator.

    Contact us if you wish to cancel during your cooling off period.

    Read the full text of our customer contracts.