Upgrading your Sky box

  • Get even more from your Sky TV bundle by upgrading to one of our range of boxes. We've compared all the different features of each of our boxes below to help you decide. It's easy to enjoy On Demand content on our most up-to-date Sky+HD boxes, which have built in Wi-Fi capability.

    Remember, you can also watch Sky entertainment in another room by adding another box to your home with Sky Multiscreen.
     

Compare boxes

  • Sky+HD box

    Sky+HD 2TB box

    Sky HD Multiscreen box

    Standard features

    Built in Wi-Fi

    HD and 3D ready

    Sky programme guide

    Interactive services

    Parental controls

    Set reminders

    Dolby Digital 5.1 surround sound

    Up to 60 hrs

    Up to 350 hrs

    Sky+ features

    Pause and rewind live TV

    Series Link

    Record two programmes at once

    Remote record from
    selected smartphones or online

    Recordable space for HD/3D TV

    Recordable TV

    On Demand

    Catch Up TV

    Full series TV Box Sets
    if you have the Family Bundle

    100s of movies at no extra cost
    if you have Sky Movies

    Sky Store: 1000+ movies to rent

    Up to 185 hrs

    Up to 1180 hrs

    Box Upgrade cost:

    From Free

    From £49

       From Free*
    when upgrading to Sky Multiscreen

    Standard set-up cost:
    (Or self set-up is available
    with some boxes)

    From Free

       From Free†
    when upgrading to the Family Bundle or Sky Multiscreen

       From Free

    Sign in & upgrade Sign in & upgrade Sign in & upgrade
  • 12 months minimum subscriptions apply.

    *Excludes existing Multiscreen box households. Available on first Multiscreen/Multiroom subscription only.

    Prices apply to your first box of that type only. Price of additional box may depend on type of first box selected.
    ‡ HD channels received depend on your Sky TV subscription.

    †Free standard set-up online for existing customers taking a new Sky Multiscreen subscription (£11.25 extra pm). £60 standard set-up cost for Family Bundle upgrades. 12 month min term.

    Free Sky+HD box offer: Upgrade to Sky+HD to get a free Sky+HD box (set-up fee may apply). Existing Sky+HD box households are not eligible for a discounted box. One free box per household. 12 month min term.

  • On Demand

    Unlock a world of entertainment

    Enjoy TV that's ready to watch when you are, including UK's biggest Catch Up TV service, with BBC iPlayer, ITV on demand, 4oD and more

    • Family Bundle customers can enjoy TV Box Sets on demand - at no extra cost to your Sky TV subscription
    • Sky Movies customers can access hundreds of movies on demand - at no extra cost to your Sky TV subscription
    • Rent movies through your Sky+HD box with Sky Store

    More about TV on demand
     

Box Upgrade FAQs

  • How do I upgrade my box(es)?

    • To upgrade your current box, sign in to find out which boxes are available to you, choose the box you would like to upgrade to and then go to our secure checkout to complete your order.

        

  • What is self set-up and how do I get it?

    • The self set-up option is available online when you are upgrading your current white Sky+ box to a Sky+HD or a Sky+HD 2TB box. You will be sent your new box and instructions on how to install it yourself, rather than having an engineer visit. If you have a black Sky+HD box and wish to upgrade with the self set-up option you will need to place your order by phone.

      If you have chosen the self set-up option for your Sky+HD box, simply follow our simple step-by-step guide and you'll be watching HD TV in no time.

  • Can I choose a time slot for engineer set-up?

    • When you are booking your installation you will be able to choose from a list of available dates. We will do our best to install Sky on the date you select and will confirm the date by email once your order has been processed.

      If available, you can request a morning or afternoon installation time when you place your order, either between 8am and 1pm, or between 12pm and 5pm otherwise our 'all-day call' policy applies. Our engineer will arrive on site during the time period requested but the installation may continue past that. You don't need to call us to confirm your appointment unless you need to rearrange it or we have your details listed incorrectly.

  • Can I watch programmes in high definition?

    • If you have an HD-ready TV and either a Sky HD Multiscreen box, a Sky+HD box or our 2TB box, you are able to watch free-to-air HD channels. To access Sky's range of HD programming, you will need the Family Bundle.

      The HD channels you can watch depend on your Sky TV subscription. If you also have Sports and Movies channels, you'll need to upgrade to the HD Pack to receive those channels in high definition.

      If you have or would like Sky Multiscreen as well, the Family Bundle covers the whole home.

  • Can I watch programmes on demand on any Sky boxes?

    • Our most up-to-date Sky+HD and Sky+HD 2TB boxes have built in Wi-Fi capability, making them even easier and quicker to connect to your broadband router.

      This means access to TV on demand, including Catch Up TV, is much simpler.

      The services you receive depend on your Sky TV bundle.

      Find out more about setting up.

  • Can I get a replacement box rather than an upgrade?

    • If there is a fault with your Sky box which you are not responsible for we can replace it with the same box. However if the fault does not lie with Sky you will need to order and pay for a replacement.

Here's the legal bit

^Offers

£3.75 a month for 12 months Sky Broadband Unlimited offer: Sky Network areas only. £6.95 router delivery charge. 12 months £3.75 Sky Broadband Unlimited for new Sky Broadband customers switching their broadband, calls and line rental to Sky. Sky Line Rental at £16.40 a month required. After 12 months £7.50 a month with Sky Talk. Sky Movies pack required for Sky Movies Disney (£16.50 a month with Sky TV). Download speeds up to 17Mb – speeds vary significantly by location. Not available with any other offer.

6 months free Sky Fibre Unlimited: Selected Fibre areas only. £6.95 router delivery charge. 6 months free Sky Fibre Unlimited for new Sky Broadband customers switching their broadband, calls and line rental to Sky. After 6 months, £20 a month with Sky Talk. Download speeds up to 38Mb - speeds vary by location. Sky Talk: Sky Talk Weekends £0pm. Compatible line required otherwise £30 connection charge may apply. 18 month minimum subscriptions for Sky Fibre Unlimited, Sky Talk and Line Rental apply. Sky Movies pack required for Sky Movies Disney (£16.50 a month with Sky TV).


Existing Sky TV Customers: £100 prepaid MasterCard can be used wherever MasterCard is accepted. Further terms apply. Offer available online only. Your friend must live at a different UK address to you. We will invite you to select your reward, within £100 M&S voucher, £100 Tesco voucher or £100 Pre-Paid Mastercard® once we receive your friend’s first subscription payment and you will have 90 days before the right to your reward expires. We will send you your voucher or card within 45 days of your reward selection, as long as you are still with Sky. Offer not for Sky group employees or commercial use. Not available with any other offers.

Free Broadband offer: available to new customers switching to Sky Broadband Unlimited, Sky Talk (Weekend £0 pm) and Line Rental who keep Sky TV with Sky Movies Pack for 12 months. If you cancel Sky Movies Pack, Sky Broadband Unlimited will be charged at its then standard monthly price (currently £7.50 with Sky Talk Weekend) for the remaining of the 12 months minimum term. Standard prices may increase during the offer period. Not available with any other offer. Sky Network areas only. £6.95 router delivery charge. Sky Line rental (£16.40pm) required. Download speeds up to 17Mb – speeds vary significantly by location.

Sky Sports 5: Sky TV with Sky Sports currently from £43.50pm. Existing Sky Sports customers must activate Sky Sports 5. Box and set up costs may apply for new customers.

‡Sky TV

‡ HD channels received depend on your Sky TV/HD subscription. BBC HD Channels, ITV HD (England & Wales only), Channel 4 HD, NHK World HD and RT HD are available without subscription.

Sky TV Subscription: Packages £21.50-£66 per month (pm). Sky Movies Box Office and Sky Store costs extra. Sky News and Pick TV are available without subscription; Pick TV, Channel 4, Channel 5, 5 USA and 5* require a viewing card. Sky box and set-up required.

Sky Movies comparison: Comparison against online movie subscription services without Sky Movies using top 100 from UK box office over 12 months. See sky.com/blockbusters

Sky Multiscreen: Provides same Sky TV channels as main Sky TV subscription on another box. To receive Sky HD channels on your Multiscreen box you need a Sky HD box and the Family Bundle or other HD subscription pack. If you have home broadband, your Internet-enabled Sky boxes must be connected to your router if we’ve provided the equipment you need to connect (E.g. an On Demand connector). Multiscreen includes Sky Go Extra at no extra cost. Sky Go terms apply.

Smart Series Link: Records your chosen series then the next and subsequent series in order. Unavailable on some older Sky+HD boxes.

Remote Record: Use sky.com or a compatible device. Requests require up to 30 minutes notice before start of programme.

WWF Sky Rainforest Rescue: All money raised through Sky Rainforest Rescue will be donated to WWF-UK, charity registered in England and Wales number 1081247 and in Scotland number SC039593. Sky will donate a further £1 to WWF-UK to match each £1 raised through Sky Rainforest Rescue. Sky will match donations to help reach the project target of £4million.

Dolby Digital 5.1: Available on many programmes. Compatible home cinema system required.

Money back guarantee: If you cancel Sky HD within one calendar month of activation, we will refund the cost of your box (but not any subscription or set up charges).

 

On Demand: Available to Sky TV customers with compatible Sky+ box. Downloading content requires compatible black Sky+ box, broadband connection (minimum recommended speed 2 Mbps), On Demand self set-up using built in Wi-Fi or own cable.  Downloads count towards any usage caps and may expire from your Planner. Content depends on your Sky TV/HD subscription. Sky Store costs extra. Sky Movies 1&2 or Sky Sports 1&2 required for Sky Movies or Sky Sports. Sky+ subscribers without Sky TV can access BBC iPlayer only. Downloadable HD content takes longer to start viewing.
Sky Box Office: Sky Box Office content costs extra. Pay per view charges apply. SBO 3D requires a 3DTV.
Box Sets: Selection of shows/series available varies each month. Downloadable HD content takes longer to start viewing. The Family Bundle or another Sky HD subscription required for TV Box Sets. Monthly comparison against online and Pay TV UK subscription services based on shows for which the latest series is showing now or in the last 12 months or in the next 12 months from February 2014. See sky.com/moreboxsets.

Sky Go: UK customers require a Sky HD or Family Bundle subscription to access TV Box Sets on Sky Go. UK / Ireland only. Streamed via broadband/3G/4G/WiFi (charges may apply). Available on two registered compatible devices (content may vary). Some live TV programmes will be unavailable (go to - go.sky.com). For compatible device and software requirements click here. Sky Go is not currently compatible on PCs with Windows 8 or Macs with OS X Mountain Lion. Sky TV Customers: Selected live channels and on demand content available in line with your Sky TV subscription at no extra cost. You'll need Sky Movies 1&2 or Sky Sports 1&2 Packs for on demand Sky Movies or Sky Sports. Non-Sky TV Customers: Subscriptions £15-£40 pm. Monthly subscriptions renew automatically until you unsubscribe.

Sky Go Extra: Sky TV customers only. No extra cost with Sky Multiscreen, otherwise £5 extra a month. Allow up to 24 hours for your account to be activated. 31 days' notice to cancel. Register up to 4 Sky Go devices. Concurrent online viewing on 2 devices. Download selected Sky Go content in the UK & Ireland via WiFi. Content depends on your Sky TV package. Movies/Sports Pack(s) required to download movies/sports. 2 downloads per programme. Content deleted from device 48 hours after viewing starts or no later than 30 days after download.

Sky Sports/Sky Movies in HD: £5.25pm on top of your sports/movies subscription. Only available to Family Bundle customers.

Sky 3D: 3DTV and activation required. Content available depends on your Sky TV/HD subscription (from £33pm). Pay per view content costs extra.

Sky boxes and set-up

In the event you cancel your HD box, you will need to return the HD box to us before we can process a refund.

Box set-up times currently average 7-10 days for new customers and may be longer for existing customers upgrading to Sky+HD (excludes Highlands & Islands, Channel Islands, Scottish Islands, Isle of Man, Northern Ireland, ROI).

Standard set-up of Sky+HD box is £25 when you join Sky TV online; free for existing customers with a new Multiscreen subscription (otherwise £60 or £15 for Sky+ customers selecting self set-up).

Existing Sky TV customer:  Sky Broadband set-up fees for existing Sky TV customers £60 for Lite, £30 for Connect or free for Unlimited. £30 set-up fee for Connect for customers without Sky TV.

Self set-up: Available to Sky+ customers for £15. Self set-up must be completed within 31 days of receipt.

Sky+HD box: Existing Sky+ box households are not eligible for a discounted box unless taking the Family Bundle. Existing customers must agree to new 12 month minimum term for Sky TV. One free/discounted box per household.  Sky+HD box up to £199 if you are not eligible for discounted price (Sky TV subscription required). A Sky+HD box has all the features of Sky+ and can store an average of 60 hours of HD or 185 hours of standard definition programmes. To view free-to-air HD content you need an HD ready TV. To view Sky HD content you will also need the Family Bundle and, for Sky Sports/Sky Movies in HD, the HD Pack (£5.25 a month on top of your sports/movies subscription).

Sky+HD 2TB box: Existing Sky TV customers who have never had a Sky+HD box taking the Family Bundle and existing Sky TV customers with the Family Bundle or other Sky HD subscription adding their first Sky Multiscreen (£11.25pm per box) are entitled to one Sky+HD 2TB box for £49. Existing Sky TV customers with the Family Bundle or other Sky HD subscription and new customers joining Sky TV with the Family Bundle are entitled to one Sky+HD 2TB box for £149. One discounted 1TB or 2TB box per household. Additional Sky+HD 2TB boxes £249 per box. Customers taking Sky TV without the Family Bundle and customers purchasing a standalone 2TB box without Sky TV can get a Sky+HD 2TB box for £249. Standard set-up £30 for new customers and £60 for existing Sky TV customers. Non-standard set-up may cost extra. Sky+HD 2TB box provides 1.5TB of personal storage and 0.5TB of storage for On Demand Showcase content.

Sky HD Multiscreen box: Sky HD Multiscreen box is the SkyHD standard Digibox (No PVR functionality) which along with a Sky TV and Sky Multiscreen subscription (£11.25 extra a month) gives your Sky TV subscription in another room. First box free for new and existing customers when taken with their first Sky Multiscreen/Multiroom subscription and paying for set-up. Limited to one free box per household (and not available to customers who have already received a free standard box) otherwise £49. Replacement boxes are £99.

You do not have to subscribe to Sky TV - available directly from Sky call centre (standard set up £120) - limited to one per household.

General

Subject to status. Upfront payment may be required. Prices may go up during your subscription. Non-standard set-up may cost extra. Prices may vary if you live in a flat. Sky+ functionality requires two satellite feeds. You must get any consents required (e.g. landlord's). Prices for Direct Debit payments only. Continuous debit/credit card mandate costs 50p pm.

UK, Channel Islands and Isle of Man residential customers only. These offers are not available with any other offers. Further terms apply. Calls to Sky cost 5.1p per minute (plus 15p connection fee) for BT customers. Calls from other providers may vary. Correct at 31 October 2014. The full text of our customer contracts can be found here.

Calls to Sky contact centres are free for Sky Talk customers. Calls to 03 numbers are the same as 01 and 02 numbers. If 08 or 03 numbers are not included in your call package, for 08 numbers BT customers pay 9p/min and 15p connection and for 03 numbers 5.1p/min and 15p connection. Calls from other providers will vary.

Contact us if you wish to cancel during your cooling off period.

Already a Sky TV customer?

Latest offers /

Help with your order?

Call 08442 411 818

Important information

Based on the items you have selected, you'll need to add one of the following to your basket before you can check out:

- Sky Entertainment, Sky Entertainment Extra or Sky Entertainment Extra+

- A Sky+HD or Sky+HD 2TB box

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