Sky box upgrades - Claim your free Sky+HD box

Upgrading your Sky box

Get even more from your Sky TV package by upgrading to one of our range of boxes. We've compared all the different features of each of our boxes below to help you decide.

Remember, you can also watch Sky entertainment in another room by adding another box to your home with Sky Multiroom.

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Sky+

Sky+HD

Sky+HD 2TB

Record at the touch of a button

Pause and rewind live TV

Remote Record online or with a smartphone

Up to 66‡ HD channels (HD Pack required)

HD ready

Ready for On Demand

3D ready for Sky World HD customers*

Recording space - standard definition

up to 185 hrs

up to 1180 hrs

Recording space - high definition

up to 60 hrs

up to 350 hrs

Box Upgrade cost:

From Free

From £49

HD Pack subscription:
(per month)

£10.25

Standard set-up cost:
(Or self set-up is available
with some boxes)

£60
(Self set-up £15^)

From Free

* 3DTV required.
^ Only available for Sky+ customers
Prices apply to your first box of that type only. Price of additional box may depend on type of first box selected.
‡ HD channels received depend on your Sky TV subscription.

Free standard set-up online for existing customers taking a new Sky Multiroom subscription (£10.25 extra pm). 12 month min term.

Free Sky+HD box offer: Upgrade to Sky+HD to get a free Sky+HD box (set-up fee may apply). Existing Sky+HD box households are not eligible for a discounted box. One free box per household. 12 month min term.

New Wireless Connector - only £21.95

Our Wireless Connector gives you the freedom to access On Demand without wires, perfect if your Sky+ box and broadband router are in different rooms.

Connect your broadband router and compatible black Sky+ box wirelessly
Unlock a world of entertainment on demand including our brand new Catch Up TV service, full series box sets, kids' shows and hundreds of movies (if you have Sky Movies 1 & 2) ready to watch when you are.

Sky TV required. Automatic software update for existing customers by Nov 2012.

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Box Upgrade FAQs

How do I upgrade my box(es)?

To upgrade your current box, sign in to find out which boxes are available to you, choose the box you would like to upgrade to and then go to our secure checkout to complete your order.

What is self set-up and how do I get it?

The self set-up option is available online when you are upgrading your current white Sky+ box to a Sky+HD or a Sky+HD 2TB box. You will be sent your new box and instructions on how to install it yourself, rather than having an engineer visit. If you have a black Sky+ box or a Sky+HD box and wish to upgrade with the self set-up option you will need to place your order by phone.

If you have chosen the self set-up option for your Sky+HD box, simply follow our simple step-by-step guide and you'll be watching HD TV in no time.

Can I choose a time slot for engineer set-up?

When you are booking your installation you will be able to choose from a list of available dates. We will do our best to install Sky on the date you select and will confirm the date by email once your order has been processed.

If available, you can request a morning or afternoon installation time when you place your order, either between 8am and 1pm, or between 12pm and 5pm otherwise our 'all-day call' policy applies. Our engineer will arrive on site during the time period requested but the installation may continue past that. You don't need to call us to confirm your appointment unless you need to rearrange it or we have your details listed incorrectly.

Can I watch programmes in high definition on a Sky+ box or a new SkyHD box ?

If you have an HD-ready TV and the latest black Sky+ box or the new SkyHD box you are able to watch free-to-air HD channels.

To access Sky’s range of HD programming, you will need a SkyHD box, a black Sky+ or a Sky+HD box together with an HD Pack subscription. The channels you receive with the HD Pack depend on your Sky TV package.

Can I watch programmes in high definition on a Sky+HD box?

If you have an HD ready TV, you are able to watch free-to-air HD channels using your Sky+HD box.

To access Sky’s range of HD programming, you will need to subscribe to the HD Pack for £10.25 a month extra to watch high definition channels on (additional box cost and set-up applies). The HD channels you can watch depend on your Sky TV subscription. If you have or would like Sky Multiroom as well, one HD Pack covers the whole home.

Can I get a replacement box rather than an upgrade?

If there is a fault with your Sky box which you are not responsible for we can replace it with the same box. However if the fault does not lie with Sky you will need to order and pay for a replacement.

Here's the legal bit

^Offers

6 months free unlimited broadband offer: Available for new and existing Sky TV customers switching their broadband, calls and line rental to Sky. Only available in Sky network areas. Excludes Fibre products. Discount applied following activation of both Broadband & Talk services. Sky line rental £14.50 a month. £2.18 router delivery charge. After 6 months Broadband Unlimited £10 a month with Talk Weekends for new customers without Sky TV, £29 a month for new customers with Sky TV and £7.50 extra a month for existing Sky TV customers. Speeds vary with location and line quality. No traffic management policy for Sky Broadband Unlimited. External factors such as internet congestion can affect speed. Offer extended until 28 March 2013 for new customers joining without Sky TV and existing Sky TV customers.

Sky Broadband Unlimited Marks and Spencer voucher offer: £25 M&S voucher for new and existing customers in sky network areas, switching their broadband, calls# and line rental to Sky. Only available at sky.com. Not available in conjunction with any other offer. One voucher per household. Voucher sent, within 45 days of activating your service, to the email address provided when joining Sky. M&S terms apply.

Movies and Sports upgrades offers: £5 one-off discount when you upgrade online to the Sky Sports Pack (£21 extra a month) or the Sky Movies Pack (£16 extra a month), £10 one-off discount when you upgrade to both the Sky Sports Pack and Sky Movies Pack. This offer does not include standalone Premium Channels and is not available in conjunction with any other offer or to customers with single Sports or single Movies.

Upfront line rental offer: Available to new and existing customers taking Sky Broadband, Talk and line rental. Line rental is charged as an upfront cost of £119.40 for the entire 12 months. Equivalent to £9.95 per month - a saving of £54.60 over 12 months. Standard monthly price £14.50. After the 12 months has ended, you will automatically be moved on to the standard monthly price, unless you specify otherwise. Offer ends 29 June 2013.

Free Sky+HD box offer: Upgrade to Sky+HD to get a free Sky+HD box (set-up fee may apply). Existing Sky+HD box households are not eligible for a discounted box. One free box per household. 12 month min term.

Introduce a Friend voucher offer: Only available by following the steps set out on this website and not by any other means e.g. via a retail outlet. New customer introduced cannot be in same household. Existing Sky TV customer must remain an active subscriber to qualify. Existing customer will be sent an email with details of how to claim their voucher within 24 hours of Sky's receipt of new customer's first subscription payment. Vouchers must be claimed within 90 days of the date of this email and will be sent within 45 days of the claim being made. Vouchers subject to separate terms and conditions. Not available in conjunction with any other offer. Offer excludes Sky group employees and agents and cannot be offered commercially.

‡*Sky TV

‡ HD channels received depend on your Sky TV subscription. BBC HD Channels, ITV HD (England & Wales only), Channel 4 HD, Channel 5 HD, NHK World HD and RT HD are available without subscription. Channel 5 HD requires a viewing card.

Sky TV Subscription: Packages £21.50-£55.50 per month (pm). Sky Movies Box Office and Sky Store costs extra. Sky News and Pick TV are available without subscription; Pick TV, Channel 4, Channel 5, 5 USA and 5* require a viewing card. Sky box and set-up required.

Sky 3D: 3DTV and Sky World HD (£65.75 pm) subscription required. Pay per view content may cost extra.

Dolby Digital 5.1: Available on many programmes. Compatible home cinema system required.

ESPN: £10 extra pm if you are a Sky Sports Pack customer, otherwise £13 extra pm.

Sky Multiroom: Provides same Sky TV channels as main Sky TV subscription on another box. To receive HD Pack channels on your Multiroom box you need a Sky HD box an HD Pack subscription (only one HD Pack subscription required per household).

Money back guarantee: If you cancel Sky HD within one calendar month of activation, we will refund the cost of your box (but not any subscription or set up charges).

Remote Record: Use sky.com or a compatible device. Requests require up to 30 minutes notice before start of programme.

WWF Sky Rainforest Rescue: All money raised through Sky Rainforest Rescue will be donated to WWF-UK, charity registered in England and Wales number 1081247 and in Scotland number SC039593. Sky will donate a further £1 to WWF-UK to match each £1 raised through Sky Rainforest Rescue. Sky will match donations to help reach the project target of £4million.

*On Demand: Available to Sky TV customers with compatible black Sky box. Downloading content requires broadband connection (minimum recommended speed 2 Mbps) and self set-up using own cable or wireless connector (£21.95 - limits apply). Downloads count towards any usage caps. Content depends on your Sky TV/HD subscription. Sky Store costs extra. Sky Movies 1&2 or Sky Sports 1&2 required for Sky Movies or Sky Sports. Sky+ subscribers without Sky TV can access BBC iPlayer only. Downloadable HD content takes longer to start viewing. Entertainment / Entertainment Extra SD customers joining after 13 November will have access to boxsets on demand until May 2013.

Sky Box Office: Sky Box Office content costs extra. Pay per view charges apply. SBO 3D requires a 3DTV and Sky World HD subscription.

Sky Go: UK / Ireland only. Streamed via broadband/3G (charges may apply). Available on two registered compatible devices (content may vary). Some live TV programmes will be unavailable (go to - go.sky.com). iPhone (3GS or above), iPad, iPod touch (4th generation or above) require iOS 5.1 or later, and available on selected Android devices with OS2.2x to OS4.2.1 (excluding 3.x). Sky on your Xbox 360 requires Xbox Gold Live subscription. Sky TV Customers: Selected live channels and on demand content available in line with your Sky TV subscription at no extra cost. You'll need Sky Movies 1&2 or Sky Sports 1&2 Packs for on demand Sky Movies or Sky Sports. Non-Sky TV Customers: Subscriptions £15-£40 pm. ESPN £10-£13 pm extra (or standalone at £16 pm). Monthly subscriptions renew automatically until you unsubscribe.

Sky Go Extra: Sky TV customers only. £5 extra a month. 31 days’ notice to cancel. Register up to 4 Sky Go devices, concurrent viewing on two devices. Download selected Sky Go content via WiFi (Unavailable on Xbox 360). Content depends on your Sky TV package. Movies Pack required to download movies. Max 2 downloads per programme. Content deleted from device 48 hours after viewing starts or no later than 7 or 30 days after download depending on content.

Sky boxes and set-up

Box set-up times currently average 7-10 days for new customers and may be longer for existing customers upgrading to Sky+HD (excludes Highlands & Islands, Channel Islands, Scottish Islands, Isle of Man, Northern Ireland, ROI).

Standard set-up of Sky+HD box with the HD Pack is free when you join Sky TV online (otherwise £30); free for existing customers with a new Multiroom subscription (otherwise £60 or £15 for Sky+ customers selecting self set-up).

Existing Sky TV customer: Sky Broadband set-up fees for existing Sky TV customers £60 for Lite, £30 for Connect or free for Unlimited. £30 set-up fee for Connect for customers without Sky TV.

Self set-up: Available to Sky+ customers for £15. Self set-up must be completed within 31 days of receipt.

Sky+HD box: Existing Sky+ box households are not eligible for a discounted box unless taking the HD Pack. Existing customers must agree to new 12 month minimum term for Sky TV. One free/discounted box per household. Sky+HD box up to £199 if you are not eligible for discounted price (Sky TV subscription required). A Sky+HD box can store an average of 60 hours of HD or 185 hours of standard definition programmes. HD ready TV required.

Sky+ box: Existing Sky+ box households are not eligible for a discounted box. Existing customers must agree to new 12 month minimum term for Sky TV. One free/discounted box per household. Sky+ box up to £199 if you are not eligible for discounted price (Sky TV subscription required). You will receive a Sky+HD box which has all the features of Sky+ and can store an average of 185 hours of standard definition programmes. To view free-to-air HD content you need an HD ready TV. To view Sky HD content you will also need the HD Pack (£10.25 a month).

Sky+HD 2TB box: £49 for existing Sky TV customers taking their first HD package (£10.25pm) or existing Sky+HD customers adding Sky Multiroom (£10.25pm per box). Existing Sky+HD customers are entitled to one £149 box, additional 2TB boxes £249. £249 for any existing customer who received a discounted 1TB box. New customers joining Sky TV with the HD Pack are entitled to one £149 box. Any additional 2TB boxes thereafter or when taking without the HD Pack are £249. Standard set-up £30 for new customers and £60 for existing Sky TV customers. Non-standard set-up may cost extra. Sky+HD 2TB box provides 1.5TB of personal storage and 0.5TB of storage for On Demand Showcase content.

Sky HD Multiroom box: Sky HD Multiroom box is the SkyHD standard Digibox (No PVR functionality) which along with a Sky TV and Sky Multiroom subscription (£10.25 extra a month) gives your Sky TV subscription in another room. First box free for new and existing customers when taken with a new Sky Multiroom subscription and paying for set-up. Limited to one free box per household (and not available to customers who have already received a free standard box) otherwise £49. Replacement boxes are £99.

You do not have to subscribe to Sky TV - available directly from Sky call centre (standard set up £120) - limited to one per household.

General

Subject to status. Upfront payment may be required.12 month minimum subscriptions. Non-standard set-up may cost extra. Boxes must be connected to a fixed telephone line and prices may vary if you live in a flat. Sky+ functionality requires two satellite feeds. You must get any consents required (e.g. landlord's). Prices for Direct Debit payments only. Continuous debit/credit card mandate costs 50p pm.

UK, Channel Islands and Isle of Man residential customers only. These offers are not available with any other offers. Further terms apply. Calls to Sky cost 5.1p per minute (plus 13.1p connection fee) for BT customers. Calls from other providers may vary. Correct at 8 February 2013. The full text of our customer contracts can be found here

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