HD upgrades
Get closer to your favourite TV in stunning high definition and experience the UK’s widest range of HD channels with a free Sky+HD box.
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Catch Euro 2012 action on BBC1 HD and ITV HD‡ on Sky. BBC1 HD and ITV1 HD are available without subscription. Existing customers upgrading to HD Pack: free for first three months, £10.25 pm extra thereafter. M&S vouchers for existing customers upgrading to Sky+HD online. 12 month minimum terms. Offer ends 18/7/12. Existing Sky+HD box households are not eligible for a free box. One free box per household. New 12 month Sky+HD minimum term applies.
Sky network areas only. Sky Line Rental payable (£12.25 a month). 12 month min terms. Set-up costs & router delivery charge apply. #Calls of up to an hour to 01,02 & 03 UK numbers (excludes Channel Islands) and geographic landline numbers in 20 countries. Offer ends 14 June.
Price applies for 3 months, standard Movies Pack price applies thereafter (£8-16 extra p/m dependent on Sky TV package). New Sky Movies customers only. 31 days’ notice for cancellation. Sky Go available on two registered compatible devices in UK and Ireland only. Uses 3G/Wi-Fi. Sky TV required. Further terms apply.
Only available online. Your friend must live at a different address to you. We'll send your vouchers within 45 days of your friend’s first subscription payment, as long as you are still with Sky. Offer not for Sky group employees or commercial use. Not available with any other offers.
Sky network areas only. Sky Line Rental payable (£12.25 a month). 12 month min terms. Set-up costs & router delivery charge apply. #Calls of up to an hour to 01,02 & 03 UK numbers (excludes Channel Islands) and geographic landline numbers in 20 countries. Offer ends 14 June.
Sky Customer Upgrades
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Take advantage of our great box upgrade offers to get the best out of your Sky TV package - you may not even need an engineer visit.
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Whether you use the internet a little or a lot, we've got a Sky Broadband, Talk and Line Rental bundle to suit everyone.
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Keep everyone happy with a Sky Multiroom subscription for each box in every room - that way the whole family can watch their favourites.
Here's the legal bit
Some prices will increase from 1 September 2012.
HBO® and related service marks are the property of Home Box Office, Inc. The F1 logo, F1,
FORMULA 1, FIA FORMULA ONE WORLD CHAMPIONSHIP, GRAND PRIX and related marks are trade marks of
Formula One Licensing BV, a Formula One group company. All rights reserved.
Sky Anytime+: Compatible Sky+ box with a fast enough broadband connection, Sky TV and
Anytime+ activation required. Downloads count towards any usage caps. Free wired standard set
up for new Sky+HD customers (not available with self set up) or £40 (£60 wireless). Can be set up
by customer using own cable. Content depends on your Sky TV/HD subscription. Sky Store costs extra.
Sky Movies 1&2 or Sky Sports 1&2 are needed to watch Sky Movies or Sky Sports.
Find out more.
^Offers
Movies and Sports upgrades offers: We will credit £5 to your account if you upgrade to the Sky Sports Pack (£20 extra a month) or the Sky Movies Pack (£16 extra a month) online. We will credit £10 to your account if you upgrade to both the Sky Sports Pack and Sky Movies Pack online. Credit will be made to your Sky digital account within 60 days of the new Pack being enabled on your viewing card. This offer does not include standalone Premium Channels and is not available in conjunction with any other offer.
Introduce a Friend £75 voucher offer: Only available by following the steps set out on this website and not by any other means e.g. via a retail outlet or Sky call centre. New customer introduced cannot be in same household. Existing Sky TV customer must remain an active subscriber to qualify. Existing customer will be sent an email with details of how to claim their voucher within 24 hours of Sky's receipt of new customer's first subscription payment. Vouchers must be claimed within 90 days of the date of this email and will be sent within 45 days of the claim being made. Vouchers subject to separate terms and conditions. Not available in conjunction with any other offer. Offer excludes Sky group employees and agents and cannot be offered commercially.
Free Sky+HD box & free set-up offer: Upgrade to Sky+HD to get a free Sky+HD box with free standard set-up (Sky+ customers must select self set-up). Existing Sky+HD box households are not eligible for a discounted box. One free box per household. 12 month min term.
Existing customer online Marks and Spencer voucher offer: Upgrade to Sky+HD online and we'll send you a £25 M&S voucher. One voucher per household. Vouchers sent via special delivery within 45 days of activating your viewing.
3 Months Free HD Pack: Available to existing customers upgrading to HD Pack (free for first three months, £10.25 pm extra thereafter). 12 month minimum term applies. Offer ends 18/7/12.
£8 a month Sky Movies Pack offer: Price applies for 3 months, standard Movies Pack price applies thereafter (£8-16 extra p/m dependent on Sky TV package). New Sky Movies customers only. 31 days’ notice for cancellation. Sky Go available on two registered compatible devices in UK and Ireland only. Uses 3G/Wi-Fi. Sky TV required. Further terms apply.
6 months free unlimited broadband and calls: Available for new residential broadband, calls & line rental customers in Sky network areas until 14 June 2012 and not in conjunction with any other Sky offer. Excludes Fibre products. Offer applied following activation of both Broadband & Talk services. Sky line rental £12.25 a month. £2.18 router delivery charge. After 6 months Broadband Unlimited £7.50 a month with Sky Talk & Sky TV (otherwise £10 a month with Sky Talk). Talk Unlimited £5 a month after 6 months. Speeds vary with location and line quality. No traffic management policy for Sky Broadband Unlimited. External factors such as internet congestion can affect speed.
‡*Sky TV
‡ HD channels received depend on your Sky TV subscription. BBC HD Channels, ITV1 HD (England & Wales only), Channel 4 HD and Five HD are available without subscription. Channel 4 HD and Five HD require a viewing card.
Sky TV Subscription: Packages £20-£53 per month (pm). Sky Movies Box Office and Sky Store costs extra. Sky News and Pick TV are available without subscription; Pick TV, Channel 4, Channel 5, 5 USA and 5* require a viewing card. Sky box and set-up required.
Sky 3D: 3DTV and Sky World HD (£63.25 pm) subscription required. Pay per view content may cost extra.
Dolby Digital 5.1: Available on many programmes. Compatible home cinema system required.
ESPN: £9 extra pm if you are a Sky Sports Pack customer, otherwise £12 extra pm.
Sky Multiroom: Provides same Sky TV channels as main Sky TV subscription on another box. To receive HD Pack channels on your Multiroom box you need a Sky HD box an HD Pack subscription (only one HD Pack subscription required per household).
Money back guarantee: If you cancel Sky+HD within one calendar month of activation, we will refund the cost of your box (but not any subscription or set up charges).
Remote Record: Use sky.com or a compatible device. Requests require up to 30 minutes notice before start of programme.
*Sky Anytime+: Compatible Sky+HD box with a fast enough broadband connection, Sky TV and Anytime+ activation required. Downloads count towards any usage caps. Free wired standard set up for new Sky+HD customers (not available with self set up) or £40 (£60 wireless). Can be set up by customer using own cable. Compatible Sky+HD box required. Channels depend on your Sky TV/HD subscription. Sky Store costs extra. Most Sky Anytime+ content is SD. Sky Movies 1&2 or Sky Sports 1&2 are needed to watch Sky Movies or Sky Sports. HD shows take longer to start viewing.
Sky Anytime: Available to Sky TV customers with compatible box. Customers without HD Pack may only access limited content. Content depends on Sky TV/HD subscription.
Sky Box Office: Sky Box Office content costs extra. Pay per view charges apply. SBO 3D requires a 3DTV and Sky World HD subscription.
Sky Go: UK / Ireland only. Streamed via broadband/3G (charges may apply). Available on two registered compatible devices (content may vary). Some live TV programmes will be unavailable (go to - go.sky.com). iPhone (3GS or above), iPad, iPod touch (4th generation or above) require iOS 4.3 or later, and available on selected HTC and Samsung smartphones with OS2.2x or 2.3x. Sky on your Xbox 360 requires Xbox Gold Live subscription. Sky TV Customers: Live TV and on demand content available in line with your Sky TV subscription at no extra cost. You’ll need Sky Movies 1&2 or Sky Sports 1&2 Packs for on demand Sky Movies or Sky Sports. Non-Sky TV Customers: Subscriptions £15-£40/€18-55 per month. ESPN £9-£12/€12-16 p/m extra (or standalone at £16/€20 p/m)]. Monthly subscriptions renew automatically until you unsubscribe.
WWF Sky Rainforest Rescue: All money raised through Sky Rainforest Rescue will be donated to WWF-UK, charity registered in England and Wales number 1081247 and in Scotland number SC039593. Sky will donate a further £1 to WWF-UK to match each £1 raised through Sky Rainforest Rescue. Sky will match donations to help reach the project target of £4million.
Sky Broadband
Sky Broadband in Sky Network Area: Existing customer set-up £60 for Everyday Lite or free for Unlimited. Monthly usage caps: Everyday Lite - 2GB. Maximum upload speed: Everyday Lite and Unlimited –1.3Mb.
Sky Broadband outside Network area: Connect at £17pm. Existing customer set-up £30. Monthly usage caps: Connect – 40GB & subject to Network Management Policy. Maximum upload speed: Connect – 448Kb.
Sky Fibre Unlimited: Availability subject to location and survey. £50 standard set-up. Not available to existing fibre customers except cable.
WiFi Hotspots from The Cloud: For Sky Broadband Unlimited/Connect/Unlimited Fibre customers. Available on 6 registered devices. Experience varies by location and number of users. App available for Apple devices with iOS 4.2.1 or later and compatible Android devices with OS2.1-2.x and 4.x.
Sky Broadband general: £2.18 router delivery charge applies. Speeds vary significantly by location. No traffic management policy for Sky Broadband Unlimited and Sky Fibre Unlimited. External factors such as internet congestion can affect speed. See sky.com for more details and our Usage Policies. MAC users receive 12 months free McAfee VirusScan worth £19.99. McAfee Free Trial: Everyday Lite-3 months, Unlimited and Fibre Unlimited -12 months, then £3 pm unless you contact us to unsubscribe.
30 day Broadband and Talk Satisfaction Guarantee: Available within the first 30 days of all your services being activated. Refund applies to subscription charges only (not set-up charges or non-inclusive call charges) and is pro-rated. Statutory rights are not affected. Not applicable if you change your package.
#¹Sky Talk
#UK calls of up to an hour to 01, 02, 03 & 0870 numbers only (excludes Channel Islands, indirect access & dial-up internet numbers). Unlimited international geographic landline calls to 20 countries, see sky.com/skytalk for details. Acceptable Use Policy applies.
¹12 months BT line rental offer available for £129 with upfront payment in advance. Line rental from BT costs £14.60 a month for customers who pay by direct debit and receive paper billing.
Sky Talk: Sky Talk only available to customers paying by Direct Debit/continuous credit card mandate. Compatible line required otherwise connection charge from £39 may apply. Codes of Practice for sales and marketing and premium rate/NTS services can be found at sky.com/skytalk
General
Subject to status. Upfront payment may be required.12 month minimum subscriptions. Non-standard set-up may cost extra. Boxes must be connected to a fixed telephone line and prices may vary if you live in a flat. Sky+ functionality requires two satellite feeds. You must get any consents required (e.g. landlord's). Prices for Direct Debit payments only. Continuous debit/credit card mandate costs 50p pm. UK, Channel Islands and Isle of Man residential customers only. These offers are not available with any other offers.] Further terms apply. Calls to Sky cost 5.1p per minute (plus 13.1p connection fee) for BT customers. Calls from other providers may vary. Correct at 19 May 2012.
The full text of our customer contracts can be found here