Sky Tech Team

Sky Tech Team

As a Sky Broadband customer you get access to our Tech Team - dedicated to keeping you online. They’re specially trained to resolve most problems online or on the phone and will even visit your home if needed.

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What you get with Sky Tech Team

  • Sky broadband experts

    Our Tech Team is formed of our call centre agents and broadband experts who are trained to fix in-home broadband issues.

  • Dedicated

    Our Tech Team is dedicated to keeping you online if your broadband issue can't be fixed over the phone.

  • Flexible

    We're so committed to keeping you online that we operate a 7 day a week service including evenings with 2 hour flexible appointments.

Looking to add Sky Broadband or Fibre?

Our dedicated Switch Squad can help take the hassle out of switching from your current broadband provider.

Compare our broadband and talk products to find the best package to suit your needs.

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Set-up fees apply. Sky network areas only. New Sky Broadband, Talk and line rental customers joining without Sky TV only. Separate contracts for Broadband & Talk. Prices may go up during your contract. See below for further terms.

Here's the legal bit

Sky Hub: Inclusive for new Sky Broadband customers. Range may be affected by home environment. Speeds vary significantly with location.

  • Offers

    £25 Choice of reward: Tesco e-Voucher or Prepaid MasterCard®: Availability subject to stock. Prepaid MasterCard® can be used wherever MasterCard® is accepted, except for gambling, cash withdrawals, currency, cashback or at petrol stations. Unused card values will expire 12 months after the cards are printed. To receive the Tesco e-Voucher you need a valid email address and the ability to print. Not available with any other Sky TV offer. Tesco and MasterCard® further terms apply.

    £18.99 Sky Broadband Unlimited for 12 months: Sky network areas only. Available to new Sky broadband, talk and line rental customers taking new 12 month minimum subscription for Sky Broadband Unlimited (£0 per month (pm)), Sky Pay As You Go (£0 pm) and Sky Line Rental (£18.99pm) without Sky TV. Saving based on £10 discount pm on broadband price. Other Sky Talk packages available for £4 - £12 extra a month. After 12 months, standard price applies for Sky Broadband Unlimited, currently £10pm. 12 month min & further terms apply.

    £20 Sky Fibre for 18 months: Sky Fibre areas only. Speeds vary significantly by location. Upfront payment may be required. Subject to status. Available to new and existing Sky Broadband and Talk customers without Fibre taking new 18 month subscription for Sky Fibre, Sky Talk (£0-12pm) and Sky Line Rental (£18.99pm). Compatible line required otherwise £20 connection charge may apply. Further terms apply.

    Sky Sports Offer: Available to existing Sky TV customers upgrading to the Sky Sports Pack. Replaces existing offers. Sky Sports pack £18 or £10 (if you are on or upgrade to Sky Cinema pack) extra per month for 3 months. After 3 months standard pricing applies, currently £27.50 or £18 (if you are on or upgrade to Sky Cinema pack) extra per month. Cancellation requires 31 days’ notice.

    Sky Cinema Offer: New Sky Cinema customers only. After 6 months you will continue to receive Sky Cinema unless you cancel, giving at least 31 days’ notice. Not available in conjunction with other offers.

    £25 Sky Fibre Unlimited for 18 months: Sky Fibre areas only. Speeds vary significantly by location. All Sky Q kit is loaned to you at no cost and must be returned at the end of your subscription. Upfront payment may be required. Subject to status. Available to new customers taking new 18 month subscription for Sky TV (£22-£80 per month), Sky Fibre, Sky Talk (£0-12pm) and Sky Line Rental (£18.99pm). Compatible line required otherwise £20 connection charge may apply. Further terms apply.

    £30 Sky Fibre Unlimited for 18 months: Sky Fibre areas only. Speeds vary significantly by location. Upfront payment may be required. Subject to status. Available to new customers taking new 18 month subscription for Sky Fibre Unlimited, Sky Talk (£0-12pm) and Sky Line Rental (£18.99pm) without Sky TV. Also available to existing Sky TV / Sky Broadband and Talk customers without Fibre taking new 18 month subscription for Sky Fibre Unlimited, Sky Talk (£0-12pm) and Sky Line Rental (£18.99pm). Compatible line required otherwise £20 connection charge may apply. Further terms apply.

    £35 Sky Fibre Max for 18 months: Sky Fibre areas only. Speeds vary significantly by location. Upfront payment may be required. Subject to status. Available to new and existing Sky Broadband and Talk customers taking new 18 month subscription for Sky Fibre Max, Sky Talk (£0-12pm) and Sky Line Rental (£18.99pm). Compatible line required otherwise £20 connection charge may apply. Further terms apply.

    Sky Talk Offer: £4 off Sky Talk packages for 12 months, full price thereafter. Excludes Sky Pay As You Talk. Available to new Sky customers taking new contracts for Sky Broadband, Sky Talk and Sky Line Rental without TV. Compatible line required otherwise £20 connection charge may apply. Further terms apply.

  • Sky Broadband

    Sky Broadband in Sky Network Area: Maximum home download speeds up to 17Mbps. Existing customer set-up free for Sky Broadband 12GB and Unlimited. Monthly usage caps: Sky Broadband 12GB – 12GB. Maximum upload speed: 12GB and Unlimited –1.3Mbs.

    Sky Fibre, Sky Fibre Unlimited & Sky Fibre Max: Availability subject to location and survey. £39 standard fibre activation fee. Maximum home download speeds: Sky Fibre and Sky Fibre Unlimited - up to 38Mb; Sky Fibre Max - up to 76Mb. Speeds vary by location. Sky Fibre monthly usage – 25GB.

    Sky WiFi: For Sky Broadband Unlimited/Sky Fibre/Sky Fibre Unlimited & Sky Fibre Max customers. Available on 6 registered devices. Experience varies by location and number of users. App requires iOS 6.0 or later (Apple devices) or compatible Android devices running OS 2.2.2 and later or 4.x.

    30 day Broadband and Talk Satisfaction Guarantee: Available within the first 30 days of all your services being activated. Refund applies to subscription charges only (not set-up charges or non-inclusive call charges) and is pro-rated. Statutory rights are not affected. Not applicable if you change your package.

    Lowest priced fibre: Compared with widely available UK residential fibre and cable superfast broadband and line rental services (e.g. up to 38Mb and above) on an 18 month minimum term. Excludes offers and upfront line rental options. Features vary between providers. For verification go to sky.com/lowestpricedfibre.

    Sky Broadband general: £9.95 router delivery charge applies. Speeds vary significantly by location. 12 or 18 month minimum subscriptions. New 18 month minimum subscriptions for Sky Fibre, Sky Fibre Max + Sky Talk & Line Rental. Separate contracts apply to Sky TV, Sky Broadband/Fibre and Sky Talk. No traffic management policy for Sky Broadband Unlimited, Sky Fibre and Sky Fibre Unlimited in the home. External factors such as internet congestion can affect speed.See sky.com/shop/terms-conditions/broadband for more details and our Usage Policies. McAfee Free Trial: Sky Broadband 12GB - 3 months; Unlimited, Sky Fibre and Sky Fibre Unlimited & Sky Fibre Max - 12 months, then £3 pm unless you contact us to unsubscribe.

    Sky Hub: Inclusive for new Sky Broadband customers. £69 for existing Sky Broadband customers. £9.95 router delivery charge applies. Range may be affected by home environment.  

    Faster upload speeds: Comparing upload speeds as stated by each company for Sky Fibre & Sky Fibre Unlimited (up to 9.5Mbps) with Virgin Media’s up to 50Mb Fibre Broadband (up to 3Mbps).

    Fastest peak time speeds: delivered by Sky, BT, Plusnet & EE (Nov 2014). Ofcom excludes Wi-Fi performance, which varies by device, home environment & ISP.

    Sky subscribes to Ofcom's Voluntary Code of Practice on broadband speeds.

  • Sky Talk

    Sky Talk: 12 or 18 month minimum term applies to new Sky Talk customers and to existing customers taking up Sky Line Rental. Compatible line required otherwise £20 connection charge may apply. Sky Talk is only available to customers paying by Direct Debit/continuous credit card mandate. Calls only packages not available to BT line rental customers with BT Basics or if outgoing calls are barred. Sky Line Rental required (£18.99 per month). Read our Codes of Practice for sales and marketing and premium rate/NTS services.

    Sky Talk Evenings and Weekends Extra: UK calls to 01, 02 & 03 numbers only (excludes Channel Islands, indirect access, dial-up internet and 070 numbers). Inclusive UK landline calls last up to an hour, then charged at 12.54ppm at any time of day, or hang up and redial. Inclusive calls to 0845 and 0870 numbers last up to an hour, after which Sky's Access Charge (11.5ppm) and the owning operator's Service Charge applies or you can hang up and redial. Inclusive calls to UK Mobile (07) numbers last up to an hour, then are charged at 19.35p per minute during the day and 14.25p per minute during the evening, or hang up and redial. 070 Personal Numbering and 076 Paging charge-bands do not constitute UK Mobile. Subject to Acceptable Use Policy - see sky.com/talk

    Sky Talk Anytime Extra: UK calls to 01, 02 & 03 numbers only (excludes Channel Islands, indirect access, dial-up internet and 070 numbers). Inclusive UK landline calls last up to an hour, then charged at 12.54ppm at any time of day, or hang up and redial. Inclusive calls to 0845 and 0870 numbers last up to an hour, after which Sky's Access Charge (11.5ppm) and the owning operator's Service Charge applies or you can hang up and redial. Inclusive calls to UK Mobile (07) numbers last up to an hour, then are charged at 19.35p per minute during the day and 14.25p per minute during the evening, or hang up and redial. 070 Personal Numbering and 076 Paging charge-bands do not constitute UK Mobile. A flat charge of 2p per minute applies to geographic landline calls to Austria, Australia, Belgium, Canada, Cyprus, Czech Republic, Denmark, France, Germany, Greece, Hungary, Irish Republic, Italy, Luxembourg, Netherlands, New Zealand, Norway, Poland, Spain, Sweden, Switzerland and USA (also includes calls to mobiles in Canada and USA) irrespective of the length of the call. A 19p connection fee applies to all international calls. Subject to Acceptable Use Policy - see  sky.com/talk

    Sky Talk International Extra: UK calls to 01, 02 & 03 numbers only (excludes Channel Islands, indirect access, dial-up internet and 070 numbers).Inclusive UK landline calls last up to an hour, then charged at 12.54ppm at any time of day, or hang up and redial. Inclusive calls to 0845 and 0870 numbers last up to an hour, after which Sky's Access Charge (11.5ppm) and the owning operator's Service Charge applies, or you can hang up and redial. Inclusive calls to UK Mobile (07) numbers last up to an hour, then are charged at 19.35p per minute during the day and 14.25p per minute during the evening, or hang up and redial. 070 Personal Numbering and 076 Paging charge-bands do not constitute UK Mobile. Inclusive international geographic landline calls to Australia, Austria, Bangladesh, Belgium, Brazil, Bulgaria, Canada, Canary Islands, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, India, Irish Republic, Israel, Italy, Jamaica, Japan, Latvia, Lithuania, Luxembourg, Madeira, Malaysia, Netherlands, New Zealand, Norway, Pakistan, Poland, Portugal, Romania, Russian Federation, Singapore, Slovak Republic, Slovenia, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey, USA (also includes calls to mobiles in Canada, Hong Kong and USA). Inclusive calls to 50 popular destinations last up to an hour after which standard Sky international rates apply, or you can hang up and redial. A 19p connection fee applies to all non-inclusive international calls. Subject to Acceptable Use Policy - see sky.com/talk

    Best performing major broadband & talk provider: Sky received the fewest complaints per 100,000 customers measured by Ofcom comparing Sky, BT, EE, Plusnet, TalkTalk and Virgin Media fixed broadband in its latest Telecoms and Pay TV Complaints Report (December 2016).

  • General and further terms

    Subject to status. Upfront payment may be required. Prices may go up during your subscription. Non-standard set-up may cost extra. Prices may vary if you live in a flat. Sky+ functionality requires two satellite feeds. You must get any consents required (e.g. landlord's). Prices for Direct Debit payments only. Continuous debit/credit card mandate costs 30p.

    UK, Channel Islands and Isle of Man residential customers only. These offers are not available with any other offers. Further terms apply. Correct at 26 May 2017.

    Calls to Sky for non-Sky Talk customers cost 7p per minute plus your provider's access charge. Calls to 080 numbers are free. Calls to non-inclusive service numbers on a Sky Talk tariff will be charged 11.5p per minute access charge and a service charge from the owning operator.

    Contact us if you wish to cancel during your cooling off period.

    Read the full text of our customer contracts.