The new Sky Q Hub, our fastest ever router, delivers our most reliable Sky broadband experience via dual-band wireless technology.
Our Sky Q Hub uses the latest Wi-Fi technology to deliver up to 3x faster speeds than the previous generation of routers.
Our Sky Smart Signal Technology optimises your Wi-Fi to ensure you always get the best connection.
Connect up to 64 devices at once so you can share, stream and download all at the same time.
£9.95 router delivery charge applies. Range may be affected by home environment. Speeds vary significantly by location
Sky Broadband and Fibre turns Sky Q boxes into hotspots, improving the Wi-Fi speed and coverage around your home. Your hotspots will switch on automatically so you won't need to do a thing.
Our Sky Hubs are designed to save energy and will automatically switch to low power mode when not in use. With built-in diagnostics you can even check the current status of your internet connection at a glance. Supports Wireless N, (IEEE-802.11n)
At the back of your Hub, you'll find the connection points (ports) used to get you online.
Our step-by-step guide provides clear and easy instructions on how to set up your Hub using an Ethernet cable or via a wireless connection.
Choose from our range of Sky Broadband or super reliable Fibre packages and receive your Sky Q Hub.
Sky Network and selected Fibre areas only. Set up fees apply. Speed varies by location.
Sky Hub: Inclusive for new Sky Broadband customers. Range may be affected by home environment. Speeds vary significantly with location.
£20 Original Bundle offer: Original Bundle £20 a month for 18 months. After 18 months, standard price applies (currently £22 a month). Subject to status. 18-month minimum subscription. £20 standard set-up fee for new Sky TV customers. Content depends on Sky Q subscription. All Sky Q kit is loaned to you by Sky at no cost and must be returned at the end of your subscription. Prices may go up during your contract. Further terms apply.
Variety & Box Sets Offer: Subject to status. Variety Bundle £25 a month for 18 months & Box Sets Bundle £31 a month for 18 months for new Sky TV Customers and existing Sky TV customers recontracting for 18 months. Offer not available to existing Variety customers recontracting the Variety Bundle or existing Box Sets customers recontracting the Box Sets Bundle. Prices may go up during your contract. Non-standard set-up may cost extra. This offer isn’t available with any other offers. Further terms apply.
Sky Broadband Unlimited offer: Available to new Sky Broadband & Talk customers joining with or without TV signing up to new 12-month minimum terms for Sky Broadband Unlimited (£0 pm), Sky Talk (£0-12 pm) and Sky Line Rental (£18 pm). Standard prices apply for Sky Broadband Unlimited after 12 months. Compatible line required otherwise £10 connection charge may apply. Further terms apply.
Sky Fibre offers: Available to new Sky Fibre, Sky Fibre Unlimited or Sky Fibre Max customers, signing up to new 18 month minimum terms for Sky Fibre (£6.01) Sky Fibre Unlimited (£11.01pm) or Sky Fibre Max (£16.01pm); plus Sky Talk (£0-£12 pm), Sky Line Rental (£18.99 pm). Sky Fibre areas only. Speeds vary significantly by location. Subject to status. Available to new and existing Sky Broadband and Talk customers without Fibre taking new 18 month subscription for Sky Fibre, Sky Talk and Sky Line Rental. Compatible line required otherwise £20 connection charge may apply. Further terms apply.
Sky Broadband in Sky Network Area: Maximum home download speeds up to 17Mbps. Existing customer set-up free for Sky Broadband 12GB and Unlimited. Monthly usage caps: Sky Broadband 12GB – 12GB. Maximum upload speed: 12GB and Unlimited –1.3Mbs.
Sky Fibre, Sky Fibre Unlimited & Sky Fibre Max: Availability subject to location and survey. £39 standard fibre activation fee. Maximum home download speeds: Sky Fibre and Sky Fibre Unlimited - up to 38Mb; Sky Fibre Max - up to 76Mb. Speeds vary by location. Sky Fibre monthly usage – 25GB.
Sky WiFi: For Sky Broadband Unlimited/Sky Fibre/Sky Fibre Unlimited & Sky Fibre Max customers. Available on 6 registered devices. Experience varies by location and number of users. App requires iOS 6.0 or later (Apple devices) or compatible Android devices running OS 2.2.2 and later or 4.x.
30 day Broadband and Talk Satisfaction Guarantee: Available within the first 30 days of all your services being activated. Refund applies to subscription charges only (not set-up charges or non-inclusive call charges) and is pro-rated. Statutory rights are not affected. Not applicable if you change your package.
Speed Guarantee: New Sky Fibre Max customers only. New 18 month minimum term applies for Sky Fibre Max (£20 per month (pm), Sky Line Rental (£18.99 pm) and Sky Talk (£0-£12pm). If you don’t get minimum 55Mb download speeds to your Hub within first 30 days we’ll refund your set up costs and your monthly Sky Fibre Max, Line Rental and Talk subscription costs (except the cost of calls you’ve made outside of any inclusive allowances). Factors outside of our control may affect speed. To claim money back if your speeds are below 55Mb in the first 30 days, the account holder must call our contact centre. If 55Mb download speeds cannot be achieved, costs will be credited to the Sky account on a pro-rata basis and will be credited after the bill has been paid. Your Sky Q Hub must be plugged in and switched on for speed information to be captured. Technical outages which are outside of Sky’s control are not covered by the Speed Guarantee. Sky Fibre: Availability subject to survey. See sky.com for more details and our Usage Policies. No traffic management policy for Sky Fibre Max in the home. External factors such as internet congestion and home wiring can affect speed. Compatible line required otherwise £20 connection charge may apply. Subject to status. Upfront payment may be required. General: Prices may go up during your contract. Non-standard set-up may cost extra. Prices may vary if you live in a flat. You must get any consents required (e.g. landlord’s). Prices for Direct Debit payments only. Continuous debit/credit card mandate costs 30p pm. UK, Channel Islands and Isle of Man residential customers only. This offer is not available with any other offers. Further terms apply. Correct at 18 August 2017.
Sky Broadband general: £9.95 router delivery charge applies. Speeds vary significantly by location. 12 or 18 month minimum subscriptions. New 18 month minimum subscriptions for Sky Fibre, Sky Fibre Max Sky Talk & Line Rental. Separate contracts apply to Sky TV, Sky Broadband/Fibre and Sky Talk. No traffic management policy for Sky Broadband Unlimited, Sky Fibre and Sky Fibre Unlimited in the home. External factors such as internet congestion can affect speed.See sky.com/shop/terms-conditions/broadband for more details and our Usage Policies.
Sky Hub: Inclusive for new Sky Broadband customers. £69 for existing Sky Broadband customers. £9.95 router delivery charge applies. Range may be affected by home environment.
Faster upload speeds: Comparing upload speeds as stated by each company for Sky Fibre & Sky Fibre Unlimited (up to 9.5Mbps) with Virgin Media’s up to 50Mb Fibre Broadband (up to 3Mbps).
Fastest peak time speeds: delivered by Sky, BT, Plusnet & EE (Nov 2014). Ofcom excludes Wi-Fi performance, which varies by device, home environment & ISP.
Sky subscribes to Ofcom's Voluntary Code of Practice on broadband speeds.
Sky Talk: 12 or 18 month minimum term applies to new Sky Talk customers and to existing customers taking up Sky Line Rental. Compatible line required otherwise £20 connection charge may apply. Sky Talk is only available to customers paying by Direct Debit/continuous credit card mandate. Calls only packages not available to BT line rental customers with BT Basics or if outgoing calls are barred. Sky Line Rental required (£18.99 per month). Read our Codes of Practice for sales and marketing and premium rate/NTS services.
Sky Talk Evenings and Weekends Extra: UK calls to 01, 02 & 03 numbers only (excludes Channel Islands, indirect access, dial-up internet and 070 numbers). Inclusive UK landline calls last up to an hour, then charged at 12.54ppm at any time of day, or hang up and redial. Inclusive calls to 0845 and 0870 numbers last up to an hour, after which Sky's Access Charge (11.5ppm) and the owning operator's Service Charge applies or you can hang up and redial. Inclusive calls to UK Mobile (07) numbers last up to an hour, then are charged at 19.35p per minute during the day and 14.25p per minute during the evening, or hang up and redial. 070 Personal Numbering and 076 Paging charge-bands do not constitute UK Mobile. Subject to Acceptable Use Policy - see sky.com/talk
Sky Talk Anytime Extra: UK calls to 01, 02 & 03 numbers only (excludes Channel Islands, indirect access, dial-up internet and 070 numbers). Inclusive UK landline calls last up to an hour, then charged at 12.54ppm at any time of day, or hang up and redial. Inclusive calls to 0845 and 0870 numbers last up to an hour, after which Sky's Access Charge (11.5ppm) and the owning operator's Service Charge applies or you can hang up and redial. Inclusive calls to UK Mobile (07) numbers last up to an hour, then are charged at 19.35p per minute during the day and 14.25p per minute during the evening, or hang up and redial. 070 Personal Numbering and 076 Paging charge-bands do not constitute UK Mobile. A flat charge of 2p per minute applies to geographic landline calls to Austria, Australia, Belgium, Canada, Cyprus, Czech Republic, Denmark, France, Germany, Greece, Hungary, Irish Republic, Italy, Luxembourg, Netherlands, New Zealand, Norway, Poland, Spain, Sweden, Switzerland and USA (also includes calls to mobiles in Canada and USA) irrespective of the length of the call. A 19p connection fee applies to all international calls. Subject to Acceptable Use Policy - see sky.com/talk
Sky Talk International Extra: UK calls to 01, 02 & 03 numbers only (excludes Channel Islands, indirect access, dial-up internet and 070 numbers).Inclusive UK landline calls last up to an hour, then charged at 12.54ppm at any time of day, or hang up and redial. Inclusive calls to 0845 and 0870 numbers last up to an hour, after which Sky's Access Charge (11.5ppm) and the owning operator's Service Charge applies, or you can hang up and redial. Inclusive calls to UK Mobile (07) numbers last up to an hour, then are charged at 19.35p per minute during the day and 14.25p per minute during the evening, or hang up and redial. 070 Personal Numbering and 076 Paging charge-bands do not constitute UK Mobile. Inclusive international geographic landline calls to Australia, Austria, Bangladesh, Belgium, Brazil, Bulgaria, Canada, Canary Islands, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, India, Irish Republic, Israel, Italy, Jamaica, Japan, Latvia, Lithuania, Luxembourg, Madeira, Malaysia, Netherlands, New Zealand, Norway, Pakistan, Poland, Portugal, Romania, Russian Federation, Singapore, Slovak Republic, Slovenia, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey, USA (also includes calls to mobiles in Canada, Hong Kong and USA). Inclusive calls to 50 popular destinations last up to an hour after which standard Sky international rates apply, or you can hang up and redial. A 19p connection fee applies to all non-inclusive international calls. Subject to Acceptable Use Policy - see sky.com/talk
Best performing major broadband & talk provider: Sky received the fewest complaints per 100,000 customers measured by Ofcom comparing Sky, BT, EE, Plusnet, TalkTalk and Virgin Media fixed broadband in its latest Telecoms and Pay TV Complaints Report (December 2016).
HD channels received depend on your Sky TV/HD subscription. BBC HD Channels, ITV HD (England & Wales only), Channel 4 HD, NHK World HD and RT HD are available without subscription.
Sky TV Subscription: Packages £22-£81.50 per month (pm). Sky Box Office and Sky Store costs extra. Sky News and Pick TV are available without subscription; Pick TV, Channel 4, Channel 5, 5 USA and 5* require a viewing card. Sky box and set-up required.
Sky Sports: Sky Sports channels available in 1, 2 or 3 channels or get all channels with the Complete Sports Pack. From £18 - £27.50 extra per month. Content depends on channels chosen. If you have 1, 2 or 3 channel, you may swap the channels once every 31 days. Main Event channel is a bonus channel showing live content from the other Sky Sports channels at the same time as it is available on such channels. Only available with the Complete Sports Pack.
If you subscribed to both Sky Sports and Sky Cinema prior to 18 July 2017, any change to your Sky TV subscription or current sports package will result in a price increase on your Sky Cinema subscription.
Sky Sports in HD: £6pm on top of your sports subscription if you take 1, 2 or 3 channels or the Complete Sports Pack on a rolling basis or £2pm extra if you take the Complete Sports Pack on a contract and re-contract your TV subscription for 18 months. Only available to Box Sets Bundle customers.
Sky Sports or Cinema on a contract: Requires new minimum term on your Sky TV subscription. You must keep Sky Sports for the duration of your minimum term, unless you also add Sky Cinema on a contract, in which case your contract will end and you will enter a new contract for all your TV services (Sky TV, Sports and Cinema).
Sky Cinema comparison: Comparison against online movie subscription services without Sky Cinema using top 100 from UK box office over 12 months. See sky.com/blockbusters
Sky Multiscreen: Provides same Sky TV channels as main Sky TV subscription on another box. To receive Sky HD channels on your Multiscreen box you need a Sky HD box and the Box Sets Bundle or other HD subscription pack. If you have home broadband, your Internet-enabled Sky boxes must be connected to your router if we’ve provided the equipment you need to connect (E.g. an On Demand connector). Multiscreen includes Sky Go Extra at no extra cost. Sky Go terms apply.
Smart Series Link: Records your chosen series then the next and subsequent series in order. Unavailable on some older Sky HD boxes.
Remote Record / Series Link: Use sky.com or a compatible device. Requests require up to 30 minutes notice before start of programme. Series Link for compatible Sky+HD and Sky Q boxes only.
Sky Kids app: Available at no extra cost with the Variety or Box Sets subscription. UK / Ireland only. Selected content available to stream and download on demand at no extra cost via 3G/4G/WiFi (charges may apply). To download content you also need Sky Multiscreen, Sky Q Multiscreen, or Sky Go Extra (£5 extra a month). Available on two registered compatible tablets. Available on up to 4 registered compatible tablets. Downloaded content deleted from device 48 hours after viewing starts or no later than 30 days after download. Compatible device and software requirements at www.sky.com/help, and the App Store or Google Play Store. App features vary by device.
WWF Sky Rainforest Rescue: All money raised through Sky Rainforest Rescue will be donated to WWF-UK, charity registered in England and Wales number 1081247 and in Scotland number SC039593. Sky will donate a further £1 to WWF-UK to match each £1 raised through Sky Rainforest Rescue. Sky will match donations to help reach the project target of £4million.
Dolby Digital 5.1: Available on many programmes. Compatible home cinema system required.
Money back guarantee: If you cancel Sky HD within one calendar month of activation, we will refund the cost of your box (but not any subscription or set up charges).
On Demand: Available to Sky TV customers with compatible Sky box. Downloading content requires compatible black Sky box, broadband connection (minimum recommended speed 2 Mbps), On Demand self set-up using built in Wi-Fi or own cable. Downloads count towards any usage caps and may expire from your Planner. Content depends on your Sky TV/HD subscription. 3D: 3DTV and activation required. Sky Store costs extra. Sky Cinema 1&2 or Sky Sports 1&2 required for Sky Cinema or Sky Sports. Sky subscribers without Sky TV can access BBC iPlayer, ITV Player and All 4 catch up content. Downloadable HD content takes longer to start viewing.
Sky Box Office: Sky Box Office content costs extra. Pay per view charges apply.
Box Sets: Selection of shows/series available varies each month. Downloadable HD content takes longer to start viewing. Box Sets or another Sky HD subscription required for TV Box Sets.
Sky Store: On your Sky box: For Sky TV customers with black Sky+ or Sky Q box connected to broadband. Buy & Keep unavailable on some older boxes - see sky.com/boxcompatibility. Requires On Demand self set-up using built-in Wi-Fi or own cable or On Demand connector (£21.95 – limits apply). Downloads take several minutes or longer to start viewing if speed less than 6 Mbps (HD) or 2Mbps (SD). Sky+ subscription needed for ongoing access to downloaded copy. On skystore.com: Requires connected compatible device and software (see skystore.com/help). Register up to 4 devices; a title can be streamed to 1 (rent) or 2 (Buy & Keep) at a time. Min required speed for streaming 2.5Mbps (SD) or 5Mbps (HD). HD option not available when renting and is not supported for Buy & Keep on some devices/set-ups. Rentals can’t be downloaded. Buy & Keep downloads unavailable on NOW TV, Roku and YouView boxes. General: Rent from £2.99-£9.99. Buy & Keep from £7.99-£13.99. Downloading and streaming count towards any usage caps. Buy & Keep DVD delivery usually within 5 working days from official DVD release date.
Sky Go: UK customers require a Sky HD or Box Sets Bundle subscription to access TV Box Sets on Sky Go. UK / Ireland only. Streamed via broadband/3G/4G/Wi-Fi (charges may apply). Available on two registered compatible devices (content may vary). Some live TV programmes will be unavailable (visit go.sky.com). See compatible device and software requirements. Sky TV Customers: Selected live channels and on demand content available in line with your Sky TV subscription at no extra cost. You'll need Sky Cinema 1&2 or Sky Sports 1&2 Packs for on demand Sky Cinema or Sky Sports. Non-Sky TV Customers: Subscriptions £15-£40 pm. Monthly subscriptions renew automatically until you unsubscribe.
Sky Go Extra: Sky TV customers only. No extra cost with Sky Multiscreen, otherwise £5 extra a month. Allow up to 24 hours for your account to be activated. 31 days' notice to cancel. Register up to 4 Sky Go devices. Concurrent online viewing on 2 devices. Download selected Sky Go content in the UK & Ireland via Wi-Fi. Content depends on your Sky TV package. Cinema/Sports Pack(s) required to download movies/sports. 2 downloads per programme. Content deleted from device 48 hours after viewing starts or no later than 30 days after download.
Subject to status. Upfront payment may be required. Prices may go up during your subscription. Non-standard set-up may cost extra. Prices may vary if you live in a flat. Sky+ functionality requires two satellite feeds. You must get any consents required (e.g. landlord's). Prices for Direct Debit payments only. Continuous debit/credit card mandate costs 30p.
UK, Channel Islands and Isle of Man residential customers only. These offers are not available with any other offers. Further terms apply. Correct at 10 November 2017.
Calls to Sky for non-Sky Talk customers cost 7p per minute plus your provider's access charge. Calls to 080 numbers are free. Calls to non-inclusive service numbers on a Sky Talk tariff will be charged 11.5p per minute access charge and a service charge from the owning operator.
Contact us if you wish to cancel during your cooling off period.
Read the full text of our customer contracts.