Back to top of the page

Sky wireless kit

Installation & set-up

Setting up your broadband and wireless kit is easy. There’s no need for an engineer to visit, we’ll simply send you everything you need through the post.

Your broadband should be active just two weeks after your order has been confirmed.

 

Looking to join Sky?

Get started here

  • Call a Sky adviser on 08442 411 815
  • Store locator. Find a Sky store in your area

Back to top of the page

 

After you place your order

Confirmation

Once you have ordered Sky Broadband we'll write to you, welcoming you to Sky Broadband and confirming your activation date.

 

Track the progress of your Sky Broadband

The easiest way to check when your Sky Broadband will be activated is by using our online Order Tracking service.

 

Back to top of the page

 

Setting up Sky Broadband

Setting up Sky Broadband

Your line could be activated up to midnight on your activation date, so it’s advisable to wait until the day after to try to connect to the internet.

Once your broadband is active:

  • Plug your Sky Hub into your master phone socket using the microfilter provided.
  • Follow the simple step-by-step instructions in the set-up guide that came with your Sky Hub.
  • There’s no need to remember passwords. Simple and secure WiFi Protected Setup (WPS) makes it even easier for you to connect with any WPS enabled device. Just find your network and push the button on your router to connect.
 

Sky Wireless Booster

Our Sky Wireless Booster extends the WiFi signal to help you get online in an area of the home you may not have been able to before. Available to existing Sky Broadband customers only.

 

Back to top of the page

 

Sky phone line

Sky phone line activation

When you order your Sky phone line, you’ll be given an approximate activation date, or asked to choose a set-up date. When you place your order, we’ll confirm if an engineer will need to visit your home to install a new line, or if we can turn on/switch the phone line remotely.

You may not need an engineer if there's already an inactive phone line and socket at your address, or you're transferring your phone service from an unbundled provider.

Once you’ve completed your order, we’ll send confirmation of your activation date and next steps.

 
 
 

Back to top of the page

 

Sky+

How do I set up Sky+?

To enjoy the best features of Sky+, all you'll need is a Sky TV bundle and a Sky+HD box connected to a broadband router (from any broadband provider). Please see our three set-up options below:

  • Wired self set-up
    It's easy to connect your Sky+HD box to your broadband router yourself. All you’ll need is an Ethernet cable.
  • Wireless self set-up
    If you’d prefer not to have a wire running from your Sky+HD box to your broadband router, you can connect them wirelessly. Simply add an On Demand Connector before you checkout.
  • Wi-Fi boxes
    Our Sky+HD and Sky+HD 2TB boxes come with built-in Wi-Fi capability, so it's simple to connect to your broadband wirelessly. Find out more from Help & Support.
 
 
 

Back to top of the page

 

Frequently Asked Questions

  • Do I need a MAC code?

    You'll need to give us a Migration Authorisation Code (MAC) from your current provider within the next six weeks before we can activate Sky Broadband. If you’re with BT, Talk Talk, 02 or Plusnet, you don’t need to do a thing. We’ll contact your provider and should be able to get this for you.

    Otherwise, once you've got your MAC code, call us on 08442 410 583 and we'll take care of everything else.

    If you do not provide us with your MAC within the next six weeks, your order will be cancelled and you may be charged a set-up fee for your next Sky Broadband order.

  • How long will it take for my line to go active?

    Once you have ordered Sky Broadband it will normally take up to 15 days for your broadband to go active.

  • How will I know my activation date?

    We'll contact you shortly after your order is complete to confirm your activation date. A few days before you're due to go active, we'll send you your wireless router with simple step-by-step instructions for getting set up with Sky Broadband.

  • What if my computer can't use wireless technology?

    If your computer doesn’t support wireless technology, you can purchase a wireless adapter to plug into your computer, allowing you to access the internet through your Sky Hub.

  • Do I need an engineer to install my phone line?

    When you place your order, we’ll confirm if an engineer will need to visit your home to install a new line, or if we can turn on/switch the phone line remotely.

    You may not need an engineer if there's already an inactive phone line and socket at your address, or you're transferring your phone service from an unbundled provider.

  • What if I can't connect to the internet?

    Check your broadband activation date to make sure your broadband is active. If your activation date has passed, visit our help and support page.

Back to top of the page

 

Reasons to join or switch to Sky

Standard contract of just
12 months

 

Switching to Sky Broadband
is easy

 

Even more reasons to
choose Sky

 

Back to top of the page

 

Here's the legal bit

  • Offers^

    Sky Sports 5: Available with Sky Sports Pack. Existing Sky Sports customers must activate Sky Sports 5. Box and set up costs may apply for new customers.

    Choice of reward:Choice of a £100 M&S e-Voucher, £100 Tesco Gift Card, £100 Prepaid Mastercard or a Samsung GALAXY Tab 4 7”. New Sky TV customers only. Sky TV £21.50-£75.75 a month. Set up fees apply. 12 month minimum subscriptions. You must claim your reward online at www.sky.com/claim within 90 days of your service being activated. To receive the M&S e-Voucher you need a valid email address and the ability to print. Subject to stock availability. One reward per household. Not available with any other Sky TV offer. M&S, Mastercard, Tesco and further terms apply. Offer ends 30 April.

    Free box and £10 set-up: Excludes existing Sky+/Sky+HD box households. One free box and £10 set-up per household. Non-standard set-up may cost extra.

    Sky Multiscreen setup offer: Free standard set-up when taking a new Sky Multiscreen subscription. First Multiscreen HD box is free with your first Multiscreen subscription, otherwise £49. Excludes existing Multiscreen/Multiroom box households. Limited to one free box and set up per household. Not available with other Sky TV offers. Not available with any other offers.

    Sky Go Extra 2 months free trial: Offer only for existing Sky TV customers who have not previously taken up the same offer. Excludes existing Sky Go Extra and Multiscreen customers. Content depends on your Sky TV package. Sky Movies Pack required for movies. Download selected content in the UK and Ireland via Wi-Fi. After 2 months you will continue to receive Sky Go Extra at £5pm extra unless you call us to cancel at least 31 days before the end of the 2 month period. Not available with other Sky TV offers.

    6 months half price Sky Fibre Unlimited offer: New Sky Broadband, Talk & Line Rental customers only in selected Fibre areas. Half price for the first 6 months, £20 a month thereafter. New 18 month Sky Talk and Line Rental minimum terms apply for existing customers. After 6 months, standard price applies, currently £20pm, plus Sky Talk and Line Rental. £6.95 router delivery charge. Availability subject to survey. Download speeds up to 38Mb - speeds vary significantly by location. Sky Talk: Sky Talk Weekends £0pm. Compatible line required otherwise £20 connection charge may apply. 18 month minimum subscriptions apply.

    ^New customer £100 M&S e-Voucher online offer: ^£100 M&S e-Voucher for new customers joining Sky Broadband Unlimited online without TV. One e-Voucher per household. M&S terms apply. You must claim your e-Voucher online at www.sky.com/claim within 90 days of your service being activated. To receive an M&S e-Voucher you need a valid email address and the ability to print. Not available with any other Sky TV offer.

    ^Existing customer £50 M&S e-Voucher online offer: ^£50 M&S e-Voucher for existing Sky TV customers joining Sky Broadband Unlimited online. One e-Voucher per household. M&S terms apply. You must claim your e-Voucher online at www.sky.com/claim within 90 days of your service being activated. To receive an M&S e-Voucher you need a valid email address and the ability to print. Not available with any other Sky TV offer.

    Sky Asia Pack offer: £5 extra a month for existing Sky TV customers. Sky Asia Pack is available with any Sky TV bundle. You will continue to receive the Sky Asia Pack, unless you give us at least 31 days’ notice that you wish to cancel. Not available with any other Sky TV offer. Further terms apply.

    NOW TV: Content streamed. WiFi broadband, HDMI connection and NOW TV account required to activate box. Credit or debit card required to set up NOW TV account. All content passes sold separately. Wide selection of catch up TV available via TV apps. Some Apps (such as Spotify & Sky Store) cost extra. Entertainment Pass currently not available on YouView and Android devices. Not all content available on catch up or live channels. For content we can not show on live channels see nowtv.com/slating. Some content unavailable on live channels and/or some devices. See nowtv.com for device compatibility requirements.

    NOW TV Offer legals: Available in Sky network areas switching their broadband, calls & line rental to Sky. Broadband Unlimited & NOW TV Entertainment for 12 months. Sky line rental (£16.40pm) required. £6.95 router delivery charge. 12 month minimum subscriptions apply for Sky Broadband Unlimited + Sky Talk & Line Rental. Download speeds up to 16Mb – speeds vary significantly by location. Compatible line required otherwise £20 connection charge may apply. Not available with any other offers.

    Sky Movies Offer: 12 month minimum term for Sky TV. New Sky TV customers get the Sky Movies Bundle for £30 per month (pm) for 6 months. After 6 months you will pay the standard price (£38.50pm). Box and set-up required. Set-up costs may apply. Offer ends 14 May 2015. Existing Customer Offer: Add the Sky Movies Pack to your current TV subscription for £8.50 extra pm for 6 months. After 6 months you will continue to receive Sky Movies Pack and pay the standard price (£17 extra pm), unless you cancel giving at least 31 days’ notice. Replaces any existing Sky TV offer. Offer ends 14 May 2015. Sky Movies on demand: Requires compatible box connected to broadband (min. recommended speed 2mbps) and Sky TV with Sky Movies Pack. These offers aren’t available with any other offer. Further terms apply. 

    12 months half price Sky Broadband Unlimited: New Sky Broadband, Talk & line rental customers only in Sky Network areas. £6.95 router delivery charge. Up to 17Mb download speeds (vary significantly by location). After 12 months standard Broadband Unlimited price applies, currently £7.50 per month (pm) plus Sky Talk. No traffic management policy. External factors such as internet congestion and home wiring can affect speed. Sky Talk Weekends: £0pm. Inclusive UK calls of up to an hour to 01,02,03 & 0870 numbers only (excludes Channel Islands, indirect access & dial-up internet numbers). Acceptable Use Policy applies. Compatible line required, otherwise connection charge from £20 may apply. Set-up costs may apply. General: 12 month minimum subscriptions for Sky Broadband Unlimited, Sky Talk & Line Rental. 12 month minimum subscription for Sky TV if you also choose Sky TV. Separate contracts apply to Sky TV, Sky Broadband/Fibre and Sky Talk. Prices may go up during your contract. You must get any consents required (e.g. landlord’s). Prices for Direct Debit payments only. Continuous debit/credit card mandate costs 50p pm. UK residential customers only. Offers aren’t available with any other offers. Further terms apply.

    12 months free Sky Broadband with Sky Movies Offer: New Sky Broadband, Talk & line rental customers only in Sky Network areas taking the Sky Movies Bundle or upgrading to Sky Movies. £6.95 router delivery charge. Up to 17Mb download speeds (vary significantly by location). After 12 months standard Broadband Unlimited price applies, currently £7.50 per month (pm) plus Sky Talk. Compatible line required, otherwise connection charge from £20 may apply. Set-up costs may apply. General: 12 month minimum subscriptions for Sky Broadband Unlimited, Sky Talk & Line Rental. Prices may go up during your contract. You must get any consents required (e.g. landlord’s). Prices for Direct Debit payments only. Continuous debit/credit card mandate costs 50p pm. UK residential customers only. 12 month minimum term for Sky TV. New Sky TV customers get the Sky Movies Bundle for £30 per month (pm) for 6 months. After 6 months you will pay the standard price (£38.50 pm). Box and set-up required. Set up costs may apply. Existing Customers: Add the Sky Movies Pack to your current TV subscription for £8.50 extra pm for 6 months. After 6 months you will continue to receive Sky Movies Pack and pay the standard price (£17 extra pm), unless you cancel giving at least 31 days' notice. Replaces any existing Sky TV offer. Offers aren’t available with any other offers. Further terms apply.

    Try Before You Buy offer: Exclusive to existing Sky TV customers switching their broadband, calls and line rental to Sky. You can cancel their telecom services without penalty within the first three months (and any advance charge for the subsequent period that has been taken will be credited to their Sky account or refunded within 45 days). Unless you cancel beforehand, standard prices apply after 3 months (or if you cancel any one of the telecom services at any time). Prices may go up during your contract. One offer per household. Sky Talk Weekends £0pm. You will need to pay for any chargeable calls made. Not available with any other offer. Home broadband. Up to 17Mb download speeds. No traffic management policy. External factors such as internet congestion and home wiring can affect speed. Tech Team support at no extra cost in your minimum term. 12 month minimum subscriptions apply excluding cancellation under this offer. You must get any consents required (e.g. landlords). Prices for Direct Debit payments only. Continuous debit/credit card mandate costs 50p pm. UK residential customers only. Further terms apply.

  • Sky Broadband

    Sky Broadband in Sky Network Area: Maximum home download speeds up to 17Mbps. Existing customer set-up £60 for Lite or free for Unlimited. Monthly usage caps: Lite - 2GB. Maximum upload speed: Lite and Unlimited –1.3Mb.

    Sky Broadband outside Network area: Connect is available at £17pm with no monthly usage cap (£30 set-up for existing Sky TV customers & customers without Sky TV). Maximum home download speeds up to 6Mbps. Connect subject to a Network Management Policy.

    Sky Fibre, Sky Fibre Unlimited & Unlimited Pro: Availability subject to location and survey. £50 standard set-up (free activation for Sky Fibre, £30 for Sky Fibre Unlimited). Maximum home download speeds: Sky Fibre and Sky Fibre Unlimited - up to 38Mb; Sky Fibre Unlimited Pro - up to 76Mb. Speeds vary by location. Sky Fibre monthly usage – 25GB.

    Sky WiFi: For Sky Broadband Unlimited/Connect/Sky Fibre/Sky Fibre Unlimited & Unlimited Pro customers. Available on 6 registered devices. Experience varies by location and number of users. App requires iOS 6.0 or later (Apple devices) or compatible Android devices running OS 2.2.2 and later or 4.x.

    30 day Broadband and Talk Satisfaction Guarantee: Available within the first 30 days of all your services being activated. Refund applies to subscription charges only (not set-up charges or non-inclusive call charges) and is pro-rated. Statutory rights are not affected. Not applicable if you change your package.

    Lowest standard-priced fibre: Comparison based on standard monthly pricing over 18 months comparing Sky Fibre against other fibre-to-the-cabinet, cable and fibre-to-the-premises broadband services in the UK residential customer market. Excludes offers and line rental saver options requiring upfront payment for 12 months in advance. Features vary between providers. For verification go to www.sky.com/skyfibre

    Sky Broadband general: £6.95 router delivery charge. Speeds vary significantly by location. 12 month minimum subscriptions except new 18 month minimum subscriptions for Sky Fibre, Sky Fibre Unlimited + Sky Talk & Line Rental. New 12 month minimum subscriptions for Sky Fibre Unlimited Pro + Sky Talk & Line Rental. Separate contracts apply to Sky TV, Sky Broadband/Fibre and Sky Talk. No traffic management policy for Sky Broadband Unlimited, Sky Fibre and Sky Fibre Unlimited in the home. External factors such as internet congestion can affect speed. See sky.com/shop/terms-conditions/broadband for more details and our Usage Policies. MAC users receive 12 months free McAfee VirusScan worth £19.99. McAfee Free Trial: Sky Broadband Lite-3 months; Unlimited, Sky Fibre and Sky Fibre Unlimited & Unlimited Pro -12 months, then £3 pm unless you contact us to unsubscribe.

    Sky Hub: Inclusive for new Sky Broadband customers. £69 for existing Sky Broadband customers. £6.95 router delivery charge applies. Range may be affected home environment.  

    Best value claim: Based on standard pricing, comparing totally unlimited broadband services which offer inclusive out-of-home WiFi. Features may vary between providers.

    BT Price comparison: Comparing cost of unlimited broadband packages for new and existing Sky TV customers over 12 months. BT Unlimited Broadband (6 months half price, then £16 a month, 18 month contract). Excludes line rental. BT Unlimited Broadband includes BT Home Hub 4 (BT Vision ready) & Hub phone, advanced McAfee security, unlimited WiFi minutes, access to over 5 million WiFi hotspots, BT SmartTalk App, BT sport, evening and weekend VOIP calls and 5GB Cloud Online Storage at no extra charge. BT offer inclusive calls to 0845 numbers (subject to fair use policy). McAfee security available free for 12 months with Sky Broadband Unlimited, £3 per month thereafter unless cancelled by customer. Other BT offers may apply. See BT.com for details.

    Sky subscribes to Ofcom's Voluntary Code of Practice on broadband speeds.

  • #†Sky Talk

    Sky Talk: 12 month minimum term applies to new Sky Talk customers and to existing customers taking up Sky Line Rental. 12 month minimum subscriptions, except 18 month minimum subscriptions for Sky Fibre, Sky Fibre Unlimited + Sky Talk & Line Rental if you order. Compatible line required otherwise £20 connection charge may apply. Sky Talk is only available to customers paying by Direct Debit/continuous credit card mandate. Calls only packages not available to BT line rental customers with BT Basics or if outgoing calls are barred. Sky Line Rental required (£16.40 per month). Codes of Practice for sales and marketing and premium rate/NTS services can be found at sky.com/skytalk.

    Sky Talk Weekends: #UK geographic landline calls of up to an hour to 01, 02, 03 & 0870 numbers only (excludes Channel Islands, indirect access & dial-up internet numbers) Acceptable Use Policy Applies. Sky Talk Weekends £0 per month.

    Sky Talk Anytime UK: #UK calls of up to an hour to 01, 02, 03, 0870 & 0845 numbers only (excludes Channel Islands, indirect access & dial-up internet numbers and 070 numbers. Sky Talk Anytime UK £5 per month. 

    Sky Talk Anytime International: Unlimited calls of up to one hour to 50 international landline destinations: Australia, Austria, Bangladesh, Belgium, Brazil, Bulgaria, Canada, Canary Islands, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, India, Ireland, Israel, Italy, Jamaica, Japan, Latvia, Lithuania, Luxembourg, Madeira,  Malaysia, Netherlands, New Zealand, Norway, Pakistan, Poland, Portugal, Romania, Russian Federation, Singapore, Slovak Republic, Slovenia, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey and USA (also include calls to mobiles in Canada, Hong Kong and the USA). #UK calls of up to an hour to 01, 02, 03, 0870 & 0845 numbers only (excludes Channel Islands, indirect access & dial-up internet numbers and 070 numbers). Unlimited international geographic landline calls of up to an hour to 50 destinations, see sky.com/skytalk for details. Acceptable Use Policy applies. Sky Talk Anytime International £10 per month.

  • General and further terms

    Subject to status. Upfront payment may be required. Prices may go up during your subscription. Non-standard set-up may cost extra. Prices may vary if you live in a flat. Sky+ functionality requires two satellite feeds. You must get any consents required (e.g. landlord's). Prices for Direct Debit payments only. Continuous debit/credit card mandate costs 50p pm.

    UK, Channel Islands and Isle of Man residential customers only. These offers are not available with any other offers. Further terms apply. Calls to Sky cost 9.58p per minute (plus 15.97p connection fee) for BT customers. If the number is 0844 than calls to Sky cost 5.1p per minute (plus 15.97p connection fee) for BT customers. Calls from other providers may vary. Correct at 17 April 2015. The full text of our customer contracts can be found here.

    Calls to Sky contact centres are free for Sky Talk customers. Calls to 03 numbers are the same as 01 and 02 numbers. If 08 or 03 numbers are not included in your call package, for 08 numbers BT customers pay 5.1p/min and 15.97p connection and for 03 numbers 9.58p/min and 15.97p connection. Calls from other providers will vary.

    Contact us if you wish to cancel during your cooling off period.