Setting up your Sky Broadband

Setting up your Sky Broadband

Setting up your broadband and wireless kit is easy. Our Switch Squad will transfer your service over, all you need to do is follow the steps below.

Sky Switch Squad

Switching your existing service to Sky is easy and hassle-free with our dedicated Switch Squad - if you're a BT, TalkTalk, EE, Plusnet or Vodafone customer, the Switch Squad will deal with your current provider so you don't have to.

When the switch is made, most customers will only be without broadband for a matter of minutes. Plus, you could keep your existing phone number and bring your emails with you.

With another provider? These are the steps involved:

BT, TalkTalk, EE or Plusnet

Virgin

What's next?

  • Once you have placed your order, it's really simple to get online:

  • 1. Order confirmation

    Once you have ordered Sky Broadband or Fibre we'll write to you to confirm your activation date.

  • 2. Track your order

    Find out when your Sky Broadband or Fibre will be activated by using our Order Tracking service.

    Track your order

  • 3. Set-up your Sky Hub

    On activation day, follow the simple set-up guide that comes with your Sky Hub or visit the link below. This should only take a matter of minutes.

    Setting up your Sky Hub

Sky Line Rental

We can help you switch, whatever your situation.

Do you have an active phone line?

You can still get Sky Line Rental, plus you can keep your existing number.

Don't have an active phone line?

Sky can set-up a new phone line if you don’t have an active line or if it is not compatible with Sky.

Looking to add Sky Broadband or Fibre?

Our dedicated Switch Squad can help take the hassle out of switching from your current broadband provider.

Compare our broadband and talk products to find the best package to suit your needs.

Compare broadband

Set-up fees apply. Sky network areas only. Separate contracts for Broadband & Talk. Prices may go up during your contract. See below for further terms.

Here's the legal bit

Monster Family © united entertainment Ltd. All Rights Reserved.

Sky Hub: Inclusive for new Sky Broadband customers. Range may be affected by home environment. Speeds vary significantly with location.

  • Offers

    UHD TV Offer: Offer only applies to LG TV model number 43UK6300PLB. Offer code to redeem against TV will be sent within 7 days of Sky Q Multiscreen purchase with 2TB Box to the registered email address on your Sky account. Offer code must be redeemed on or before 28 June 2018. All offer codes are one time use only. To redeem offer, TV must  be purchased from Sky.

    Premier League & Football offer: Available to new and existing Sky TV customers. Sky Sports Premier League & Football £18 a month for 18 months. Offer dependent on keeping both packs for 18 month period. Standard price of £22 extra pm for 2 Sky Sports channels applies outside of offer period. Offer ends 17 May 2018. Further terms apply.

    £18 Sky Broadband Unlimited for 12 months: Available to new and existing Sky broadband customers taking Sky Broadband Unlimited with or without Sky TV. New 12 month contracts for Sky Broadband Unlimited, Sky Talk, Sky Line Rental required. 18 month contract for Sky TV. After 12 months, you will pay the standard monthly price (currently £30pm). Sky Entertainment £20pm for an 18-month minimum term, £25pm thereafter.

    £30 Sky Fibre Unlimited for 18 months: Sky Fibre areas only. Speeds vary by location. Subject to status. Available to new and existing Sky broadband customers taking Sky Fibre Unlimited with or without Sky TV. New 18 month contracts for Sky Fibre Unlimited, Sky Talk, Sky Line Rental and Sky TV required. After 18 months, you will pay the standard monthly price (currently £38.99pm). Sky Entertainment £20pm for an 18-month minimum term, £25pm thereafter.

    £35 Sky Fibre Max for 18 months: Sky Fibre areas only. Speeds vary by location. Subject to status. Available to new and existing Sky broadband customers taking Sky Fibre Max with or without Sky TV. New 18 month contracts for Sky Fibre Max, Sky Talk, Sky Line Rental and Sky TV required. After 18 months, you will pay the standard monthly price (currently £43.99pm). Sky Entertainment £20pm for an 18-month minimum term, £25pm thereafter.

    £50 Prepaid MasterCard®: Offer available to new customers joining Sky Broadband Unlimited, Sky Fibre, Sky Fibre Unlimited or Sky Fibre Max without TV. Reward must be claimed at sky.com/claim within 90 days of service being activated. One reward per household. Availability subject to stock. Prepaid MasterCard® can be used wherever MasterCard® is accepted, except for gambling, cash withdrawals, currency, cashback or at petrol stations. Unused card values will expire 12 months after the cards are printed.
     

     

  • Sky Broadband

    Sky Broadband in Sky Network Area: Average home download speeds of 10Mbps. Existing customer set-up free for Sky Broadband 12GB and Unlimited. Monthly usage caps: Sky Broadband 12GB – 12GB. Average upload speed: 12GB and Unlimited –0.7Mbps.

    Sky Fibre, Sky Fibre Unlimited & Sky Fibre Max: Availability subject to location and survey. £50 standard fibre activation fee. Average home download speeds: Sky Fibre and Sky Fibre Unlimited 36Mbps; Sky Fibre Max 58Mbps. Average upload speeds: Sky Fibre and Sky Fibre Unlimited 9Mbps; Sky Fibre Max 18Mbps. Speeds vary by location. Sky Fibre monthly usage – 25GB.

    Sky WiFi: For Sky Broadband Unlimited/Sky Fibre/Sky Fibre Unlimited & Sky Fibre Max customers. Available on 6 registered devices. Experience varies by location and number of users. App requires iOS 6.0 or later (Apple devices) or compatible Android devices running OS 2.2.2 and later or 4.x.

    30 day Broadband and Talk Satisfaction Guarantee: Available within the first 30 days of all your services being activated. Refund applies to subscription charges only (not set-up charges or non-inclusive call charges) and is pro-rated. Statutory rights are not affected. Not applicable if you change your package.

    Sky Broadband general: £9.95 router delivery charge applies. Speeds vary significantly by location. 12 or 18 month minimum subscriptions. New 18 month minimum subscriptions for Sky Fibre, Sky Fibre Max Sky Talk & Line Rental. Separate contracts apply to Sky TV, Sky Broadband/Fibre and Sky Talk. No traffic management policy for Sky Broadband Unlimited, Sky Fibre and Sky Fibre Unlimited in the home. External factors such as internet congestion can affect speed.See sky.com/shop/terms-conditions/broadband for more details and our Usage Policies. McAfee Free Trial: Sky Broadband 12GB - 3 months; Unlimited, Sky Fibre and Sky Fibre Unlimited & Sky Fibre Max - 12 months, then £3 pm unless you contact us to unsubscribe.

    Sky Hub: Inclusive for new Sky Broadband customers. £69 for existing Sky Broadband customers. £9.95 router delivery charge applies. Range may be affected by home environment.  

    Best performing major broadband & talk provider: Sky received the fewest complaints per 100,000 customers measured by Ofcom comparing Sky, BT, EE, Plusnet, TalkTalk and Virgin Media fixed broadband in its latest Telecoms and Pay TV Complaints Report (April 2018).

    Sky subscribes to Ofcom's Voluntary Code of Practice on broadband speeds.

  • Sky Talk

    Sky Talk: 12 or 18 month minimum term applies to new Sky Talk customers and to existing customers taking up Sky Line Rental. Compatible line required otherwise £20 connection charge may apply. Sky Talk is only available to customers paying by Direct Debit/continuous credit card mandate. Calls only packages not available to BT line rental customers with BT Basics or if outgoing calls are barred. Sky Line Rental required (£18.99 per month). Read our Codes of Practice for sales and marketing and premium rate/NTS services.

    Sky Talk Evenings and Weekends Extra: UK calls to 01, 02 & 03 numbers only (excludes Channel Islands, indirect access, dial-up internet and 070 numbers). Inclusive UK landline calls last up to an hour, then charged at 14.65ppm at any time of day, or hang up and redial. Inclusive calls to 0845 and 0870 numbers last up to an hour, after which Sky's Access Charge (13ppm) and the owning operator's Service Charge applies or you can hang up and redial. Inclusive calls to UK Mobile (07) numbers last up to an hour, then are charged at 19.35p per minute during the day and 17p per minute during the evening, or hang up and redial. 070 Personal Numbering and 076 Paging charge-bands do not constitute UK Mobile. Subject to Acceptable Use Policy - see sky.com/talk

    Sky Talk Anytime Extra: UK calls to 01, 02 & 03 numbers only (excludes Channel Islands, indirect access, dial-up internet and 070 numbers). Inclusive UK landline calls last up to an hour, then charged at 14.65ppm at any time of day, or hang up and redial. Inclusive calls to 0845 and 0870 numbers last up to an hour, after which Sky's Access Charge (13ppm) and the owning operator's Service Charge applies or you can hang up and redial. Inclusive calls to UK Mobile (07) numbers last up to an hour, then are charged at 19.35p per minute during the day and 17p per minute during the evening, or hang up and redial. 070 Personal Numbering and 076 Paging charge-bands do not constitute UK Mobile. A flat charge of 2p per minute applies to geographic landline calls to Austria, Australia, Belgium, Canada, Cyprus, Czech Republic, Denmark, France, Germany, Greece, Hungary, Irish Republic, Italy, Luxembourg, Netherlands, New Zealand, Norway, Poland, Spain, Sweden, Switzerland and USA (also includes calls to mobiles in Canada and USA) irrespective of the length of the call. A 22p connection fee applies to all international calls. Subject to Acceptable Use Policy - see  sky.com/talk

    Sky Talk International Extra: UK calls to 01, 02 & 03 numbers only (excludes Channel Islands, indirect access, dial-up internet and 070 numbers). Inclusive UK landline calls last up to an hour, then charged at 14.65ppm at any time of day, or hang up and redial. Inclusive calls to 0845 and 0870 numbers last up to an hour, after which Sky's Access Charge (13ppm) and the owning operator's Service Charge applies, or you can hang up and redial. Inclusive calls to UK Mobile (07) numbers last up to an hour, then are charged at 19.35p per minute during the day and 17p per minute during the evening, or hang up and redial. 070 Personal Numbering and 076 Paging charge-bands do not constitute UK Mobile. Inclusive international geographic landline calls to Australia, Austria, Bangladesh, Belgium, Brazil, Bulgaria, Canada, Canary Islands, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, India, Irish Republic, Israel, Italy, Jamaica, Japan, Latvia, Lithuania, Luxembourg, Madeira, Malaysia, Netherlands, New Zealand, Norway, Pakistan, Poland, Portugal, Romania, Russian Federation, Singapore, Slovak Republic, Slovenia, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey, USA (also includes calls to mobiles in Canada, Hong Kong and USA). Inclusive calls to 50 popular destinations last up to an hour after which standard Sky international rates apply, or you can hang up and redial. A 22p connection fee applies to all non-inclusive international calls. Subject to Acceptable Use Policy - see sky.com/talk

  • General and further terms

    Subject to status. Upfront payment may be required. Prices may go up during your subscription. Non-standard set-up may cost extra. Prices may vary if you live in a flat. Sky functionality requires two satellite feeds. You must get any consents required (e.g. landlord's).

    UK, Channel Islands and Isle of Man residential customers only. These offers are not available with any other offers. Further terms apply. Correct at 9 May 2018.

    Calls to Sky for non-Sky Talk customers cost 7p per minute plus your provider's access charge. Calls to 080 numbers are free. Calls to non-inclusive service numbers on a Sky Talk tariff will be charged 13p per minute access charge and a service charge from the owning operator.

    Contact us if you wish to cancel during your cooling off period.

    Read the full text of our customer contracts.

  • Copyrights

    Westworld ©2018 Home Box Office, Inc. All rights reserved. HBO® and related channels and service marks are the property of Home Box Office, Inc. Billions © 2018 Showtime Networks Inc. All rights reserved. Scrubs © ABC Studios. ©2017 CBS Broadcasting, Inc. Silicon Valley® © 2018 Home Box Office, Inc. All rights reserved. HBO® and all related programs are the property of Home Box Office, Inc. SEAL Team © 2018 CBS Broadcasting, Inc. All Rights Reserved. Nashville © 2018 Lionsgate Entertainment Inc. Elementary © 2017 CBS Studios Inc. All Rights Reserved. The Blacklist © 2018 Sony Pictures Television Inc. and Open 4 Business Productions LLC. All Rights Reserved. Girls SM under licence from Home Box Office, Inc. Madam Secretary © 2018 CBS Studios Inc. Modern Family © 2017- 2018 American Broadcasting Companies. All rights reserved. Blindspot © 2017 Warner Bros. Entertainment Inc.

     

    © Warner Bros. Entertainment, Inc. Fantastic Beasts and Where to Find Them © 2017 Warner Bros. Ent. All rights reserved. Harry Potter and Fantastic Beasts Publishing Rights © J.K. Rowling J.K. Rowling’s Wizarding World TM J.K. Rowling and Warner Bros. Entertainment Inc. Moana ©Disney Enterprises, Inc. Rogue One: A Star Wars Story ©Lucasfilm Ltd. Trolls © 2016 DreamWorks Animation, L.L.C. All rights reserved Finding Dory ©Disney/Pixar. All Rights Reserved Nickelodeon: © 2017 Viacom International Media Networks. All rights reserved.The F1 logo, F1, FORMULA 1, FIA FORMULA ONE WORLD CHAMPIONSHIP, GRAND PRIX and related marks are trade marks of Formula One Licensing BV, a Formula One group company. All rights reserved. Monster Family © united entertainment Ltd. All Rights Reserved.