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Sky wireless kit

Installation & set-up

Setting up your broadband and wireless kit is easy. There’s no need for an engineer to visit, we’ll simply send you everything you need through the post.

Your broadband should be active just two weeks after your order has been confirmed.

 

Looking to join Sky?

Get started here

  • Call a Sky adviser on 08442 411 815
  • Store locator. Find a Sky store in your area

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After you place your order

Confirmation

Once you have ordered Sky Broadband we'll write to you, welcoming you to Sky Broadband and confirming your activation date.

 

Track the progress of your Sky Broadband

The easiest way to check when your Sky Broadband will be activated is by using our online Order Tracking service.

 

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Setting up Sky Broadband

Setting up Sky Broadband

Your line could be activated up to midnight on your activation date, so it’s advisable to wait until the day after to try to connect to the internet.

Once your broadband is active:

  • Plug your Sky Hub into your master phone socket using the microfilter provided.
  • Follow the simple step-by-step instructions in the set-up guide that came with your Sky Hub.
  • There’s no need to remember passwords. Simple and secure WiFi Protected Setup (WPS) makes it even easier for you to connect with any WPS enabled device. Just find your network and push the button on your router to connect.
 

Sky Wireless Booster

Our Sky Wireless Booster extends the WiFi signal to help you get online in an area of the home you may not have been able to before. Available to existing Sky Broadband customers only.

 

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Sky phone line

Sky phone line activation

When you order your Sky phone line, you’ll be given an approximate activation date, or asked to choose a set-up date. When you place your order, we’ll confirm if an engineer will need to visit your home to install a new line, or if we can turn on/switch the phone line remotely.

You may not need an engineer if there's already an inactive phone line and socket at your address, or you're transferring your phone service from an unbundled provider.

Once you’ve completed your order, we’ll send confirmation of your activation date and next steps.

 
 
 

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Sky+

How do I set up Sky+?

To enjoy the best features of Sky+, all you'll need is a Sky TV bundle and a Sky+HD box connected to a broadband router (from any broadband provider). Please see our three set-up options below:

  • Wired self set-up
    It's easy to connect your Sky+HD box to your broadband router yourself. All you’ll need is an Ethernet cable.
  • Wireless self set-up
    If you’d prefer not to have a wire running from your Sky+HD box to your broadband router, you can connect them wirelessly. Simply add an On Demand Connector before you checkout.
  • Wi-Fi boxes
    Our Sky+HD and Sky+HD 2TB boxes come with built-in Wi-Fi capability, so it's simple to connect to your broadband wirelessly. Find out more from Help & Support.
 
 
 

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Frequently Asked Questions

  • Do I need a MAC code?

    You'll need to give us a Migration Authorisation Code (MAC) from your current provider within the next six weeks before we can activate Sky Broadband.

    Once you've got this, call us on 08442 410 583 and we'll take care of everything else.

    If you do not provide us with your MAC within the next six weeks, your order will be cancelled and you may be charged a set-up fee for your next Sky Broadband order.

  • How long will it take for my line to go active?

    Once you have ordered Sky Broadband it will normally take up to 15 days for your broadband to go active.

  • How will I know my activation date?

    We'll contact you shortly after your order is complete to confirm your activation date. A few days before you're due to go active, we'll send you your wireless router with simple step-by-step instructions for getting set up with Sky Broadband.

  • What if my computer can't use wireless technology?

    If your computer doesn’t support wireless technology, you can purchase a wireless adapter to plug into your computer, allowing you to access the internet through your Sky Hub.

  • Do I need an engineer to install my phone line?

    When you place your order, we’ll confirm if an engineer will need to visit your home to install a new line, or if we can turn on/switch the phone line remotely.

    You may not need an engineer if there's already an inactive phone line and socket at your address, or you're transferring your phone service from an unbundled provider.

  • What if I can't connect to the internet?

    Check your broadband activation date to make sure your broadband is active. If your activation date has passed, visit our help and support page.

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Reasons to join or switch to Sky

Standard contract of just
12 months

 

Switching to Sky Broadband
is easy

 

Even more reasons to
choose Sky

 

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Here's the legal bit

  • Offers^

    Sky Sports 5: Available with Sky Sports Pack. Existing Sky Sports customers must activate Sky Sports 5. Box and set up costs may apply for new customers.

    Free box and £10 set-up: Excludes existing Sky+/Sky+HD box households. One free box and £10 set-up per household. Non-standard set-up may cost extra.

    £3.75 a month for 12 months Sky Broadband Unlimited offer: Sky Network areas only. £6.95 router delivery charge. 12 months £3.75 Sky Broadband Unlimited for new Sky Broadband customers switching their broadband, calls and line rental to Sky. Sky Line Rental at £16.40 a month required. After 12 months £7.50 a month with Sky Talk. Sky Movies pack required for Sky Movies Disney (£16.50 a month with Sky TV). Download speeds up to 17Mb – speeds vary significantly by location. Not available with any other offer.

    6 months free Sky Fibre Unlimited: Selected Fibre areas only. £6.95 router delivery charge. 6 months free Sky Fibre Unlimited for new Sky Broadband customers switching their broadband, calls and line rental to Sky. After 6 months, £20 a month with Sky Talk. Download speeds up to 38Mb - speeds vary by location. Sky Talk: Sky Talk Weekends £0pm. Fibre activation fee £30. Compatible line required, otherwise £20 connection charge may apply. 18 month minimum subscriptions for Sky Fibre Unlimited, Sky Talk and Line Rental apply. Sky Movies pack required for Sky Movies Disney (£16.50 a month with Sky TV). Not available with any other offers.

    12 months free broadband offer: Sky Network areas only. £6.95 router delivery charge. Available to new customers switching to Sky Broadband Unlimited, Sky Talk (Weekend £0 pm) and Line Rental who keep Sky TV with Sky Movies Pack for 12 months. If you cancel Sky Movies Pack, Sky Broadband Unlimited will be charged at its then standard monthly price (currently £7.50 with Sky Talk Weekend) for the remaining of the 12 months minimum term. Standard prices may increase during the offer period. Not available with any other offer. Sky Line rental (£16.40pm) required. Download speeds up to 17Mb – speeds vary significantly by location. Not available with any other offers.

    Sky Multiscreen setup offer: Free standard set-up when taking a new Sky Multiscreen subscription. First Multiscreen HD box is free with your first Multiscreen subscription, otherwise £49. Excludes existing Multiscreen/Multiroom box households. Limited to one free box and set up per household. Not available with other Sky TV offers. Not available with any other offers.

    Choice of reward: Choice of £25 M&S voucher, £25 Tesco Gift Card, £25 Prepaid MasterCard® for new customers joining Sky TV online. You must claim your reward online at www.sky.com/claim within 90 days of your service being activated. One reward per household. M&S, Tesco or MasterCard® and further terms apply.

    Sky Go Extra 2 months free trial: Offer only for existing Sky TV customers who have not previously taken up the same offer. Excludes existing Sky Go Extra and Multiscreen customers. Content depends on your Sky TV package. Sky Movies Pack required for movies. Download selected content in the UK and Ireland via Wi-Fi. After 2 months you will continue to receive Sky Go Extra at £5pm extra unless you call us to cancel at least 31 days before the end of the 2 month period. Not available with other Sky TV offers.

    NOW TV: Content streamed. WiFi broadband, HDMI connection and NOW TV account required to activate box. Credit or debit card required to set up NOW TV account. All content passes sold separately. Wide selection of catch up TV available via TV apps. Some Apps (such as Spotify & Sky Store) cost extra. Entertainment Pass currently not available on YouView and Android devices. Not all content available on catch up or live channels. For content we can not show on live channels see nowtv.com/slating. Some content unavailable on live channels and/or some devices. See nowtv.com for device compatibility requirements.

    NOW TV Offer legals: Available in Sky network areas switching their broadband, calls & line rental to Sky. Broadband Unlimited & NOW TV Entertainment for 12 months. Sky line rental (£16.40pm) required. £6.95 router delivery charge. 12 month minimum subscriptions apply for Sky Broadband Unlimited + Sky Talk & Line Rental. Download speeds up to 16Mb – speeds vary significantly by location. Compatible line required otherwise £20 connection charge may apply. Not available with any other offers.

  • Sky Broadband

    Sky Broadband in Sky Network Area: Maximum home download speeds up to 17Mbps. Existing customer set-up £60 for Lite or free for Unlimited. Monthly usage caps: Lite - 2GB. Maximum upload speed: Lite and Unlimited –1.3Mb.

    Sky Broadband outside Network area: Connect is available at £17pm with a monthly usage cap of 40GB (£30 set-up for existing Sky TV customers & customers without Sky TV). Maximum home download speeds up to 6Mbps. Connect subject to a Network Management Policy.

    Sky Fibre Unlimited & Unlimited Pro: Availability subject to location and survey. £50 standard set-up. Maximum home download speeds: Sky Fibre Unlimited - up to 38Mb; Sky Fibre Unlimited Pro - up to 76Mb. Speeds vary by location.

    Sky WiFi: For Sky Broadband Unlimited/Connect/Unlimited Fibre customers. Available on 6 registered devices. Experience varies by location and number of users. App requires iOS 6.0 or later (Apple devices) or compatible Android devices running OS 2.2.2 and later or 4.x.

    30 day Broadband and Talk Satisfaction Guarantee: Available within the first 30 days of all your services being activated. Refund applies to subscription charges only (not set-up charges or non-inclusive call charges) and is pro-rated. Statutory rights are not affected. Not applicable if you change your package.

    Sky Broadband general: £6.95 router delivery charge. Speeds vary significantly by location. 12 month minimum subscriptions except new 18 month minimum subscriptions for Sky Fibre Unlimited + Sky Talk & Line Rental. New 12 month minimum subscriptions for Sky Fibre Unlimited Pro + Sky Talk & Line Rental. No traffic management policy for Sky Broadband Unlimited and Sky Fibre Unlimited in the home. External factors such as internet congestion can affect speed. See sky.com/shop/terms-conditions/broadband for more details and our Usage Policies. MAC users receive 12 months free McAfee VirusScan worth £19.99. McAfee Free Trial: Sky Broadband Lite-3 months, Unlimited and Fibre Unlimited -12 months, then £3 pm unless you contact us to unsubscribe.

    Sky Hub: Inclusive for new Sky Broadband customers. £69 for existing Sky Broadband customers. £6.95 router delivery charge applies. Range may be affected home environment.  

    Best value claim: Based on standard pricing, comparing totally unlimited broadband services which offer inclusive out-of-home WiFi. Features may vary between providers.

    BT Price comparison: Comparing cost of unlimited broadband packages for new and existing Sky TV customers over 12 months. BT Unlimited Broadband (6 months half price, then £16 a month, 18 month contract). Excludes line rental. BT Unlimited Broadband includes BT Home Hub 4 (BT Vision ready) & Hub phone, advanced McAfee security, unlimited WiFi minutes, access to over 5 million WiFi hotspots, BT SmartTalk App, BT sport, evening and weekend VOIP calls and 5GB Cloud Online Storage at no extra charge. BT offer inclusive calls to 0845 numbers (subject to fair use policy). McAfee security available free for 12 months with Sky Broadband Unlimited, £3 per month thereafter unless cancelled by customer. Other BT offers may apply. See BT.com for details.

    Sky subscribes to Ofcom's Voluntary Code of Practice on broadband speeds.

  • #†Sky Talk

    Sky Talk: 12 month minimum term applies to new Sky Talk customers and to existing customers taking up Sky Line Rental. 12 month minimum subscriptions except 18 month minimum subscriptions for Sky Fibre Unlimited Sky Talk & Line Rental if you order. Sky Talk is only available to customers paying by Direct Debit/continuous credit card mandate. Calls only packages not available to BT line rental customers with BT Basics or if outgoing calls are barred. Sky Line Rental required (£16.40 per month). Connection charge from £39 may apply for customers without an active BT compatible line. Codes of Practice for sales and marketing and premium rate/NTS services can be found at sky.com/skytalk.

    Sky Talk Weekends: #UK geographic landline calls of up to an hour to 01, 02, 03 & 0870 numbers only (excludes Channel Islands, indirect access & dial-up internet numbers) Acceptable Use Policy Applies.

    Sky Talk Anytime UK: #UK calls of up to an hour to 01, 02, 03, 0870 & 0845 numbers only (excludes Channel Islands, indirect access & dial-up internet numbers and 070 numbers.

    Sky Talk Anytime International: Unlimited calls of up to one hour to 50 international landline destinations: Australia, Austria, Bangladesh, Belgium, Brazil, Bulgaria, Canada, Canary Islands, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, India, Ireland, Israel, Italy, Jamaica, Japan, Latvia, Lithuania, Luxembourg, Madeira,  Malaysia, Netherlands, New Zealand, Norway, Pakistan, Poland, Portugal, Romania, Russian Federation, Singapore, Slovak Republic, Slovenia, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey and USA (also include calls to mobiles in Canada, Hong Kong and the USA). #UK calls of up to an hour to 01, 02, 03, 0870 & 0845 numbers only (excludes Channel Islands, indirect access & dial-up internet numbers and 070 numbers). Unlimited international geographic landline calls of up to an hour to 50 destinations, see sky.com/skytalk for details. Acceptable Use Policy applies.

  • General and further terms

    Subject to status. Upfront payment may be required. Prices may go up during your subscription. Non-standard set-up may cost extra. Prices may vary if you live in a flat. Sky+ functionality requires two satellite feeds. You must get any consents required (e.g. landlord's). Prices for Direct Debit payments only. Continuous debit/credit card mandate costs 50p pm.

    UK, Channel Islands and Isle of Man residential customers only. These offers are not available with any other offers. Further terms apply. Calls to Sky cost 5.1p per minute (plus 15p connection fee) for BT customers. Calls from other providers may vary. Correct at 24 October 2014. The full text of our customer contracts can be found here.

    Calls to Sky contact centres are free for Sky Talk customers. Calls to 03 numbers are the same as 01 and 02 numbers. If 08 or 03 numbers are not included in your call package, for 08 numbers BT customers pay 9p/min and 15p connection and for 03 numbers 5.1p/min and 15p connection. Calls from other providers will vary.

    Contact us if you wish to cancel during your cooling off period.