Back to top of the page

Sky wireless kit

Installation & set-up

 

Looking to join Sky?

Get started here

  • Call a Sky adviser on 08442 411 815
  • Store locator. Find a Sky store in your area

Back to top of the page

 

After you place your order

Confirmation

Once you have ordered Sky Broadband we'll write to you, welcoming you to Sky Broadband and confirming your activation date.

 

Track the progress of your Sky Broadband

The easiest way to check when your Sky Broadband will be activated is by using our online Order Tracking service.

 

Back to top of the page

 

Setting up Sky Broadband

Setting up Sky Broadband

Your line could be activated up to midnight on your activation date, so it’s advisable to wait until the day after to try to connect to the internet.

Once your broadband is active:

  • Plug your Sky Hub into your master phone socket using the microfilter provided.
  • Follow the simple step-by-step instructions in the set-up guide that came with your Sky Hub.
  • There’s no need to remember passwords. Simple and secure WiFi Protected Setup (WPS) makes it even easier for you to connect with any WPS enabled device. Just find your network and push the button on your router to connect.
 

Wireless adapter

If your computer doesn’t support wireless technology, you can purchase a wireless adapter with your Sky Broadband. The adapter is easy to use and simply plugs into your computer, allowing you to access the internet through your Sky Hub.

 

Sky Wireless Booster

Our Sky Wireless Booster extends the WiFi signal to help you get online in an area of the home you may not have been able to before. Available to existing Sky Broadband customers only.

 

Back to top of the page

 

Sky phone line

Sky phone line activation

When you order your Sky phone line, you’ll be given an approximate activation date, or asked to choose a set-up date. When you place your order, we’ll confirm if an engineer will need to visit your home to install a new line, or if we can turn on/switch the phone line remotely.

You may not need an engineer if there's already an inactive phone line and socket at your address, or you're transferring your phone service from an unbundled provider.

Once you’ve completed your order, we’ll send confirmation of your activation date and next steps.

 
 
 

Back to top of the page

 

Sky+

How do I set up Sky+?

To enjoy the best features of Sky+, all you'll need is a Sky TV bundle and a Sky+HD box connected to a broadband router (from any broadband provider). Please see our three set-up options below:

  • Wired self set-up
    It's easy to connect your Sky+HD box to your broadband router yourself. All you’ll need is an Ethernet cable.
  • Wireless self set-up
    If you’d prefer not to have a wire running from your Sky+HD box to your broadband router, you can connect them wirelessly. Simply add an On Demand Connector before you checkout.
  • Wi-Fi boxes
    Our Sky+HD and Sky+HD 2TB boxes come with built-in Wi-Fi capability, so it's simple to connect to your broadband wirelessly. Find out more from Help & Support.
 
 
 

Back to top of the page

 

Frequently Asked Questions

  • Do I need a MAC code?

    You'll need to give us a Migration Authorisation Code (MAC) from your current provider within the next six weeks before we can activate Sky Broadband.

    Once you've got this, call us on 08442 410 583 and we'll take care of everything else.

    If you do not provide us with your MAC within the next six weeks, your order will be cancelled and you may be charged a set-up fee for your next Sky Broadband order.

  • How long will it take for my line to go active?

    Once you have ordered Sky Broadband it will normally take up to 15 days for your broadband to go active.

  • How will I know my activation date?

    We'll contact you shortly after your order is complete to confirm your activation date. A few days before you're due to go active, we'll send you your wireless router with simple step-by-step instructions for getting set up with Sky Broadband.

  • What if my computer can't use wireless technology?

    If your computer doesn’t support wireless technology, you can purchase a wireless adapter to plug into your computer, allowing you to access the internet through your Sky Hub.

  • Do I need an engineer to install my phone line?

    When you place your order, we’ll confirm if an engineer will need to visit your home to install a new line, or if we can turn on/switch the phone line remotely.

    You may not need an engineer if there's already an inactive phone line and socket at your address, or you're transferring your phone service from an unbundled provider.

  • What if I can't connect to the internet?

    Check your broadband activation date to make sure your broadband is active. If your activation date has passed, visit our help and support page.

Back to top of the page

 

Reasons to join or switch to Sky

Standard contract of just
12 months

 

Switching to Sky Broadband
is easy

 

Even more reasons to
choose Sky

 

Back to top of the page

 

Here's the legal bit

  • Offers^

    Choice of £100 reward: Choice of £100 M&S voucher, £100 Tesco voucher, £100 Prepaid MasterCard® for new customers joining Sky TV. One reward per household. M&S, Tesco or MasterCard® terms apply to your reward. You must claim your reward online at www.sky.com/claim within 90 days of your service being activated. Subject to stock availability. Not available with any other Sky TV offer. Offer ends 1 May 2014.

    Sky Multiscreen setup offer: Free standard set-up when taking a new Sky Multiscreen subscription. First Multiscreen HD box is free with your first Multiscreen subscription, otherwise £49. Excludes existing Multiscreen/Multiroom box households. Limited to one free box and set up per household.

    Sky Go Extra 2 months free trial: Offer only for existing Sky TV customers who have not previously taken up the same offer. Excludes existing Sky Go Extra and Multiscreen customers. Content depends on your Sky TV package. Sky Movies Pack required for movies. Download selected content in the UK and Ireland via Wi-Fi. After 2 months you will continue to receive Sky Go Extra at £5pm extra unless you call us to cancel at least 31 days before the end of the 2 month period.

    Existing Sky TV customer 12 months half price Sky Broadband Unlimited offer: For existing Sky TV customers switching their broadband, calls and line rental to Sky. £3.75 a month for 12 months. After that, £7.50 a month for Sky TV customers. Sky Line Rental at £15.40 a month required. £6.95 router delivery charge. Download speeds up to 16Mb – speeds vary significantly by location.

    New customer 12 months half price Sky Broadband Unlimited offer: For customers without Sky TV switching their broadband, calls and line rental to Sky. £5 a month for 12 months. After 12 months, £10 a month. Sky Line Rental at £15.40 a month required. £6.95 router delivery charge. 12 month minimum subscriptions apply for Sky Broadband Unlimited + Sky Talk & Line Rental. Download speeds up to 16Mb – speeds vary significantly by location.

    Sky Fibre Unlimited offer: £7.50 per month for first 6 months, then standard pricing applies (currently £20) when switching your broadband, calls and line rental to Sky. Line rental £15.40pm. £6.95 router delivery charge. Download speeds up to 38Mb - speeds vary significantly by location. Sky Talk: Sky Talk Weekends £0pm. Compatible line required otherwise £15 connection charge may apply. Offer not available to existing Sky Broadband Unlimited customers upgrading to Sky Fibre Unlimited. Offer not available to existing Sky Fibre customers. 18 month minimum subscriptions apply for Sky Fibre Unlimited + Sky Talk & Line Rental.

    Free On Demand connector offer: Free wireless On Demand connector only available to customers who meet all of the following conditions: 1. Have never connected to On Demand and 2. Have a compatible Sky+HD box. Offer available to UK customers only. 3. You have not given us notice to cancel your Sky TV account. Model you receive may be different to the one shown. Subject to availability. One free On Demand connector per household. On Demand connector £21.95 when sold separately. Self set-up required.

    Introduce a Friend  voucher offer: Only available by following the steps set out on this website and not by any other means e.g. via a retail outlet. New customer introduced cannot be in same household. Existing Sky TV customer must remain an active subscriber to qualify. Existing customer will be sent an email with details of how to claim their voucher within 24 hours of Sky’s receipt of new customer's first subscription payment. Vouchers must be claimed within 90 days of the date of this email and will be sent within 45 days of the claim being made. Vouchers subject to separate terms and conditions. Not available in conjunction with any other offer. Offer excludes Sky group employees and agents and cannot be offered commercially.

    Existing customer Sky Broadband Unlimited Marks and Spencer voucher offer: £25 M&S voucher only available to existing Sky TV customers switching their broadband, calls and line rental to Sky and taking Sky Broadband Unlimited or Sky Fibre Unlimited (Sky Line rental required). Only available via sky.com. One voucher per household. M&S terms apply. You must claim your voucher online at www.sky.com/claim within 90 days of your services being activated.

    New customer Sky Broadband Unlimited Marks and Spencer voucher offer: £25 M&S voucher only available to new customers joining Sky without Sky TV and taking Sky Broadband Unlimited or Sky Fibre Unlimited (Sky Line rental required). Only available via sky.com. One voucher per household. M&S terms apply. You must claim your voucher online at www.sky.com/claim within 90 days of your services being activated.

     

  • Sky Broadband

    Sky Broadband in Sky Network Area: Maximum home download speeds up to 17Mbps. Existing customer set-up £60 for Lite or free for Unlimited. Monthly usage caps: Lite - 2GB. Maximum upload speed: Lite and Unlimited –1.3Mb.

    Sky Broadband outside Network area: Connect is available at £17pm with a monthly usage cap of 40GB (£30 set-up for existing Sky TV customers & customers without Sky TV). Maximum home download speeds up to 6Mbps. Connect subject to a Network Management Policy.

    Sky Fibre Unlimited & Unlimited Pro: Availability subject to location and survey. £50 standard set-up. Maximum home download speeds: Sky Fibre Unlimited - up to 38Mb; Sky Fibre Unlimited Pro - up to 76Mb. Speeds vary by location.

    Sky WiFi: For Sky Broadband Unlimited/Connect/Unlimited Fibre customers. Available on 6 registered devices. Experience varies by location and number of users. App available for Apple devices with iOS 5.1 or later and compatible Android devices with OS2.2.2 and later or 4.x.

    30 day Broadband and Talk Satisfaction Guarantee: Available within the first 30 days of all your services being activated. Refund applies to subscription charges only (not set-up charges or non-inclusive call charges) and is pro-rated. Statutory rights are not affected. Not applicable if you change your package.

    Sky Broadband general: £6.95 router delivery charge. Speeds vary significantly by location. 12 month minimum subscriptions except 18 month minimum subscriptions for Sky Fibre Unlimited/Unlimited Pro+ Sky Talk & Line Rental. No traffic management policy for Sky Broadband Unlimited and Sky Fibre Unlimited in the home. External factors such as internet congestion can affect speed. See sky.com/shop/terms-conditions/broadband for more details and our Usage Policies. MAC users receive 12 months free McAfee VirusScan worth £19.99. McAfee Free Trial: Sky Broadband Lite-3 months, Unlimited and Fibre Unlimited -12 months, then £3 pm unless you contact us to unsubscribe. Sky Hub: Inclusive for new Sky Broadband customers. £69 for existing Sky Broadband customers. Range may be affected home environment. BT Price comparison: Comparing cost of unlimited broadband packages for new and existing Sky TV customers over 12 months with the ongoing standard price of BT Unlimited Broadband £16pm (new BT customer introductory pricing: 6 months free 18 month contract). Excludes line rental. BT Unlimited Broadband includes BT Home Hub (BT Vision ready) & Hub phone, advanced McAfee security, unlimited WiFi minutes, access to over 8 million WiFi hotspots, BT SmartTalk App, BT sport (from August), evening and weekend VOIP calls and 2GB Cloud Online Storage at no extra charge. BT offer inclusive calls to 0845 numbers (subject to fair use policy). McAfee security available free for 12 months with Sky Broadband Unlimited, £3 per month thereafter unless cancelled by customer. Other BT offers may apply. SeeBT.com for details. Best value claim: Based on standard pricing, comparing totally unlimited broadband services which offer inclusive out-of-home WiFi. Features may vary between providers.

    Sky subscribes to Ofcom's Voluntary Code of Practice on broadband speeds.

  • #†Sky Talk

    Sky Talk: 12 month minimum term applies to new Sky Talk customers and to existing customers taking up Sky Line Rental. 12 month minimum subscriptions except 18 month minimum subscriptions for Sky Fibre Unlimited/Unlimited Pro+ Sky Talk & Line Rental if you order after 14 April 2014. Sky Talk is only available to customers paying by Direct Debit/continuous credit card mandate. Calls only packages not available to BT line rental customers with BT Basics or if outgoing calls are barred. Sky Line Rental required (£15.40 per month). Connection charge from £39 may apply for customers without an active BT compatible line. Codes of Practice for sales and marketing and premium rate/NTS services can be found at sky.com/skytalk.

    Sky Talk Weekends: #UK geographic landline calls of up to an hour to 01, 02, 03 & 0870 numbers only (excludes Channel Islands, indirect access & dial-up internet numbers) Acceptable Use Policy Applies.

    Sky Talk Anytime UK: #UK calls of up to an hour to 01, 02, 03, 0870 & 0845 numbers only (excludes Channel Islands, indirect access & dial-up internet numbers and 070 numbers.

    Sky Talk Anytime International: Unlimited calls of up to one hour to 50 international landline destinations: Australia, Austria, Bangladesh, Belgium, Brazil, Bulgaria, Canada, Canary Islands, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, India, Ireland, Israel, Italy, Jamaica, Japan, Latvia, Lithuania, Luxembourg, Madeira,  Malaysia, Netherlands, New Zealand, Norway, Pakistan, Poland, Portugal, Romania, Russian Federation, Singapore, Slovak Republic, Slovenia, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey and USA (also include calls to mobiles in Canada, Hong Kong and the USA). #UK calls of up to an hour to 01, 02, 03, 0870 & 0845 numbers only (excludes Channel Islands, indirect access & dial-up internet numbers and 070 numbers). Unlimited international geographic landline calls of up to an hour to 50 destinations, see sky.com/skytalk for details. Acceptable Use Policy applies.

  • General and further terms

    Subject to status. Upfront payment may be required. Prices may go up during your subscription. Non-standard set-up may cost extra. Prices may vary if you live in a flat. Sky+ functionality requires two satellite feeds. You must get any consents required (e.g. landlord's). Prices for Direct Debit payments only. Continuous debit/credit card mandate costs 50p pm.

    UK, Channel Islands and Isle of Man residential customers only. These offers are not available with any other offers. Further terms apply. Calls to Sky cost 5.1p per minute (plus 15p connection fee) for BT customers. Calls from other providers may vary. Correct at 16 April 2014. The full text of our customer contracts can be found here.